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LIKE MAGIC
5.0 (5 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Ralf, Nils, Emanuele + 6 more experts recommend LIKE MAGIC
Read RecommendationsLIKE MAGIC
Unranked in Hotel Guest Apps
Unlock the full potential of your hospitality business! It works like magic.
100% recommended by 9 hotels
Schani Hotels, MM:NT, Stay Kooook & 6 others
What is LIKE MAGIC?
Founded in 2023 | Headquarters in Zurich (Switzerland) | 20 employees
LIKE MAGIC is a modular, cloud-based hotel operations platform that unifies guest journeys, staff workflows, and third-party integrations into a seamless ecosystem. It transforms the guest experience by enabling fully digital, contactless services — from check-in to room access — significantly enhancing efficiency and visibility across all hotel departments. By consolidating various systems into one, LIKE MAGIC simplifies operations, reducing the complexity of managing multiple platforms and improving both guest satisfaction and staff productivity. It's an ideal solution for hoteliers aiming to modernize their operations without compromising service quality.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of LIKE MAGIC products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
LIKE MAGIC Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
LIKE MAGIC Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by LIKE MAGIC
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
LIKE MAGIC's Provided Description:
"LIKE MAGIC is a modular, cloud-based platform that simplifies hotel operations by unifying guest journeys, staff workflows, and third-party integrations into one seamless ecosystem. It allows hoteliers to offer fully digital, contactless experiences — from check-in to room access — while improving efficiency and visibility across departments. With LIKE MAGIC, you can enhance guest satisfaction and streamline your back-office processes without the need for multiple systems."
FAQs
Capabilities
Mobile Support
Mobile Support
With our intuitive web app - no download needed - guests have full control over their journey, from booking to payment, online check-in, digital key management, securing upgrades, and checking out.
Quality Experience
Quality Experience
Enjoy a seamless guest journey with offers tailored to individual interests and needs. Shaping their own journey becomes effortless!
Effortless Book & Stay
Effortless Book & Stay
Put everything at your guests' fingertips. From room selection to special requests, the entire booking process is streamlined for a seamless, personalized experience.
Guest data all in one place
Guest data all in one place
With LIKE MAGIC, you can collect, manage, and store all guest data, including behavioral and transactional statistics, in one platform. This creates automated, single-record guest profiles, eliminating duplicates.
Features
Communication & Messaging
4/5 features
Content Management
4/5 features
Upselling
4/5 features
Request Management
4/5 features
Available Add-ons & Modules
LIKE MAGIC Reviews Summary
Ease of Use
5.0/5
Customer Support
4.8/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, LIKE MAGIC is the #2 most trending product in the Hotel Guest Apps category (out of 87) and the #94 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreLIKE MAGIC’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
LIKE MAGIC Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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LIKE MAGIC Case Studies
Effortless Transformation: Aparthotel Adelboden Overhauled Its Entire Operations with Like Magic
Adelboden (Switzerland)
From Vision to Reality: How MM:NT Berlin Lab Mastered Hospitality Efficiency
Kreisfreie Stadt Berlin (Germany)
Digital Innovation Meets Human Touch: Stay Kooook's Path to Operational Excellence
Bern (Switzerland)
Revolutionizing Hotel Operations: How Zipper Hotel runs with 80% fewer staff using Like Magic
Düsseldorf (Germany)
References
"Like Magic allowed us to operate with just six staff members, without compromising guest experience. The platform is easy to use, fun to work with, and has revolutionized how we run our hotel."
Otto Konstantin Lindner
Co-Founder @
"We were hoping for 50% digital check-ins, but it ended up being 80%. It’s mind-blowing. Guests love communicating via WhatsApp, and it has added a personal touch to our services. Our staff is more engaged, as the platform has made daily tasks easier and more intuitive."
Christian Müller
Group Technology Manager @
"With Like Magic, it’s super intuitive for the guests. You get a message, you press the button, and then it shows you how it works. That’s super easy for us and the guests can communicate with us over the app. Now we have just two channels left, Like Magic and a live chat over our website. That’s super for us and easier for the guests."
Anke Reindl
General Manager @
"We have completed the setup with Like Magic, so we now have a tech stack that I can say will allow us to grow in the coming years. We don’t need a whole department for building such a thing. We bought a good solution, a very good solution."
Hendrik Kuhlman
Founder & CEO @
"LIKE MAGIC isn't just a tool for us, it's the backbone of our overall guest experience. If I ever worked somewhere else, I'd bring it with me."
Cedric Maderer
Product Manager @
Stay KooooK Bern City
"I’m very proud that our staffless hotel has achieved an 8.2 rating on Booking.com. Guests have enjoyed their stay and felt well taken care of, thanks to the seamless experience enabled by Like Magic."
Cedric Nake
General Manager @
"Because LIKE MAGIC sits on top of the PMS, it’s so easy to interact with. It’s simplified, it’s nice to look at and it doesn’t overwhelm new users with complicated functions. We can literally hand it to someone who’s never worked in a hotel before, and within half an hour they grasp how to help guests — something unthinkable with traditional systems."
Janek Gensch
Operations Lead @
MM:NT Berlin Lab
Featured Customers
More Products by LIKE MAGIC
Hotelier Rating
Looking for specific info?
10
It's one of the most advanced guest journeys out there, and it's amazing!
Owner of Edler Wohnraum from 25-49 room Extended Stay & Serviced Apartment in Chemnitz (Germany)
Verified
1 days ago
Looking for a customer journey that is truly engaging, easy to understand for your guests, and provides peace of mind for your hotel? Search no more. This is one of the most complex tech pieces in the hotel industry. Highly customizable, extremely detailed, with frequent "wow!" experiences to come.
Germany
Germany
Owner of Edler Wohnraum
Medium Hotel
10
Makes life easier
Operations Manager from 10 to 24 room Bed & Breakfast & Inn in Murg (Switzerland)
Verified
2 days ago
Uncomplicated online check in for customers which saves time for the reception as check in, payment etc, is already done.
Switzerland
Switzerland
Operations Manager
Small Hotel
10
Fantastic guest experience and efficient teamwork with LIKE MAGIC
CEO from 25-49 room Boutique in London (United Kingdom)
Verified
2 days ago
We are particularly impressed by the intuitive guest journey (#check-in, #contactless), which allows our guests to check in independently and enter their suite directly. LikeMagic has made managing our housekeeping much easier and more efficient. LikeMagic also has a really good booking route (#app, #directory), which is seamlessly integrat...
United Kingdom
United Kingdom
CEO
Medium Hotel
10
Everything you need and easy to use
Group Manager Systems & Integrations from 100 to 199 room Boutique in Vienna (Austria)
Verified
6 days ago
Easy to use for both guest and employees, structured back office to use for staff. Guest side: self check-in is quick and easy, also mobile key is possible (either via app or directly from the guest journey). no long waiting times for guests, check-in can also be done on the mobile phone. easy communication with guests via messaging functio...
Austria
Austria
Group Manager Systems & Integrations
Large Hotel
10
Swiss-made, mobile-first, all-in-one hotel guest app - a game-changer in customer orientation, employee collaboration and process optimization
General Manager from 200 to 499 room Extended Stay & Serviced Apartment in Horw (Switzerland)
Verified
13 days ago
LIKE MAGIC offers a fully digital, automated, and all-encompassing platform that has drastically streamlined our hotel operations at Anstatthotel. Thanks to their dynamic and fast evolving approach, our team can now work more efficiently, allowing staff to focus on what really matters -> guest experience. With continuous product evolution,...
Switzerland
Switzerland
General Manager
X-Large Hotel
- 1
It looks like LIKE MAGIC is not recommended by any hotels
Check out the top 10 most recommended LIKE MAGIC alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
A comprehensive 3-in-1 solution designed to offer a seamless and holistic guest experience—covering every step from booking and check-in to stay management—while also providing hotel teams with a clear, centralized overview to optimize and streamline internal operations efficiently across all departments.
Showing all answers to: "What does this product or service do well?"
A comprehensive 3-in-1 solution designed to offer a seamless and holistic guest experience—covering every step from booking and check-in to stay management—while also providing hotel teams with a clear, centralized overview to optimize and streamline internal operations efficiently across all departments.
Modern platform for keyless solution for the guests. The Web App offered by likemagic is intuitive and easy to use and to interface with other apps or providers. As from SALTO we see a high benefit to have this solution in out tech integration portfolio.
like magic brings a breath of fresh air to everyday life in small to medium-sized hotel groups and apartment companies. The software is particularly strong in the automation of routine tasks - from contactless check-in and digital door opening to automated guest communication. This not only noticeably reduces the workload of the team, but also ensures the modern guest experience that is expected today. The platform is intuitive, easy to customise and works seamlessly with existing systems. Like magic is a real game changer for businesses that do not have their own IT department but still want to be digitally optimised. More efficiency, less stress - and a service that sticks in people's minds.
A very intelligent way of combining guest communication and employee communication on one platform. Intuitive and very appealing visualisation of all processes. Monitoring and control of all procedures. Very deep integration of all SALTO locking system solutions
The implementation of LikeMagic at our small 20 unit hotel in the Swiss mountains has significantly enhanced the guest journey. The platform seamlessly connects guests, staff, and operators by integrating all key hotel systems into one user-centric solution.
What truly sets LikeMagic apart is their fast and reliable support, as well as the rapid rollout of new features tailored to real operational needs. We've been able to reduce front office staffing requirements considerably, allowing us to focus more on meaningful guest interactions and elevating the overall experience.
Question:
What differentiates this product or service from the competition?
Answer:
This is a truly unique and unmatched solution unlike anything seen before, combining every critical aspect of hotel operations into one platform: a complete guest journey experience, a clear and structured staff overview, powerful monitoring interfaces for performance and service insights, and a unified messaging inbox to centralize all guest and internal communications for maximum efficiency.
Showing all answers to: "What differentiates this product or service from the competition?"
This is a truly unique and unmatched solution unlike anything seen before, combining every critical aspect of hotel operations into one platform: a complete guest journey experience, a clear and structured staff overview, powerful monitoring interfaces for performance and service insights, and a unified messaging inbox to centralize all guest and internal communications for maximum efficiency.
The very intuitive web app for the guests, the ability to integrate a variety of interfaces and a simple and ease-to use solution for the hotel staff to communicate with their guests. Having an interface to our 2 software solution, makes it easy to setup for the customers.
What really sets like magic apart from other solutions is how close it is to the real challenges of everyday hotel life. As a hotelier, you're looking for tools that not only look modern, but actually save you time, simplify processes and delight guests - and that's exactly what like magic delivers. Instead of overloaded systems with functions that you never use, you get a solution that can be customised to your business. Whether 20 flats or 80 rooms - you only pay for what you need and still retain full control. Particularly practical: guests don't need an app, everything is mobile and intuitive. You simply realise that someone who understands the industry has built a solution here.
Adaptations can be made easily and very quickly. The market-leading PMS systems are already integrated and available. Native and progressive apps as well as terminal check-in solutions are available.
Unlike other guest journey tools LikeMagic stands out through its deep system integration and seamless interaction capabilities across the entire guest lifecycle.
Its ability to convert guest interactions directly within the platform—without media breaks or third-party detours—is a game changer. Staff barely need to touch the PMS anymore, as most processes are automated or handled directly within LikeMagic’s intuitive interface. Thanks to LikeMagic, we no longer have to get out of bed at night to handle late check-ins—while at the same time drastically reducing payment defaults and fraud.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Think about streamlined processes and how many tools actually are used for. LikeMagic can cut this down whilst knowing how to use this product in real life. Automatisation is crucial for the use will give you unique possibilities
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Think about streamlined processes and how many tools actually are used for. LikeMagic can cut this down whilst knowing how to use this product in real life. Automatisation is crucial for the use will give you unique possibilities
Review the own tech stack landscape (PMS, POS) and check exactly how the guest journey for the guest should be like. Chosing a solution as the one of likemagic needs the ability of the hotel to drive the mobile communication and usage.
Take the time at the beginning to think carefully about which processes you really want to digitalise - because like magic can do more than you might initially think. Especially for hotel chains or apartment businesses, it is worthwhile not just automating check-in, but also thinking about the entire guest experience: from the first contact to departure. The like magic team provides personalised support and helps to tailor the solution precisely to your business. The clearer your goals, the greater the added value - and the faster you will feel the relief in your everyday life.
If you don't know how to fully digitalise an entire guest journey without incurring additional costs or hidden risks, then this solution is a complete package that can be modularly adapted and optimally covers all your needs. This applies to self check-in hotels as well as to the upscale and luxury segment.
Don’t overthink it—if you're looking to streamline operations, reduce manual workload, and seriously upgrade the guest experience, LikeMagic is the tool you’ve been waiting for. Just make sure you're ready to rethink some old habits—it’s more than just a software, it’s a new way of running your hotel.
Recommended by
Ralf Bonin
COO
@
Onsai GmbH
Emanuele Cosomati
Country Manager Hospitality
@
SALTO Systems
Livius Arnsmann
Consultant
@
Triptease
Fabio Lo Curto
Head of Business & Fields Development (Hospitality - New Verticals - Integrations)
@
SALTO Systems AG
Raphael Simcic
Hotelier
@
SUM Hospitality
Ralf Bonin
COO
@
Onsai GmbH
Emanuele Cosomati
Country Manager Hospitality
@
SALTO Systems
Livius Arnsmann
Consultant
@
Triptease
Fabio Lo Curto
Head of Business & Fields Development (Hospitality - New Verticals - Integrations)
@
SALTO Systems AG
Raphael Simcic
Hotelier
@
SUM Hospitality
Tom Urbaenk
CEO
@
TAURUS Sicherheitstechnik GmbH
Jason Noronha
CEO
@
D3x
Yumiko Pagnoux
Strategic Partner Manager
@
Mews
Are you a consultant or vendor that recommends LIKE MAGIC?
Leave a recommendation
News
LIKE MAGIC
2 weeks ago
Effortless Transformation: Aparthotel Adelboden Overhauled Its Entire Operations with Like Magic
LIKE MAGIC
2 weeks ago
From Vision to Reality: How MM:NT Berlin Lab Mastered Hospitality Efficiency
LIKE MAGIC
2 weeks ago
Digital Innovation Meets Human Touch: Stay Kooook's Path to Operational Excellence
LIKE MAGIC
2 weeks ago
McDreams reveals how three people run a 131-room hotel with the perfect “tech stack”
LIKE MAGIC
2 weeks ago
Revolutionizing Hotel Operations: How Zipper Hotel runs with 80% fewer staff using Like Magic
LIKE MAGIC Integrations
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Support
Unverified
LIKE MAGIC has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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