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Review of roommaster

1
Very slow at calling clients back or answering issues
General Manager from 75-99 room Motels in Ocean City (United States)
Verified
23 days ago
Products Reviewed
Property Management Systems
What do you like most?
Customer Service as far as helping with issues. Actually, calling the client. I do not want to deal with AI.
What do you dislike or think could be improved?
Returning calls to the client and not generated emails that do not solve problems because AI does not understand what the issues are.
0.5
Terrible
Ease of Use
5.0/5
Customer Support
1.0/5
ROI
2.0/5
Implementation
N/A
Riya g. from roommaster replied
Hi Babbi, Thank you for taking the time to share your feedback. We understand your concerns regarding response times and the support experience. Our goal is always to provide timely and effective assistance when issues arise. If you'd like any support, please reach out to us at [email protected] and our team will be happy to help.

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