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Review of Little Hotelier

10
Help desk
Manager from 5 to 9 room Branded Hotels in Penola (Australia)
Verified
5 months ago
Products Reviewed
Hotel Management Software
What do you like most?
Abigail helped me push through price changes for direct bookings. the AI bot couldn't help so needed human help. Thanks.
What do you dislike or think could be improved?
Get human help sooner would have been good, as the understanding of the Ai wasn't easy to navigate, or word the questions correctly.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
N/A
Little Hotelier R. from Little Hotelier replied
Hi Tony Thank you so much for sharing your experience with us! We're thrilled that Abigail was able to assist you with those price changes for direct bookings. We understand the AI can sometimes be challenging, and your feedback about earlier human support is invaluable. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

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