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Review of ThinkReservations

10
Excellent all the way around.
Owner from 5 to 9 room Bed & Breakfast & Inns in Dallas (United States)
Verified
2 months ago
Products Reviewed
Hotel Management Software
What do you like most?
We love Think. I particularly like the email support option, as it allows me to share a screenshot of a particular issue. The support team is great, they never make you feel like a dunce, no matter how stupid your problem is. We also like the new "banned guest" feature! We don't need it often, but it's nice that it's there!
What do you dislike or think could be improved?
Wasn't too excited about the price increase without notice ... we used to be charged $5 per room (so $25 per month). Overnight, we went to $15 per room. Not sure why, though I'm sure there are new features we're unaware of and therefore not using.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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