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Review of SiteMinder

10
Solving a model problem
Gerente from 25-49 room City Center Hotels in Escaldes-Engordany (Andorra)
Verified
23 days ago
Products Reviewed
Booking Engine
What do you like most?
The chat support is great, but it takes a long time when you need human help. Today, it was perfect. Vidhta responded quickly, got straight to the point, attached a couple of recordings, and resolved the issue in two minutes. Other times it's been a bit frustrating.
What do you dislike or think could be improved?
Today's experience was exemplary, but it usually takes a long time when you switch to a human operator, and depending on the operator, the help is confusing. Not today.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
3.0/5
ROI
4.0/5
Implementation
N/A
[email protected] . from SiteMinder replied
Hi Jose Ignacio, Thank you so much for your thoughtful feedback! We're thrilled to hear that Vidhta provided such prompt and effective support today. Your recommendation means the world to us, and we appreciate you sharing both your positive experience and the areas where we can improve. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

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