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Review of Canary Technologies

10
Faster guest communication and simpler check-in — with room to improve AI responses
Guest Service Manager from 200 to 499 room City Center Hotels in Garden City (United States)
Verified
1 days ago
Products Reviewed
Contactless Check-in
Guest Messaging Software
Mobile Ordering & Room Service
What do you like most?
It is a much faster and easier way to communicate with multiple guests at once rather than having to speak with them on the phone. It also makes the check in process a lot simpler. Guests are also able to order food faster without having to call the in room dining department and speak with an attendant who may be on call with another guest at the moment (reduces hold time).
What do you dislike or think could be improved?
I think that the AI could learn a bit faster on what responses to not give a guest and also have the option to delete messages that are sent incorrectly to reduce confusion.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5

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