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Review of Mews

10
Fast, intuitive reception work — support could be quicker
Resident Manager from 75-99 room City Center Hotels in Wesseling (Germany)
Verified
1 days ago
Products Reviewed
Property Management Systems
Revenue Management Systems
What do you like most?
I especially like the intuitive and clear operation of MEWS. Many daily processes can be completed quickly and easily, making work at the reception significantly more efficient. I find it particularly positive that the system is modernly designed and automates many processes, leaving more time for the guest.
What do you dislike or think could be improved?
I see some potential for improvement in support. I would wish for a faster way to contact a personal representative directly for specific or urgent concerns. Communication via chat channels and AI is helpful for simple questions, but for me, it does not always replace direct interaction with an employee.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5

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