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Review of ampliphi

10
Liking what I see so far.
Senior Area Revenue Manager from 500+ room Branded Hotels in Sydney (Australia)
Verified
14 days ago
Products Reviewed
Revenue Management Systems
What do you like most?
I am currently working with Ampliphi and while it is a work in progress, any feedback or improvements I have suggested have always come back with a can-do attitude and quick fix in a timely manner. The onboarding was quick and seamless due to our connection with Guest Centrix PMS. The communication, ease of use and being able to amend this product to our business needs has been second to none. I also appreciate the fortnightly calls to explain any further developments and iron out any pending issues or clarify items that do not make sense. Once I had our pricing strategy & rate differentials set, the decisions that Ampliphi was making were not far off what I would make as a revenue manager, so I was confident to leave the system to do its thing while I was out of the office. Since the introduction of Ampliphi, our business direction has changed multiple times and each time, with the right tweaks to the pricing strategy and overrides, was able to withstand and provide results. I also like that it gives me a clear explanation into each function of pricing strategy and each pricing decision it makes. Setting up rates has been a breeze and Ampliphi has saved me time and given me the confidence to make the right decisions for the business.
What do you dislike or think could be improved?
- Data accuracy in some of the reports that are being generated, however this is currently being worked on by the team. - Expansion of scope of pricing to 370 days - A groups quoting and a corporate rate analysis function like some competitors already have would be amazing as well. - Interface to be optimised for use on mobile devices - Being able to price multiple properties in Bulk Edit. At the moment you can view other properties alongside the current one but you cannot edit them - Bulk Edit could be a little bit more user friendly when transitioning through different dates - I wish it displayed a longer scope of events. It would be beneficial to have 12+ months worth of events as currently only shows 6-7 months worth. Anything beyond this we need to create manually.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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