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Review of Mews

10
Daily operations made much easier — but Italian compliance needs work
Consulente from 500+ room Resorts in Castiglione della Pescaia (Italy)
Verified
3 days ago
Products Reviewed
Property Management Systems
What do you like most?
Mews makes daily management much easier. The planning view is clear and intuitive, guest profiles are complete and easy to update, and folio and payment management is really smooth, even with split bills, groups or long stays. The automations are excellent too: pre-arrival emails, online check-in and automatic payment requests save the reception team a lot of time and reduce manual errors, especially during peak season. Compared to more traditional PMS solutions, Mews was born in the cloud and is very open. It has a huge marketplace of integrations and well-documented APIs that let you connect almost everything: invoicing, restaurant, access control, payments and much more. Being able to work from any device, without installing anything, is a big plus for a team that moves around a large property. For a resort like ours, with pitches, bungalows and glamping units, each with different services and rates, the flexibility in resource management really makes the difference. Reporting is also solid and gives a quick overview of occupancy and revenue. Mews is a powerful and flexible tool, but don’t underestimate the migration phase. Take the time to configure everything properly before go-live, especially the Italian fiscal setup and the flows to ISTAT and the police Alloggiati Web portal, which often require dedicated integrations and some extra care.
What do you dislike or think could be improved?
Stronger localization for the Italian market. Today ISTAT reporting, Alloggiati Web and e-invoicing still rely heavily on third-party integrations and workarounds, and when something breaks it can take quite a while to get it fixed. For an Italian property these are not optional features but legal obligations, so any error has a direct impact on daily operations and compliance. Native, well-tested Italian compliance features, clearer documentation for local requirements and faster, more proactive support on country-specific issues would make a huge difference. It would also help to have someone in support who knows Italian regulations well and can follow a case from start to finish, without having to explain the problem again every time. Finally, a few camping-friendly features, like a visual pitch map and better handling of seasonal guests, would be great for properties like ours.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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