Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Canary Technologies

8
Upsells and guest messaging drive revenue, but pricing is clunky
Guest Relations Coordinator from 200 to 499 room Branded Hotels in Anaheim (United States)
Verified
1 days ago
Products Reviewed
Upselling Software
Guest Messaging Software
What do you like most?
Canary has been an excellent addition to our hotel operations, particularly in enhancing our upselling opportunities and overall guest experience. The software has helped increase sales and generate additional revenue through its convenient upsell and upgrade options, allowing us to offer guests packages and services that complement their stay. The platform makes it easy to present these opportunities, track fulfillment, and manage the process efficiently, ultimately supporting our TrevPAR goals. The Guest Messaging platform is equally valuable. Its user-friendly text and SMS messaging features make it easy for guests to communicate with our team, ask questions, and request services throughout their stay. Guests appreciate the convenience of being able to respond and receive assistance without having to make a phone call or visit the Front Desk. On our end, the platform makes it simple to collaborate, manage requests, and communicate with guests in a timely and organized manner. Overall, Canary has made a noticeable difference in how we engage with guests, fulfill service requests, and identify opportunities to drive revenue. It is intuitive, easy to navigate, and beneficial for both our team and our guests. I would absolutely recommend it to other hospitality properties.
What do you dislike or think could be improved?
One area I would love to see improved is the ability to support dynamic pricing and provide guests with direct purchasing links. For example, our cabana rental rates fluctuate depending on occupancy, weekends, holidays, and specific calendar dates. Having dynamic pricing capabilities within Canary that automatically adjust rates based on these variables would make managing our offerings much more efficient. Currently, having to create separate listings for different price points is not as streamlined. Additionally, I would love to see the ability to generate shareable links for individual upsell offerings or packages. This would allow us to incorporate direct links into guest email communications, pre-arrival correspondence, and other communication channels we use to connect with guests. Having this option would make it easier for guests to browse available offerings, review details, and complete their purchases at their convenience without having to rely solely on submitting a request through the Canary platform. While the current request-based system works well for coordinating services and managing guest requests, offering direct purchasing links would create a more seamless guest experience, reduce manual follow-up for our team, and potentially generate additional upsell revenue.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
3.0/5
ROI
N/A
Implementation
3.0/5

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information