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Review of D3x

10
Group-level messaging with tasks pushed through fast
IT-Administrator from 100 to 199 room Boutique Hotels in Berlin (Germany)
Verified
1 days ago
Products Reviewed
Guest Messaging Software
What do you like most?
We're rolling D3x out across thirteen properties as an AI layer on top of our guest messaging software, so WhatsApp, website chat and email come into one inbox and the bot handles the repetitive enquiries — parking, breakfast, Wi-Fi, check-in, amenities. Three things stand out for a group our size. The reporting is genuinely group-level: interactive dashboards plus roll-up reports across properties, rather than one export per hotel that someone has to stitch together. The bots improve through learning loops, so corrections we make feed back in instead of us re-writing prompts every week. And it doesn't stop at the conversation — D3x can push relevant requests through to Flexkeeping, our housekeeping app, so a guest message becomes a task for the team rather than something a receptionist retypes. Implementation has matched that: quick per-property setup, biweekly calls with written actions, and replies in minutes.
What do you dislike or think could be improved?
Very little to fault at this stage. Young product, fast roadmap, and they've been straight with us about what's built versus what's coming.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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