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Review of LIKE MAGIC

10
Streamlined Operations and Satisfied Guests – LIKE MAGIC Delivers
CEO from 100 to 199 room Extended Stay & Serviced Apartments in Stuttgart (Germany)
Verified
12 months ago
Products Reviewed
Hotel Guest Apps
Contactless Check-in
Staff Collaboration Tools
What do you like most?
LIKE MAGIC’s Hotel Guest Apps and Contactless Check-in have significantly enhanced our guest experience by reducing wait times and enabling seamless communication. Guests can easily check in via mobile and request services directly through the app, making the stay more comfortable and efficient. Additionally, the Staff Collaboration Tools have streamlined internal communication and task delegation, improving our team’s productivity. We’ve implemented LIKE MAGIC in our aparthotel to improve both guest satisfaction and internal team workflows — and it has delivered impressively on both fronts. The Hotel Guest Apps allow guests to easily navigate services, place requests, and access all essential information digitally, without needing to call reception. This has reduced the volume of repetitive questions and allowed our staff to focus on higher-value interactions. The Contactless Check-in feature is especially appreciated by our international guests. They can check in quickly and securely via mobile, avoiding queues at the front desk — a major plus for both convenience and hygiene. Since introducing this feature, we’ve received noticeably more positive feedback during guest departures. The Staff Collaboration Tools have optimized our day-to-day operations. Tasks are now clearly assigned, team members can communicate instantly, and shift changes or room service requests are tracked in real time. This has minimized errors and improved team accountability. Overall, LIKE MAGIC has saved us countless hours and helped us maintain a more professional and responsive service standard.
What do you dislike or think could be improved?
While LIKE MAGIC provides an excellent foundation, there are still some limitations when it comes to design flexibility. Branding options are generally well implemented — it’s easy to integrate our logo, colors, and basic identity. However, the overall design framework is quite rigid. For example, it’s currently not possible to display FAQs in an accordion format, which would significantly improve the user experience. The structure and layout options are very limited, which restricts creativity and usability when presenting information to guests. A more flexible design system would allow us to better tailor the app to our specific needs and branding style. Secondly, we’ve noticed that push notifications occasionally arrive with a slight delay, which can affect time-sensitive requests like housekeeping or technical support. Real-time delivery reliability would make a big difference, especially during peak check-in times. Lastly, a more advanced analytics and reporting module would be helpful — ideally something that tracks guest engagement (e.g. how often certain features are used) and team response metrics. This kind of data would help us make better decisions and continue improving service quality.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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