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Review of Mews

3
Easy to use and reliable, but support needs work
Director of Revenue from 200 to 499 room Bed & Breakfast & Inns in Oslo (Norway)
Verified
2 days ago
Products Reviewed
Property Management Systems
Revenue Management Systems
What do you like most?
It is working as it should. Easy to use. The system are online with no down-time. The Open API is a good solution.
What do you dislike or think could be improved?
1. Customer support Support runs entirely on email. They have no ticket system where we can see case status, owner, history or response times, and cases get passed between agents without us knowing where they stand. Our other system suppliers I have worked with in the past (RMS, inventory) give Jira/Zendesk-style ticketing with follow-up and escalation. 2. RMS follow-up after the Atomize acquisition Since Mews took over Atomize, we have had no proactive follow-up on the RMS side. 3. Loss of historical data in the migration When we migrated from our legacy PMS to Mews, our historical data in Atomize disappeared and a completely new Atomize instance was built.
1.5
Terrible
Ease of Use
4.0/5
Customer Support
1.0/5
ROI
2.0/5
Implementation
1.0/5

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