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Review of Duve

2
Strong pre-arrival check-in, but support and value lag behind
general manager from 200 to 499 room Branded Hotels in Sydney (Australia)
Verified
1 days ago
Products Reviewed
Hotel Guest Apps
Contactless Check-in
Guest Messaging Software
What do you like most?
Particularly the pre-arrival and online check-in experience. The platform has good potential to reduce manual processes at Reception, capture guest information before arrival and create a smoother, more modern experience for guests.
What do you dislike or think could be improved?
The main areas for improvement would be customer support and overall cost effectiveness. Considering the price we are paying for the product, I would expect more hands-on and responsive support, including the ability for the support team to assist remotely when required, rather than leaving the hotel to troubleshoot issues and work through different processes by trial and error. From a product perspective, a more seamless integration with Opera Cloud is also needed. The current check-in journey requires switching between Duve and Opera for different steps, while last-minute bookings can experience syncing delays. Most importantly, the current cost is difficult to justify against the operational benefits being delivered. For hotels operating with a lean P&L, the value proposition needs to be much stronger. At this stage, the ongoing use of Duve would need to be carefully considered unless the product becomes more cost-effective, better supported and provides greater operational efficiencies.
1.0
Terrible
Ease of Use
3.0/5
Customer Support
2.0/5
ROI
1.0/5
Implementation
2.0/5

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