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Review of Cloudbeds

4
Reliable daily operations — but reporting and underwriting are frustrating
Managing Partner from 25-49 room Resorts in Reeders (United States)
Verified
2 days ago
Products Reviewed
Channel Managers
Property Management Systems
Hotel Management Software
What do you like most?
Reliable core functionality for daily operations: the tape chart, channel manager, basic reservation workflows, and third-party API integrations perform consistently. The platform has demonstrated stable system uptime with no significant transactional outages or merchant processing disruptions during our time with Cloudbeds.
What do you dislike or think could be improved?
Reporting navigation is non-intuitive, and Cloudbeds routinely pushes reporting updates without advance client changelogs or operational documentation. More critically, Cloudbeds mandates the recurring submission of sensitive, confidential business financial statements—an invasive underwriting posture that is not enforced equitably across client tiers. Because we operate through Cloudbeds Payments, transaction risk is already mitigated on a pay-as-you-go processing model with automated settlements. Subjecting established, solvent operators to intrusive financial disclosures with no direct credit exposure is commercially unacceptable. Consequently, we have commenced actively vetting alternative enterprise PMS platforms.
2.0
Poor
Ease of Use
3.0/5
Customer Support
3.0/5
ROI
3.0/5
Implementation
3.0/5

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