Reservation & Event Manager in Austria gave Mews 4.5 stars. Read the full review...

Review of Mews

Products Reviewed

What do you like most?

What I particularly like about Mews is the strong customer orientation and the fact that the system significantly simplifies daily work in the hotel industry. Especially at the reception, where things often need to be quick and many different tasks occur simultaneously, it is incredibly helpful to have a clear and intuitive system available. I especially appreciate how easy and quick it is to access important guest information. Whether personal preferences, past stays, reservation details, or special requests, the relevant information is quickly findable. This allows us to respond more individually to our guests and offer them a personal and attentive service. Another big plus for me is the clear presentation of arrivals, departures, and reservations. You always have a good overview of the current hotel activity and can work efficiently and structured even on days with high occupancy. Many processes that previously required several steps can be done much easier and faster with Mews. This not only saves time but also creates more space for what really matters in the hotel industry: personal contact with our guests. Also, Mews Events is a great addition for event management and facilitates organization. What I also find very positive is that Mews is continuously developed. You can tell that the company is interested in responding to the needs of the hotel industry, improving existing functions, and creating new possibilities. Especially in an industry that is constantly changing, I find it important to work with a modern and forward-looking system. The user-friendliness is also a big advantage for me. The interface is modern, logically structured, and many functions are intuitively understandable. This also makes it easier for new employees to familiarize themselves with the system. Overall, Mews is much more than just a reservation system for me. It is a valuable tool that supports us in daily hotel operations, simplifies processes, and at the same time helps to offer our guests an even better and more personal experience.

What do you dislike or think could be improved?

I see room for improvement mainly with Mews Events. Since I set up the system at our hotel from the beginning and work with it regularly, I notice some functions that could still be optimized. What I particularly appreciate about Mews PMS is the ability to track communication with guests well. I would also like a similar function for Mews Events to be able to verify at any time whether emails and offers were successfully sent and whether everything worked correctly. There is also room for improvement in offer creation, for example in the print preview and the presentation of offers. Some processes could still be made more intuitive and clearer. Overall, I appreciate very much that feedback is taken seriously and that the company continuously works on improving functions. With the PMS, I am sometimes a bit surprised when new updates or changes to the user interface are introduced. Earlier or clearer communication of such changes would be helpful in daily work. Overall, I am really very satisfied with Mews. Since I work daily with both systems and appreciate their advantages very much, I look forward to how Mews Events will develop further in the future.

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Review of Mews

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