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Review of SiteMinder

9
Quick and easy!
Distribution manager from 200 to 499 room Boutique Hotels in Auckland Central (New Zealand)
Verified
23 days ago
Products Reviewed
Channel Managers
What do you like most?
Such a quick response and action by Vibha on the requested job. It wasn't a big job, but it was speedy and very much appreciated. Thanks Vibha.
What do you dislike or think could be improved?
Recent implemented changes have made for more mouse clicking when doing room/rate set up - esp within the WS connection area. Not quite as user friendly as it used to be. Also the fact you cannot 'enter' to accept a change makes for more mouse clicking (changed a while ago now so have got used to it but I am old school and prefer keyboard actions over mouse use).
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
Zidane D. from SiteMinder replied
Hi there, Thank you for taking the time to share your feedback! We are glad Vibha was able to get things done swiftly. We will make sure she receives your thanks. We also appreciate the candid comments on the room and rate setup experience and we will ensure this feedback is passed on to the right team. Warm regards, Zidane D.

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