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Review of Straiv

10
Helpful partner with real guest journey gains — but more Opera Cloud flexibility needed
IT-Projektkoordinatorin from 500+ room Other in St. Peter Ording (Germany)
Verified
3 days ago
Products Reviewed
Contactless Check-in
What do you like most?
straiv is for us much more than a software provider, but a real partner. The team is very helpful, responds to our requirements, and takes the time to find solutions together. Especially strong: Currently, straiv has launched urgently needed features for us that are extremely important for our Guest Journey. They bring real added value to us and our guests and make the process around the stay noticeably smoother. We look forward to continuing our collaboration!
What do you dislike or think could be improved?
Broadly diversified 1. Digital registration form as an attachment in Opera Cloud The registration form signed during pre-check-in or self check-in is automatically attached as a PDF to the respective reservation or guest profile in Opera Cloud. The PDF contains all mandatory information and the digital signature, with timestamp, and is tamper-proof. The attachment is visible directly to the reception in Opera, without detours via the straiv backend. In case of changes (e.g., room change or extension), no duplicate is created, but it is cleanly updated or versioned. 2. Group arrivals and digital group registration form Each traveling companion in a group can fill out and sign the registration form digitally, assigned to the appropriate reservation in the group block. Alternatively, there is a collective option where a contact person records the group (with the legally required information per person). The registration forms are stored per reservation in Opera Cloud, and the reception can see at a glance which guests are still missing from the group. The process also works with rooming lists and groups with many rooms (e.g., corporate events, weddings). 3. Room status configurable at check-in For each property, it can be set whether the check-in approval requires the status "Clean" or "Inspected," depending on how the respective hotel operates. Only when the set status is reached in Opera does the message "Room ready" go to the guest or the self check-in is unlocked. The setting ideally resides in the hotel configuration and is not hardwired into the system. 4. Larger selection of upsell categories In addition to standard categories (breakfast, late check-out, parking), other categories can be freely created, such as pets (dog, dog bed, dog cushion, bowl set, dog towel, treats), family & children (baby cot, high chair, toys), room extras (flowers, champagne, welcome gift), and wellness & activities (spa treatments, bicycle rental, beach chair). Categories, items, texts, images, and prices are configurable per property because our offerings vary greatly by location (e.g., dogs in the beach motels and apartments). Items can be linked to conditions, such as "only show if a dog was booked" or "only for room category X." Each item is booked with the appropriate transaction code to the Opera folio to ensure correct revenue allocation. The reception or housekeeping receives the ordered extras as info in Opera so everything is prepared in time.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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