Cloudbeds HMS

Ranked 2nd (out of 47) in Hotel Management Software

Hotel Management Software

One System. One Login. Always in Sync.

Ratings Snapshot

Certificate of Excellence
Read 394 reviews
92%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Cloudbeds HMS has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #2 out of 47 in Hotel Management Software

Ease of Use
4.6/5
ROI
4.4/5
Implementation
4.5/5
Customer support
4.5/5
Verified Customer Support

Cloudbeds has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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  • Extended Stay 3 verified reviews
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  • Branded 2 verified reviews
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Cloudbeds HMS Overview

Cloudbeds HMS Overview

Cloudbeds is an easy-to-use hotel management suite that offers hoteliers and hosts a centralized solution to help run their property simply and effectively. With Cloudbeds, you have one login, one system that is always in sync. Our suite includes a PMS, Booking Engine, Channel Manager and Marketplace with 300+ connections, Revenue Management Tool, and Payments. Trusted by thousands of hosts in ov...

About Cloudbeds View website

Founded in 2012 | Headquarters in San Diego United States | 210 employees

Other Products by Cloudbeds

1/3

Integrates with

  • Marketplaces & Integrators
  • Business Intelligence
  • Channel Managers
Browse integrations (92 verified)

What customers love about Cloudbeds HMS

Like 92% recommend

Manager from Hostel in Chicago (United States)

I love that Cloudbeds is entirely vertically integrated so there's no need to get one company to handle the booking engine, one for the channel manager, one for PMS. Cloudbeds has it all.

Owner from Boutique in Český Krumlov (Czechia)

The look is simple, but it can do everything. Drag and drop reservations from room to room. Edit pricing in seconds. Need client info for a checkout? It's in front of your eyes in seconds. There's no waiting for any...

Managing Partner from Boutique in Mombasa (Kenya)

The dashboard in MyFrontDesk is very informative on what is happening for the day, right to the point. The drag and drop feature is a great feature to have, it allows you to click and get the guest reservation informa...

Hostel Manager from Vacation Rental in Prague (Czechia)

constantly improving trying to become fully independent (in terms of having all necessary information and tools in one frontdesk very fast and great service intuitive use of the software

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Cloudbeds continuously demonstrates outstanding agility and capability to innovate, with a strong commitment to improve the overall performance of its partner integrations to bring incremental value to accommodation partners across the world.

by Mathieu Verhaeghe (Agoda) on December 16, 2020

See more answers (23)
Question:

What differentiates this product or service from the competition?

Answer:

Cloudbeds offers one of the most seamless technology integrations with Agoda and is one of Agoda’s Innovative Supplier Partners. This program is designed to provide solutions that exceed accommodation partners’ expectations in this ever-changing marketplace.

by Mathieu Verhaeghe (Agoda) on December 16, 2020

See more answers (23)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Cloudbeds offers one of the most user friendly, innovative and reliable tools of the market along with a team of coaches who maintains the highest standards in terms of service and assistance to accommodation partners.

by Mathieu Verhaeghe (Agoda) on December 16, 2020

See more answers (23)
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+ 21 recommend
Recommended by Show More (19)

Features

  • Multi-currency
  • Multi-lingual
  • Channel Manager
  • Property Management System
  • Booking Engine
  • Website Development
  • Point of Sale
  • Group Booking Engine
  • Pricing Intelligence
  • Gift Vouchers
  • Housekeeping
  • Guest Feedback Management
  • Native Email Marketing
  • Revenue Management Module
  • Rate Shopping Module

Want to go behind the scenes and see how Cloudbeds HMS works?

Clients & references

References & testimonials

Testimonial avatar
Cloudbeds has provided me great tools to run my operation more effectively and save me a lot of time. It allows me to have more time and resources to focus on my guest's experience
Chris Do Owner at the Grande Collection Hotel & Spa
Testimonial avatar
We wanted to partner with a modern, nimble company who is going to be around, and continue to evolve with technology so that we can grow together. That was how we made a decision around Cloudbeds
Philip Bates CEO at the Bode Nashville

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States
  • Brazil
  • India
  • Canada
  • Philippines
  • Sri Lanka
  • Argentina
  • Australia
  • Spain

394 Verified Cloudbeds Reviews

Likelihood to Recommend
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This vendor has fewer recent reviews than average compared to other top Hotel Management Software providers. It is advised that you ask for recent references before proceeding.

Mar 24, 2021

Cloudbeds HMS Review: Best service ever.

Assistant Manager from Hostel in Phnom Penh (Cambodia)

Recommend 9/10
Full blue star
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What do you like most?

Helpful staff, quickly understand for your request, easy to contact, highly response, polite, speak good English, follow up your issues

What do you dislike or think could be improved?

Provide more discount us you can during this time, if you can do this all your partner will happy and remember what you did. They will stay with you until the end of their life.

Customer support
4.5
Ease of use
5
Value for money
3.5
Implementation
4.5
arrow review On Mar 30, 2021 Dustin P. from Cloudbeds replied:
 Thanks for the review! We are grateful to be working with you and your property! 

Jan 22, 2021

Cloudbeds HMS Review: Hustle free management of the entire business

Manager from Hostel in Manali (India)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

The best thing would the customer support and the next best thing is the super user friendly interface. We have been able to manage bookings and over bookings and it helps us with channel distribution eff...

What do you dislike or think could be improved?

I think you can improve upon the folio bit more. Wherein it should be easy to update the folio in one go rather then updating one thing at one time that becomes tiresome whenever there are more items to b...

Customer support
4.5
Ease of use
5
Value for money
5
Implementation
4.5
arrow review On Jun 01, 2021 Anas A. from Cloudbeds replied:
 Thank you for taking the time to leave us such an amazing review. We truly appreciate your kind word... 

Jan 21, 2021

Cloudbeds HMS Review: I like almost everything about Cloudbeds

Hotel Manager from Motel in Jamestown (United States)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

Cloudbeds makes it easy to prevent over bookings, change my rates, keep track of notes and keep track of return customers. It also makes it fairly easy to switch rooms for customers. I can also close room...

What do you dislike or think could be improved?

The "learn to use " videos are still a little complicated and I have to watch them several times. Sometimes the videos are not exactly what I need help with. It would be great if the Booking.Com rooms pop...

Customer support
3
Ease of use
3.5
Value for money
4.5
Implementation
5
arrow review On Jun 01, 2021 Anas A. from Cloudbeds replied:
 Thank you for your trust and support in Cloudbeds and for writing us such a nice and detailed review... 

Jan 20, 2021

Cloudbeds HMS Review: Fast Help for issues

Manager from Hostel in Lisboa (Portugal)

Recommend 10/10
Full blue star
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Full blue star
Empty blue star

What do you like most?

- Cloudbeds is easy to use for everyone, even if you don't have knowledge within tourism, just use it for a few times and the process made it quite intuitive. - using cloudbeds as helping us coordinate a...

What do you dislike or think could be improved?

In calendars i think the operation of adding nights and dividing the reservations could be easier. and also changing reservations of typology room should be easier to do.

Customer support
5
Ease of use
4
Value for money
3.5
Implementation
4
arrow review On Feb 09, 2021 Anas A. from Cloudbeds replied:
 Thank you very much for your kind feedback and for giving us such an amazing review. We truly apprec... 

Dec 30, 2020

Cloudbeds HMS Review: Excellent service and great support!!!

Senior Sales & Receptionist from Villas in Thành phố Hội An (Vietnam)

Recommend 9/10
Full blue star
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What do you like most?

Thank you so much for your Cloudbeds Support Team's great supports so far, especially during the tough Covid-19 pandemics. They have been our really good companion who knows how to listen their clients...

What do you dislike or think could be improved?

Just a few thing: - Daily Revenue Report: add the function of filtering room types, service types. - Deposit amount: after modifying the total accommodation amount, we can't change the deposit amount. I...

Customer support
5
Ease of use
4.5
Value for money
5
Implementation
5
arrow review On Feb 09, 2021 Anas A. from Cloudbeds replied:
 Thank you for taking the time to leave us such an amazing review. We truly appreciate your kind word... 

Dec 23, 2020

Cloudbeds HMS Review: Best problem solving tool

Co-founder from Hostel in Kota Kinabalu (Malaysia)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

- Managing bookings coming from different channels - Managing guest's information - Managing payment - Managing reports - Managing emails - Managing rates - Managing calendar

What do you dislike or think could be improved?

Cloudbeds booking engine - is a good product but I find that our customers prefer OTA still. Maybe it's the overall outlook that isn't appealing enough to customers.

Customer support
5
Ease of use
5
Value for money
5
Implementation
5
arrow review On Dec 25, 2020 Anas A. from Cloudbeds replied:
 Thank you very much for your kind feedback and for giving us such an amazing review. We truly apprec... 

Pricing

Monthly subscription (/room/month)
More than $10/room/month

Recent News & Content

Resources & reports

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