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Review of M3

10
M3 has great customer support
Business Operations Manager from 100 to 199 room Bed & Breakfast & Inns in Rome (United States)
Verified
5 months ago
Products Reviewed
Hotel Accounting Software
What do you like most?
I appreciate the customer support that M3 offers. It is always timely- usually in a few hours and I have never waited past the next day. They send you confirmation of your support ticket, so you know it has been received and being put into the right hands. I feel the support is always simplified and easy directions and they offer step by step in resolving most issues.
What do you dislike or think could be improved?
I think attaching images to invoices could be improved- and attaching W9 forms. I would also consider being able to change the field headings on the invoice sections.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
Alex C. from M3 replied
Hi Teresa, Thank you for the outstanding review and for highlighting your experience with our Support team. We are glad to hear that responses are timely, that ticket confirmations provide clarity, and that step-by-step guidance helps you resolve issues quickly. It is great to know the team is delivering the level of service you expect. We also appreciate your suggestions regarding image and W9 attachment performance, as well as the ability to customize field headings within the invoice section. These are valuable ideas that help us evaluate where improvements can create the most operational benefit for users. Thank you again for your feedback and for being part of the M3 community. Our Support team is always here to help whenever you need us. Warmest regards, Alex Chiu Digital Marketing Specialist The M3 Team

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