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Review of RMS

10
A great PMS option that is moving with the times!
General Manager from 25-49 room Boutique Hotels in Randwick (Australia)
Verified
10 days ago
Products Reviewed
Hotel Management Software
Property Management Systems
What do you like most?
Supporting an Australian-based software company is very important to us and aligns with our own company. The security measures are second to none which gives us a great deal of confidence and helps to ensure that our database remains safe and secure. We have always found the support team and management team to be friendly and exceptionally easy to deal with, not to mention responsive. The ability to integrate with numerous external software options via API allows us to efficiently operate with our other tech partners and this in turn means that our team experience as well as our guest experience is positive. The improvements made to the system in recent years have been critical to the system and its advancement/success. We especially love the Guest Portal where we are able to encourage our guests to complete digital check in, update their details securely and contact us if required, among other things. The payment integrations and options are top notch and PCI compliant which is absolutely critical in this climate where scams are sophisticated and tricky. The report options in RMS are vast and allow us to be across every aspect of the business. Scheduling of the reports is also simple and the options available are ideal. Reservations integrate easily into the system allowing the team to process and audit as per our procedures. Checkin and any functions around a res are all from 1 screen which makes it very easy to navigate. We can create a room block if we need to in a matter of moments thanks to the quick quote option. Room assignments can be automated or manually applied. All in all, we feel good about RMS and it suits our business needs which in turn offers our team, guests and prospective guests a happy experience. We highly recommend!
What do you dislike or think could be improved?
Sometimes the team are too eager to release new features which creates instability in the environment and features that don't work as expected. New features should be released only when absolutely ready to lessen disruption to normal operation. It would also be great if a focus group including key clients could be developed so that new features that are in the pipeline can be discussed and prioritized. This would also allow sharing of ideas and actual users to contribute to the continued improvement of the system.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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