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Review of Hotel Investor Apps

9
Centralized hotel accounting with strong reporting — support needs work
Director of Accounting Operations from 200 to 499 room Branded Hotels in Scottsdale (United States)
Verified
2 days ago
Products Reviewed
Hotel Accounting Software
What do you like most?
HIA is designed specifically for the hospitality industry, which makes it a valuable tool for managing hotel accounting and financial operations. One of its greatest strengths is the ability to centralize accounting functions across multiple properties while maintaining visibility into each hotel's individual financial performance. The platform provides a consistent structure for financial reporting, accounts payable, general ledger management, and budgeting, which is especially beneficial when overseeing a large portfolio of hotels. I also appreciate the level of detail available within the system and the ability to review financial information at both the individual property and portfolio levels. Having access to standardized reports and historical financial data makes it easier to identify trends, compare performance across properties, and make informed operational and financial decisions. Overall, HIA provides a strong foundation for hospitality accounting, and its industry-specific functionality is a significant advantage over more generalized accounting platforms.
What do you dislike or think could be improved?
Customer support is the biggest area needing improvement. Response times are inconsistent, and there is often little visibility into when we can expect a response or resolution, if one comes at all. For a platform that supports critical accounting operations, timely and reliable support is essential. Establishing consistent response timelines, providing proactive updates on open tickets, and improving accountability through resolution would significantly improve the overall customer experience.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
2.0/5
ROI
4.0/5
Implementation
4.0/5

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