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Review of SALTO Systems

0
DONT BUY THIS PRODUCT!!!
General Manager from 100 to 199 room Bed & Breakfast & Inns in Minneapolis (United States)
Verified
6 years ago
Products Reviewed
Hotel Keyless Entry Systems
What do you like most?
We are a brand new 183 room hotel. We have had 3 locks completely fail within 8 months Guests were locked out, locks would not respond and we had to break into the rooms through the wall. Support has been horrible!!! They were going to charge us for replacement locks They have not taken any responsibility, or provided a solution. This has hurt our guest satisfaction scores!
What do you dislike or think could be improved?
A product that works and then solid support. I have worked in hotels for over 40 years and have never had so many problems and such lack of vendor support. Go with any other vendor!!!
0.0
Terrible
Ease of Use
1.0/5
Customer Support
0.5/5
ROI
0.5/5
Implementation
0.5/5

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