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Review of roommaster

9
Lot's of options
Assistant Manager from 50-74 room Bed & Breakfast & Inns in Wilmot (United States)
Verified
3 months ago
Products Reviewed
Hotel Management Software
Booking Engine
Hotel Guest Apps
What do you like most?
Room Master has been easy to navigate I really enjoy working with the software. Customer Service is sometimes hard to get in contact with but so far in the end it has always been resolved.
What do you dislike or think could be improved?
Customer service availability when an emergency shows up. There are times during check in times our credit card system & all we get is an answering machine.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
3.0/5
Riya g. from roommaster replied
Hi Erma, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for you to navigate and that the system is supporting your daily operations. We also appreciate your feedback regarding support availability during busy times. Insights like this help guide improvements as we continue refining the platform and the service around it. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the platform to better support hotel teams. Thank you again for sharing your experience with roommaster.

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