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Cloudbeds HMS
4.5 (1356 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Alasdair, Marieke, Ana Carolina + 132 more experts recommend Cloudbeds
Read RecommendationsCloudbeds HMS
Ranked 1 (out of 82) in Hotel Management Software
2025 Winner
Hotel Software
Hoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe intelligent growth engine built to free hotelier ambition.
91% recommended by 1765 hotels
J Collection, Eagle Suites, Safe Stay & 1762 others
Bell - AI powered product analyst
I analyzed all of Cloudbeds’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Cloudbeds is an all-in-one Hotel Management Software praised for its seamless integration with OTAs, efficient reservation processes, and real-time operation optimization. Users commend its ability to streamline workflows, enhance guest experiences, and improve revenue optimization. However, improvements are desired in customer support times, reporting customization, and mobile app functionality. Ideal for small to medium-sized hotels, Cloudbeds increases productivity while reducing operational errors.
J Collection, Eagle Suites, Safe Stay & 1762 others
Read their reviewsPartners say
Industry experts recommend Cloudbeds for its robust, all-in-one hotel management platform, which integrates seamlessly with various systems, including revenue management, guest experience tools, and payment processors. Unique aspects include their continuous innovation, user-friendly interface, efficient integration with external systems like POS, and emphasis on improving operations through technology and partner collaborations. Experts highlight Cloudbeds' commitment to both customer support and scalable solutions, tailored for properties of various sizes.
Isabel, Mateusz, Mike and 81 others
Read their recommendationsWhat Types of Hotels Cloudbeds is Popular For
Size
522 | X-Small (1-9 room)
614 | Small (10-24 room)
450 | Mid-Sized (25-74 room)
178 | Large (75-199 room)
69 | X-Large (200+ room)
Country
452 | United States of America
177 | Mexico
122 | Brazil
99 | Canada
71 | Colombia
69 | Thailand
58 | Spain
57 | Australia
55 | Argentina
50 | Philippines
39 | India
38 | Portugal
38 | Costa Rica
31 | United Kingdom
30 | Sri Lanka
23 | Chile
21 | Italy
20 | Cambodia
20 | Malaysia
19 | Peru
18 | Indonesia
15 | Germany
14 | Guatemala
12 | Ecuador
12 | Vietnam
10 | Greece
10 | Uruguay
10 | Switzerland
9 | Morocco
9 | France
9 | Singapore
7 | Belize
7 | Taiwan
7 | Bolivia
7 | Panama
7 | Japan
7 | South Africa
6 | Romania
6 | Ireland
5 | Latvia
5 | Venezuela
5 | Malta
4 | China
4 | Czech Republic
4 | Egypt
4 | Jordan
4 | Netherlands
4 | Virgin Islands, U.S.
4 | Finland
4 | Croatia
3 | Cyprus
3 | Belgium
3 | Laos
3 | New Zealand
3 | Mozambique
3 | Uganda
3 | El Salvador
3 | Sweden
3 | Austria
3 | Israel
3 | Tanzania
3 | Denmark
3 | Korea, South
3 | Honduras
2 | Estonia
2 | Zimbabwe
2 | Turks and Caicos Islands
2 | Serbia
2 | Bahamas
2 | Seychelles
2 | Uzbekistan
2 | Rwanda
2 | Turkey
2 | Nicaragua
1 | Puerto Rico
1 | Virgin Islands, British
1 | Netherlands Antilles
1 | Vanuatu
1 | Maldives
1 | Guyana
1 | Norway
1 | Guam
1 | Hong Kong
1 | Kenya
1 | Fiji
1 | Georgia
1 | Pakistan
1 | Bangladesh
1 | United Arab Emirates
1 | Poland
1 | Bulgaria
1 | Bahrain
1 | Saint Martin (French part)
1 | Cape Verde
1 | Ukraine
1 | Slovenia
1 | Hungary
Type
814 | Bed & Breakfast & Inns
752 | Boutiques
541 | Resorts
535 | Limited Service & Budget Hotels
406 | Hostels
340 | City Center Hotels
329 | Luxury Hotels
303 | Airport/Conference Hotels
199 | Vacation Rentals & Villas
197 | Branded Hotels
135 | Extended Stay & Serviced Apartments
111 | Motels
34 | RV Parks & Campgrounds
21 | Casinos
Region
728 | North America
392 | South America
297 | Asia Pacific
255 | Europe
63 | Oceania
33 | Africa
19 | Central America
16 | Middle East
Category
1356 | Hotel Management Software
1200 | Channel Managers
1185 | Property Management Systems
Didn’t find what you were looking for?
What is Cloudbeds?
Founded in 2012 | Headquarters in San Diego (United States) | 553 employees
Cloudbeds HMS is a comprehensive hotel management system designed to streamline and enhance hotel operations for properties of all sizes. The platform offers a user-friendly interface that speeds up staff adaptation and integrates seamlessly with essential tools such as revenue management systems, guest experience applications, and payment processors. This integration helps reduce booking errors and boosts guest satisfaction. Cloudbeds HMS also includes robust reporting tools that facilitate analysis of revenue and occupancy trends, empowering strategic decision-making. By unifying operations, revenue, distribution, and guest experience, the system enables hoteliers to run smarter and more efficient operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Cloudbeds products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Cloudbeds Reviews Analyzed: 18
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Cloudbeds Expert Recommendations Analyzed: 65
Read expert recommendationsDescription provided by Cloudbeds
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Cloudbeds's Provided Description:
"Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com."
FAQs
Capabilities
Reservations & distribution
Reservations & distribution
Our intuitive calendar is built to simplify your daily front desk operations. Effortlessly upgrade guests, access notes, manage room availability, and update rates and room inventory across all your distribution channels
Real time insights
Real time insights
Make informed, data-based decisions with powerful reporting and analytics built directly into the platform. Use guest data to improve workflows and optimize marketing strategies.
Mobile check-in & messaging
Mobile check-in & messaging
Engage and delight guests at every step of the journey. Enhance guest communication from discovery to post-stay, create a frictionless check-in experience, and personalize offerings and upsells at the moment they’re ready to buy.
Process automation
Process automation
Outdated PMS solutions can lead to overbookings, inefficiencies, and take valuable time away from serving your guests. Purpose-built for independent hoteliers, our modenr PMS platform seamlessly integrates with every tool you need to streamline your operations and elevate the overall guest experience.
Real time channel management
Real time channel management
Actively connect your inventory, availability, pricing and rates in real-time, to all the distribution channels of your choice, such as Booking.com, Airbnb, Vrbo, Expedia, and over 300 others.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Cloudbeds Commission-Free Booking Engine
Booking Engine
Built to drive direct bookings, the Cloudbeds Booking Engine easily integrates with your property’s website to turn it into a top-performing, commission-free booking channel. Our mobile-friendly booking engine supports multiple languages and currencies so you can convert more website visitors and own your booking experience from beginning to end.
Cloudbeds Websites
Website Design
Relax and let our team create a beautiful hotel website that attracts guests and boosts direct bookings. Convert more website visitors into guests with customizable templates, modern security and accesibilty features, and a quick and easy setup.
Cloudbeds Payments
Payments Processing Software
Cloudbeds Payments provides easy, contactless payment processing that’s fully integrated into the Cloudbeds platform, helping you streamline operations and reduce manual errors. We support credit cards, mobile wallets, and regional services, and our hospitality underwriting helps with authorization. Our in-house team of payments experts can help protect you from fraud and manage disputes.
Cloudbeds Channel Manager
Channel Managers
The Cloudbeds Channel Manager shares your inventory on unlimited distribution channels of your choice – with zero added commissions. Keep your rates and availability in sync across all channels to maximize your occupancy while eliminating overbookings. Actively connect your inventory in real-time to the channels of your choice, including Booking.com, Airbnb, Vrbo, Expedia, and many others.
Cloudbeds Pricing Intelligence Engine (PIE)
Rate Shopping
Cloudbeds’ Pricing Intelligence Engine (PIE) is an integrated dynamic pricing tool designed to help hoteliers optimize revenue and get ahead of the competition with competitive rate tracking and automated occupancy- driven price adjustments.
Whistle Messaging
Guest Messaging Software
Whistle for Cloudbeds is a guest engagement platform that uses meaningful touchpoints to drive incremental revenue, increase guest satisfaction, and streamline internal operations. As part of Cloudbeds, Whistle helps lodging businesses engage and delight their guests by facilitating frictionless digital guest experiences from discovery to post-stay.
Cloudbeds PMS
Property Management Systems
Powerful. Intuitive. Unified. One platform to run your property.
Cloudbeds Reviews Summary
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Cloudbeds HMS is the #1 most trending product in the Hotel Management Software category (out of 82) and the #40 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCloudbeds has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Cloudbeds Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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Cloudbeds Case Studies
Tella Thera: Rewriting Remote Luxury Through Sustainability, Soul & Cloudbeds
Powering Elysee Hyde Park Hotel’s Guest-Centric Approach and London Charm
London (United Kingdom)
The Notting Hill House Story: Zero Glitches, Zero Outages, 20% Growth
London (United Kingdom)
Après Inn: How Two First-Time Hoteliers Built a Modern Ski-Town Motel That Runs Itself
How Jet Luxury Scales Luxury Stays Without Losing the Human Touch
LasVegas (United States of America)
Nivan Hotels: Building a 100% digital multi-prop group from anywhere
Hamburg (Germany)
How Bespoke Hotels unified revenue, marketing & operations — and unlocked hours of strategy every week
Evesham (United Kingdom)
From sacred walls to scalable ambition: How Babila Hostels is redefining Milanese hospitality
Milan (Italy)
Modernizing Their Tech Stack and Maximizing Revenue in a Price-Sensitive Market: Fray Group’s 15% ADR Lift
Tepic (Mexico)
Tech-powered, guest-first: powering Charlie’s reimagined approach to hybrid hospitality
SaoPaulo (Brazil)
Porta 92 Romana: A property built on travel experiences, not a manual.
Milan (Italy)
From Data Chaos to Exponential Growth: The Pandora Hotels Story
Viana (Spain)
Rockenue: Unlocking the Potential of Independent Hotels with Cloudbeds
London (United Kingdom)
From Bottlenecks to Breakthroughs: How BAWA Hotels & Leisure Took Control of Operations and Unlocked Their Commercial Potential
Merida (Mexico)
24-Hour Implementation: How Première Advisory Group and Cloudbeds Redefine Hotel Technology Deployment
NewOrleans (United States of America)
CAOBA: For Hotels Too Special for Spreadsheets (and Soulless OTAs)
Medellin (Colombia)
Greece’s Hotel Leto Hydra: A 60-Year Legacy of Hospitality, Music, and Excellence
Hydra (Saronic Gulf Islands)
When in Athens: Redefining the Modern Hostel Experience in the Heart of Greece
Athens (Greece)
How Portugal’s Cheese & Wine Continues to Scale “Handmade Hospitality
Lisbon (Portugal)
Neighbourgood: Fueling Ambitious Growth and Mastering Change Management with Cloudbeds
CapeTownCentral (South Africa)
Grupo Catedral: Scaling Operations and Guest Experience with Cloudbeds
Mexico City (Mexico)
Onefam Hostels: Building Community and Scaling Across 17 Properties
Barcelona (Spain)
How Fray Group grew their ADR by 15% ADR in a price-sensitive market
Mexico City (Mexico)
HP Hospitality's Success with Cloudbeds: Streamlining Operations and Driving Direct Bookings
KeyLargo (United States of America)
Modernizing Hostel Operations: Wandery's Path to Automation and 5-Star Guest Satisfaction
Dessau (Germany)
Cloudbeds helps multiprop group TTM Hospitality run a seamless and ‘contactless’ operation
Plains (United States of America)
Cloudbeds empowers La Palmilla’s contactless vision and elevates its group and event stays
Glen Rose (United States of America)
Hotel Sóller uses Cloudbeds to simplify operations and elevate guest satisfaction
Soller (Balearic Islands)
Cloudbeds’ flexibility helps multip-prop group Sweet Accommodations enhance its guest experience
Seville (Spain)
The Acoma House: Optimizing operations & maximizing revenue with Cloudbeds and Atomize
Denver (United States of America)
Cloudbeds’ ease of use and pricing intelligence help optimize White Goose Hotel’s operations and revenue
Tibubeneng (Indonesia)
The Sunlight Group boosts direct bookings & smarter, data-driven decisions with Cloudbeds
Palawan Island (Philippines)
Club Balai Isabel doubles occupancy and drives more direct bookings with Cloudbeds
Talisay (Philippines)
Cloudbeds' connectivity and experience with hostels boost Ô de Casa's operations
Sao Paulo (Brazil)
Cape Shark Villas improves efficiency, distribution, and guest experience with Cloudbeds
KohTao (Thailand)
Hotel Quellenhof modernizes operations and drives revenue with Cloudbeds
Reutlingen (Germany)
The J Collection switches from a legacy PMS to gain efficiency with Cloudbeds
NewOrleans (United States of America)
The One Hostel uses the Cloudbeds API to seamlessly boost revenue and the guest experience
Hanoi (Vietnam)
Cloudbeds’ reliability and ease-of-use help drive growth for this group of hostels
San Diego (United States of America)
Up Hoteles expands its portfolio and redefines midscale hotel management with Cloudbeds
Buenos Aires (Argentina)
Cloudbeds helps Hotel McCoy streamline payments and better manage revenue
Tucson (United States of America)
Urbana Sathorn reduces reliance on OTAs and increases direct bookings by 40%
Bangkok (Thailand)
South Wind Motel revives the mid-century motel experience backed by modern technology
Columbus (United States of America)
Pousada da Praia de Caraíva resolved overbookings and reached 90% occupancy with Cloudbeds
Caraiva (Brazil)
The luxury Brannan Cottage Inn bounced back to 90% occupancy with Cloudbeds
Calistoga (United States of America)
Within 2 months, this hotel group saved 60% on software costs and increased direct bookings by 12%
Patong (Thailand)
Bogentrakt Hostel Maximizes revenue with Cloudbeds' Split Inventory feature
Chur (Switzerland)
The Casetta group drives higher revenue, reviews, and guest experience with Whistle for Cloudbeds
Palm Springs (United States of America)
Alma Maya Resort uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle
Leona Vicario (Mexico)
Yugo optimizes pricing and group occupancy with Cloudbeds
Dublin (Ireland)
Roadside Hospitality expands its portfolio with the help of Cloudbeds
Penticton (Canada)
With smarter pricing, Picton Harbour Inn increased both occupancy and revenue
Picton (Canada)
Two Oxford hotels increase direct booking rates by over 25% with Cloudbeds
Oxford (United Kingdom)
Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds
Mindanao (Philippines)
The ZERO Hotels delivers an unparalleled lodging experience powered by Cloudbeds
Porto (Portugal)
Himmapana Villas eliminates overbookings and grows direct bookings with Cloudbeds
Kamala (Thailand)
Flor Parks increases direct bookings and drives more reviews with Cloudbeds.
Barcelona (Spain)
Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds
South Lake Tahoe (United States of America)
How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model
Silverthorne (United States of America)
References
"Legacy hotel software providers are dinosaurs – out-dated and complicated. With Cloudbeds I have a system that’s both easy to use and robust, helping me provide an exceptional and safe experience for my guests."
Annie Coe
Owner @
The Cabot Lodge
"We saw our business grow and achieve a 90% occupancy rate through Cloudbeds’ reports. Now, I check the reports daily and it’s the end of guesswork."
Paulo Munarin
Co-owner @
Beach House Inn
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
Thomas K. Petersen
Managing Partner @
Himmapana Villas
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for both guests and our staff. It’s very intuitive and just makes sense."
Kevin Bowen
Director of Operations @
The Pad
"Cloudbeds has enhanced our reach and now my hotel is shown to guests around the world"
Valentina Funes
General Manager @
Hacienda Cocuyo
"It's easy to use because it offers an all-in-one solution. I don't have to check 5 different systems because Cloudbeds is my booking engine, website, cha"
Marco Leibundgut
Co-owner & Host @
The Baxley Bondi
"Our front desk team – a lot of them have previous hotel experience using major Property Management Systems – and the consensus overall is that the accessibility, how intuitive Cloudbeds is, it really feels like a Property Management System for today's age. The integrations are great and it makes our jobs substantially easier."
Anthony Gutierrez
General Manager @
The Baxley Bondi
"Cloudbeds has provided me great tools to run my operation more effectively and save me a lot of time. It allows me to have more time and resources to focus on my guest's experience"
Chris Do
Owner @
Grande Collection Hotel & Spa
"Our sales doubled last year. With Cloudbeds, I can spend less time on manual tasks and more time thinking about growing my business."
Joey Usunas
General Manager @
Scorpion Bay Hotel
"Reservation management is a breeze with Cloudbeds because everything is seamlessly integrated."
Maria Martinkova
Director of Sales and Marketing @
Soller Plaza
Featured Customers
More Products by Cloudbeds
Hotelier Rating
Looking for specific info?
10
Ditched Oracle for Cloudbeds and no regrets at all!
General Manager from 10 to 24 room Boutique in Asheville (United States of America)
Verified
2 days ago
-I love that there were no contracts that I had to sign
-Cloud based, so no relying on a server
-Price Intelligent Engine is incredibly helpful tool that has amazing ROI (I can't recommend this upgrade to PIE enough)
-Ease of use/training new employees is a breeze, no weird quirks to have to explain, everything is straightforward and easy t...
United States of America
United States of America
General Manager
Small Hotel
10
Everything we need in one platform
Revenue Manager from 50-74 room Bed & Breakfast & Inn in Gulfport (United States of America)
Verified
3 days ago
Cloudbeds lets us manage our entire operation without juggling different systems. We handle our OTA distribution, booking engine, pricing strategy, directly through the platform. It’s very straightforward to use, but has the depth to support advanced revenue work and custom reporting. What I appreciate most is that Cloudbeds is always evolv...
United States of America
United States of America
Revenue Manager
Mid-Sized Hotel
10
Hotel Management Software
Sales and Consultant from 10 to 24 room Bed & Breakfast & Inn in MaeNam (Thailand)
Verified
3 days ago
Reservation is good for working. System of assignments is good. Roomblock is good support. report is good for manage and operate.
Thailand
Thailand
Sales and Consultant
Small Hotel
10
Cloudbeds Greatly Improved Our Hotel Operations and Guest Experience
President from 50-74 room Hostel in Taguig (Philippines)
Verified
3 days ago
Cloudbeds offers an intuitive and user-friendly interface that makes it easy for both our front desk and back-office teams to operate efficiently.
The Channel Manager syncs quickly and accurately, significantly reducing the risk of overbooking and saving us a great deal of time when managing multiple OTA platforms.
Most importantly, Cloudbe...
Philippines
Philippines
President
Mid-Sized Hotel
10
Excellent
Property owner from 5 to 9 room in Grand Anse (Seychelles)
Verified
3 days ago
Excellent. In all respects. I don't see right now any service that could be improved upon you are on the right track.
Seychelles
Seychelles
Property owner
X-Small Hotel
10
Excellent tool
Gerente from 5 to 9 room Boutique in Los Naranjos (Colombia)
Verified
3 days ago
the ease for the guest to make a reservation through the reservation engine, which is very simple. It is a very robust tool that facilitates the daily operation of the entire administrative team, since we operated with CB we have never had an oversold, the connectivity with the channels is excellent.
Colombia
Colombia
Gerente
X-Small Hotel
10
Simple and Easy to use, I love the Channel Manager even though for small property like ours
General Manager from 10 to 24 room Limited Service & Budget Hotel in Semarang (Indonesia)
Verified
4 days ago
The Appearance and easy to use, i can connect to a lot of OTA in Indonesia and its safe, and the price is affordable for small property like ours.
Indonesia
Indonesia
General Manager
Small Hotel
10
PMS System
Owner and Co-Founder from 50-74 room Boutique in Glen Rose (United States of America)
Verified
4 days ago
Cloudbeds has been an excellent platform for our hotel operations, especially in how seamlessly it combines event bookings with traditional hotel reservations. Managing group bookings and room blocks is straightforward for both our team and our guests, which has saved us a great deal of time and confusion. The reporting tools are user frien...
United States of America
United States of America
Owner and Co-Founder
Mid-Sized Hotel
10
Comprehensive and functional system
Manager from 10 to 24 room Boutique in Arraial do Cabo (Brazil)
Verified
4 days ago
Everything is integrated, there are no worries about overbooking, it's easy to use, easy to learn, and there are continuous improvements and updates. Nothing to criticize.
Brazil
Brazil
Manager
Small Hotel
10
A Reliable All-in-One System That Truly Understands Hotel Operations
GM from 100 to 199 room Resort in Phuket (Thailand)
Verified
5 days ago
• Cloudbeds delivers the kind of unified platform most hoteliers have been asking for. Instead of juggling multiple systems, we can manage reservations, distribution, housekeeping, payments, and reporting all from one dashboard. It removes unnecessary complexity and gives us a clear picture of our operations at any moment.
• The automation...
Thailand
Thailand
GM
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
They provide a very stable core for independent hotels. As a partner, the best thing we see is that our mutual clients are generally happy. The system is intuitive enough that hotel staff aren't constantly struggling with basic operations, which means when they use our product, they aren't already frustrated by their PMS. It creates a calm operational environment, which makes everything else run smoother.
Showing all answers to: "What does this product or service do well?"
They provide a very stable core for independent hotels. As a partner, the best thing we see is that our mutual clients are generally happy. The system is intuitive enough that hotel staff aren't constantly struggling with basic operations, which means when they use our product, they aren't already frustrated by their PMS. It creates a calm operational environment, which makes everything else run smoother.
Cloudbeds creates a powerful central hub that lets hoteliers use premium tools like the Cloudbeds PMS together with AI-Native Pricing Intelligence solutions such as Pricepoint with zero compromise. Their fast, stable API and well-designed integrations make it a no-hassle ecosystem where even advanced tools like Pricepoint work seamlessly for properties of any size. It removes technical headaches and allows hoteliers to focus on running their business.
They are a top notch integration partner to us. Our mutual customers love Cloudbeds as solution, and the high service level the provide. The design and usage development shows they understand roles and industry.
Cloudbeds gives hoteliers a single, modern operating system that replaces scattered tools with one intuitive workflow across reservations, distribution, housekeeping, payments, and guest communications.
Cloudbeds' open ecosystem philosophy towards integrations aligns with modern hotel operator needs for tech stack flexibility, so they can access the best technologies for their business needs. This is a primary reason why Klaviyo prioritized building an integration to support their vision of delivering more value for hotel operators and marketers.
Cloudbeds is a reliable, all‑in‑one platform that streamlines daily operations, boosts direct bookings, and reduces manual work across PMS, channel management, payments, and guest messaging. It’s a strong fit for independent hotels and multi‑property groups that want a unified tech stack with fast onboarding and responsive support.
Question:
What differentiates this product or service from the competition?
Answer:
They have successfully bridged the gap between being an "all-in-one" solution and an open platform. Many competitors make it difficult to connect with outside vendors. Cloudbeds seems to understand that a hotel needs a flexible tech stack. They offer a strong native suite but leave the door open for specialized tools (like ours) to plug in seamlessly.
Showing all answers to: "What differentiates this product or service from the competition?"
They have successfully bridged the gap between being an "all-in-one" solution and an open platform. Many competitors make it difficult to connect with outside vendors. Cloudbeds seems to understand that a hotel needs a flexible tech stack. They offer a strong native suite but leave the door open for specialized tools (like ours) to plug in seamlessly.
Cloudbeds stands out with the modernity of its API infrastructure and its marketplace, which enables genuine one-click integrations with advanced tools used by hoteliers today. There’s no credential copying, no outdated file exchanges, and no time-consuming coordination between teams. This frictionless, secure, plug-and-play approach makes Cloudbeds one of the most integration-friendly platforms in the industry.
Cloudbeds is always called out for their system being designed with the user and industry in mind. We also consistently her that their service is top-notch. As an integrated partner, they are easy to work and highly responsive.
Cloudbeds stands out by pairing an all-in-one architecture with genuine openness. Core modules work naturally together, yet the ecosystem is wide and well documented, which reduces vendor lock-in and future-proofs the stack as needs change. Usability is a priority, with consistent, uncluttered workflows from front desk to revenue. Innovation is practical, surfacing demand signals and actionable insights in the flow of work rather than in siloed reports. Cloudbeds is a welcome solution for hotel operators versus legacy technologies that aren't able to satisfy modern, flexible demands.
Cloudbeds brings PMS, distribution, direct booking, payments, and guest comms into one platform, syncing 300+ OTAs, automating rates, and streamlining front‑desk and housekeeping workflows. The booking engine converts well, payments are integrated and PCI‑compliant, and digital check‑in plus unified messaging reduce admin while improving the guest journey. Onboarding and training resources are solid, and multi‑property oversight is straightforward.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
It's a chance to modernize your entire business, not just swap out software. Moving to Cloudbeds usually highlights old, manual processes you didn't realize were slowing you down. Embrace new ways of doing things rather than trying to replicate your old workflow.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
It's a chance to modernize your entire business, not just swap out software. Moving to Cloudbeds usually highlights old, manual processes you didn't realize were slowing you down. Embrace new ways of doing things rather than trying to replicate your old workflow.
If you are evaluating Cloudbeds, my recommendation is to invest a little time upfront in understanding the marketplace and available integrations. The platform is very intuitive, but the real efficiency gains come from activating the right add-ons early. This helps you streamline daily operations and reduces the need for manual work later.
I would recommend Cloudbeds to hotels that are looking for a PMS that is turnkey. It has a great simple to use design, but offers robust hotel technology. Service is top-notch with hyper responsiveness.
Think about not only your current technology needs, but how well the technologies you are considering are positioned for the future evolution of the industry? Are the technologies flexible and robust enough to meet these demands?
Investing in a modern platform like Cloudbeds that allows you to optimize your tech stack and provide access to all the data you need for hotel marketing and operations will ensure stability moving forward, while reducing future re-platforming challenges.
Set yourself up for success by running a structured, 30‑day implementation plan with clear owners and KPIs for distribution, payments, and direct bookings—and load your rates, restrictions, and OTA mappings in a sandbox first to catch errors before go‑live
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More About Cloudbeds
Cloudbeds is a cloud-based hospitality management software that helps hoteliers and independent property owners streamline their operations and maximize revenue. It offers a range of functionality, including a property management system (PMS), channel manager, booking engine, revenue management, and online booking capabilities. Cloudbeds' PMS enables front desk staff to manage reservations, check-ins, and occupancy in real-time, while the channel manager integrates with popular online travel agencies (OTAs) like Booking.com, Expedia, and Airbnb to ensure that rates and availability are always up-to-date across all channels. The booking engine allows for commission-free direct bookings, while the revenue management tool helps optimize pricing to increase profitability. Cloudbeds also offers integrations with other hospitality software and services, such as Stripe for payment processing, Siteminder for channel management, and various messaging and email marketing platforms to enhance the guest experience. The software's user-friendly interface and customizable templates make it easy to set up workflows, invoicing, and other back-office tasks. The company also provides customer support through a dedicated support team, knowledge base, and Cloudbeds University, which offers training and resources for users to maximize the software's functionality. Cloudbeds reviews indicate that users appreciate the ease of use, overall functionality, and helpful support team. Cloudbeds' hotel management system is suitable for a range of properties, including hotels, hostels, and vacation rentals. Its automation capabilities help reduce overbooking, while the guest communication tools help improve the guest experience. With its real-time functionality and integrations with popular OTAs, Cloudbeds is an effective solution for any property looking to streamline their operations and increase revenue.
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