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Cloudbeds HMS
4.6 (1597 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Ignacio, Sudheer, Antonino + 151 more experts recommend Cloudbeds
Read Recommendations
Cloudbeds HMS
Ranked 1 (out of 85) in Hotel Management Software
2026 Winner
Hotel Software
Hoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe intelligent growth engine built to free hotelier ambition.
91% recommended by 1973 hotels
J Collection, Grupo Catedral, Safe Stay & 1970 others
Bell - AI powered product analyst
I analyzed all of Cloudbeds’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Cloudbeds is praised as an easy-to-use all-in-one HMS that centralizes reservations, channel management, billing, and guest data, helping hotels cut manual work, reduce overbooking, and speed front-desk operations. Users say it improves occupancy control, invoicing, and revenue visibility, but want stronger mobile functionality, faster reporting, deeper local accounting/invoicing support, and quicker access to human support.
J Collection, Grupo Catedral, Safe Stay & 1970 others
Read their reviewsPartners say
Industry experts recommend Cloudbeds as an all-in-one HMS for independents and small groups, with PMS, channel manager, booking engine, payments and guest tools tightly connected. They praise its open API, rich marketplace and plug-and-play integrations, while noting its speed to deploy, scalable workflows and reliable global support. Some flag limits in customization depth versus enterprise systems.
Sudheer, Rafael, Christiana and 92 others
Read their recommendationsWhat Types of Hotels Cloudbeds is Popular For
Size
617 | X-Small (1-9 room)
1098 | Small (10-49 room)
225 | Mid-Sized (50-99 room)
181 | Large (100-499 room)
8 | X-Large (500+ room)
Country
480 | United States
212 | Mexico
187 | Thailand
130 | Brazil
108 | Canada
74 | Colombia
62 | Argentina
62 | Spain
58 | Australia
55 | Philippines
41 | Costa Rica
39 | India
38 | Portugal
35 | United Kingdom
32 | Sri Lanka
25 | Chile
24 | Indonesia
24 | Peru
23 | Italy
21 | Vietnam
20 | Cambodia
20 | Malaysia
16 | Guatemala
16 | Germany
14 | Ecuador
12 | France
11 | Uruguay
11 | Singapore
11 | Morocco
11 | Greece
10 | Belize
10 | Switzerland
9 | Panama
9 | Bolivia
7 | Taiwan
7 | South Africa
7 | Japan
6 | Romania
6 | Venezuela
6 | Ireland
6 | Malta
5 | Latvia
5 | Virgin Islands, U.S.
5 | El Salvador
4 | China
4 | Egypt
4 | Croatia
4 | Finland
4 | Czech Republic
4 | Tanzania
4 | Jordan
4 | Netherlands
3 | Poland
3 | Cyprus
3 | Israel
3 | Belgium
3 | New Zealand
3 | Bahamas
3 | Laos
3 | Mozambique
3 | Honduras
3 | Korea, South
3 | Uganda
3 | Sweden
3 | Austria
3 | Nicaragua
3 | Denmark
2 | Zimbabwe
2 | Georgia
2 | Fiji
2 | Dominican Republic
2 | Uzbekistan
2 | Estonia
2 | Seychelles
2 | Turks and Caicos Islands
2 | Bulgaria
2 | Rwanda
2 | Turkey
2 | Serbia
1 | Ukraine
1 | Cape Verde
1 | Vanuatu
1 | Maldives
1 | Guam
1 | Gibraltar
1 | Kenya
1 | Virgin Islands, British
1 | Norway
1 | Guyana
1 | Hong Kong
1 | Slovenia
1 | Hungary
1 | Paraguay
1 | Netherlands Antilles
1 | Puerto Rico
1 | Saint Martin (French part)
1 | Bahrain
1 | Pakistan
1 | Bangladesh
1 | United Arab Emirates
Type
908 | Bed & Breakfast & Inns
884 | Boutique Hotels
600 | Resorts
570 | Limited Service & Budget Hotels
455 | Hostels
368 | City Center Hotels
353 | Luxury Hotels
336 | Airport/Conference Hotels
224 | Vacation Rentals & Villas
213 | Branded Hotels
148 | Extended Stay & Serviced Apartments
116 | Motels
36 | RV Parks & Campgrounds
21 | Casinos
Region
800 | North America
439 | Asia Pacific
434 | South America
275 | Europe
65 | Oceania
36 | Africa
26 | Central America
17 | Middle East
Category
1597 | Hotel Management Software
1427 | Channel Managers
1419 | Property Management Systems
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What is Cloudbeds?
Founded in 2012 | Headquarters in San Diego (United States) | 553 employees
Cloudbeds HMS is a comprehensive hotel management system designed to streamline and enhance hotel operations for properties of all sizes. The platform offers a user-friendly interface that speeds up staff adaptation and integrates seamlessly with essential tools such as revenue management systems, guest experience applications, and payment processors. This integration helps reduce booking errors and boosts guest satisfaction. Cloudbeds HMS also includes robust reporting tools that facilitate analysis of revenue and occupancy trends, empowering strategic decision-making. By unifying operations, revenue, distribution, and guest experience, the system enables hoteliers to run smarter and more efficient operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Cloudbeds products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Cloudbeds Reviews Analyzed: 204
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Cloudbeds Expert Recommendations Analyzed: 90
Read expert recommendationsDescription provided by Cloudbeds
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Cloudbeds's Provided Description:
"Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com."
FAQs
Capabilities
Reservations & distribution
Reservations & distribution
Our intuitive calendar is built to simplify your daily front desk operations. Effortlessly upgrade guests, access notes, manage room availability, and update rates and room inventory across all your distribution channels
Real time insights
Real time insights
Make informed, data-based decisions with powerful reporting and analytics built directly into the platform. Use guest data to improve workflows and optimize marketing strategies.
Mobile check-in & messaging
Mobile check-in & messaging
Engage and delight guests at every step of the journey. Enhance guest communication from discovery to post-stay, create a frictionless check-in experience, and personalize offerings and upsells at the moment they’re ready to buy.
Process automation
Process automation
Outdated PMS solutions can lead to overbookings, inefficiencies, and take valuable time away from serving your guests. Purpose-built for independent hoteliers, our modenr PMS platform seamlessly integrates with every tool you need to streamline your operations and elevate the overall guest experience.
Real time channel management
Real time channel management
Actively connect your inventory, availability, pricing and rates in real-time, to all the distribution channels of your choice, such as Booking.com, Airbnb, Vrbo, Expedia, and over 450 others.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Cloudbeds Booking Engine
Booking Engine
Own the booking. Cloudbeds Booking Engine keeps guests on your website from search to checkout, with a branded, embedded, and mobile-first flow that takes just two steps. Rate checkers, promo codes, and one-click upsells turn hesitation into revenue, while built-in analytics shows you what converts. Every direct booking drops straight into your PMS, commission-free.
Cloudbeds Websites
Website Design
Relax and let our team create a beautiful hotel website that attracts guests and boosts direct bookings. Convert more website visitors into guests with customizable templates, modern security and accesibilty features, and a quick and easy setup.
Cloudbeds Payments
Payments Processing Software
Cloudbeds Payments provides easy, contactless payment processing that’s fully integrated into the Cloudbeds platform, helping you streamline operations and reduce manual errors. We support credit cards, mobile wallets, and regional services, and our hospitality underwriting helps with authorization. Our in-house team of payments experts can help protect you from fraud and manage disputes.
Cloudbeds Channel Manager
Channel Managers
The Cloudbeds Channel Manager shares your inventory on unlimited distribution channels of your choice – with zero added commissions. Keep your rates and availability in sync across all channels to maximize your occupancy while eliminating overbookings. Actively connect your inventory in real-time to the channels of your choice, including Booking.com, Airbnb, Vrbo, Expedia, and many others.
Cloudbeds PMS
Property Management Systems
Powerful. Intuitive. Unified. One platform to run your property.
Cloudbeds Insights
Business Intelligence
Stop working from an outdated picture. Cloudbeds Insights puts real-time occupancy, ADR, RevPAR, booking pace, and channel performance in one reporting home, built into the platform and running on the same data as your front desk. Build no-code custom reports with Custom Builder, compare every property’s performance in a portfolio, and drill into the reservations behind any number. Report and Data APIs sync data with your wider tech stack.
Cloudbeds Guest Experience
Guest Messaging Software
Deliver high-touch hospitality at scale. Cloudbeds Guest Experience helps automate the busywork and personalize every stay by bringing every guest message, from WhatsApp to OTA chats, into one inbox, backed by an AI chatbot and auto-translation. Guests check in digitally before they arrive, and guest requests become team tasks in real time. From first click to final farewell, every touchpoint becomes a chance to earn a better review and a repeat booking.
Cloudbeds RMS
Revenue Management Systems
Charge the smarter rate, every date. Cloudbeds RMS reads booking pace, competitor rates, and market demand in real time, then tells you what to charge and why. Accept, edit or override each recommendation, or let Autopilot handle the routine ones within the minimum and maximum rates you set. Built natively into the Cloudbeds platform, it runs on live PMS data, with no exports and no second system to maintain.
Cloudbeds Guest Marketing
Hotel CRM & Email Marketing
Win the guest, not just the booking. Cloudbeds Guest Marketing turns the data already in your PMS into unified guest profiles, then puts it to work with segmented email campaigns, AI-assisted copy and automated journeys from pre-arrival to post-stay. Bring OTA guests back to book direct, fill slow dates with targeted offers, and see exactly which campaigns drive booking revenue, across one property or an entire portfolio.
Cloudbeds Digital Marketing
Hotel CRM & Email Marketing
Win the click, own the booking. Cloudbeds Digital Marketing helps you reach travelers where they search, from Google Hotel Ads and metasearch to AI-powered Performance Max campaigns across Search, YouTube and Maps. Retarget visitors who didn't book, promote your property on OTA search results, and manage every campaign and budget from one dashboard, with real-time reporting on bookings and ROI.
Cloudbeds Reputation Management
Reputation Management
From feedback to five-star stays. Cloudbeds Reputation Management pulls reviews from Booking.com, Expedia, Airbnb, Vrbo and Google into one dashboard, with instant alerts when new ones arrive. AI drafts on-brand replies you can edit before posting, and sentiment analysis shows what guests love and what to fix, from check-in to breakfast, across one property or many.
Cloudbeds POS
Hotel POS Systems
Many more ways for your hotel to sell. Cloudbeds POS is a native mobile point-of-sale for hotel restaurants, bars, pool bars, spas, and shops, connecting on-property sales to your existing operations. Staff take orders on phones or tablets and post charges directly to guest folios or house accounts. Managers manage outlets, menus, offers, and permissions centrally. Orders, cash payments, and discounts continue working offline and automatically sync when connectivity returns.
Cloudbeds Reviews Summary
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.4/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, Cloudbeds HMS is the #1 most trending product in the Hotel Management Software category (out of 85) and the #4 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCloudbeds has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Cloudbeds Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Cloudbeds Case Studies
700 years of hospitality: The Lion & Key Hotel story
Machangulo Beach Lodge: Bringing Cloud-Powered Hospitality to the Edge of Mozambique
Machangulo (Mozambique)
Canaan Hub: Building the Future of Hospitality From the Ground Up
Union Square Plaza Hotel uses Cloudbeds’ open API to build technology around how the property actually operates
San Francisco (United States)
Pembroke Inn: From OTA-Dependent to 80–90% Direct Bookings
Pembroke (Canada)
How Aura Hoteles is using Cloudbeds as the technology foundation for rapid expansion across Spain
SantiagodeCompostela (Spain)
Pinemark: 35 years of doing hospitality their own way
Saint Clair (United States)
Tella Thera: Rewriting Remote Luxury Through Sustainability, Soul & Cloudbeds
Powering Elysee Hyde Park Hotel’s Guest-Centric Approach and London Charm
London (United Kingdom)
The Notting Hill House Story: Zero Glitches, Zero Outages, 20% Growth
London (United Kingdom)
Après Inn: How Two First-Time Hoteliers Built a Modern Ski-Town Motel That Runs Itself
How Jet Luxury Scales Luxury Stays Without Losing the Human Touch
LasVegas (United States)
Nivan Hotels: Building a 100% digital multi-prop group from anywhere
Hamburg (Germany)
How Bespoke Hotels unified revenue, marketing & operations — and unlocked hours of strategy every week
Evesham (United Kingdom)
From sacred walls to scalable ambition: How Babila Hostels is redefining Milanese hospitality
Milan (Italy)
Modernizing Their Tech Stack and Maximizing Revenue in a Price-Sensitive Market: Fray Group’s 15% ADR Lift
Tepic (Mexico)
Tech-powered, guest-first: powering Charlie’s reimagined approach to hybrid hospitality
SaoPaulo (Brazil)
Porta 92 Romana: A property built on travel experiences, not a manual.
Milan (Italy)
From Data Chaos to Exponential Growth: The Pandora Hotels Story
Viana (Spain)
Rockenue: Unlocking the Potential of Independent Hotels with Cloudbeds
London (United Kingdom)
From Bottlenecks to Breakthroughs: How BAWA Hotels & Leisure Took Control of Operations and Unlocked Their Commercial Potential
Merida (Mexico)
24-Hour Implementation: How Première Advisory Group and Cloudbeds Redefine Hotel Technology Deployment
NewOrleans (United States)
CAOBA: For Hotels Too Special for Spreadsheets (and Soulless OTAs)
Medellin (Colombia)
Greece’s Hotel Leto Hydra: A 60-Year Legacy of Hospitality, Music, and Excellence
Hydra (Saronic Gulf Islands)
When in Athens: Redefining the Modern Hostel Experience in the Heart of Greece
Athens (Greece)
How Portugal’s Cheese & Wine Continues to Scale “Handmade Hospitality
Lisbon (Portugal)
Neighbourgood: Fueling Ambitious Growth and Mastering Change Management with Cloudbeds
CapeTownCentral (South Africa)
Grupo Catedral: Scaling Operations and Guest Experience with Cloudbeds
Mexico City (Mexico)
Onefam Hostels: Building Community and Scaling Across 17 Properties
Barcelona (Spain)
How Fray Group grew their ADR by 15% ADR in a price-sensitive market
Mexico City (Mexico)
HP Hospitality's Success with Cloudbeds: Streamlining Operations and Driving Direct Bookings
KeyLargo (United States)
Modernizing Hostel Operations: Wandery's Path to Automation and 5-Star Guest Satisfaction
Dessau (Germany)
Cloudbeds helps multiprop group TTM Hospitality run a seamless and ‘contactless’ operation
Plains (United States)
Cloudbeds empowers La Palmilla’s contactless vision and elevates its group and event stays
Glen Rose (United States)
Hotel Sóller uses Cloudbeds to simplify operations and elevate guest satisfaction
Soller (Balearic Islands)
Cloudbeds’ flexibility helps multip-prop group Sweet Accommodations enhance its guest experience
Seville (Spain)
The Acoma House: Optimizing operations & maximizing revenue with Cloudbeds and Atomize
Denver (United States)
Cloudbeds’ ease of use and pricing intelligence help optimize White Goose Hotel’s operations and revenue
Tibubeneng (Indonesia)
The Sunlight Group boosts direct bookings & smarter, data-driven decisions with Cloudbeds
Palawan Island (Philippines)
Club Balai Isabel doubles occupancy and drives more direct bookings with Cloudbeds
Talisay (Philippines)
Cloudbeds' connectivity and experience with hostels boost Ô de Casa's operations
Sao Paulo (Brazil)
Cape Shark Villas improves efficiency, distribution, and guest experience with Cloudbeds
KohTao (Thailand)
Hotel Quellenhof modernizes operations and drives revenue with Cloudbeds
Reutlingen (Germany)
The J Collection switches from a legacy PMS to gain efficiency with Cloudbeds
New Orleans (United States)
The One Hostel uses the Cloudbeds API to seamlessly boost revenue and the guest experience
Hanoi (Vietnam)
Cloudbeds’ reliability and ease-of-use help drive growth for this group of hostels
San Diego (United States)
Up Hoteles expands its portfolio and redefines midscale hotel management with Cloudbeds
Buenos Aires (Argentina)
Cloudbeds helps Hotel McCoy streamline payments and better manage revenue
Tucson (United States)
Urbana Sathorn reduces reliance on OTAs and increases direct bookings by 40%
Bangkok (Thailand)
South Wind Motel revives the mid-century motel experience backed by modern technology
Columbus (United States)
Pousada da Praia de Caraíva resolved overbookings and reached 90% occupancy with Cloudbeds
Caraíva (Brazil)
The luxury Brannan Cottage Inn bounced back to 90% occupancy with Cloudbeds
Calistoga (United States)
Within 2 months, this hotel group saved 60% on software costs and increased direct bookings by 12%
Patong (Thailand)
Bogentrakt Hostel Maximizes revenue with Cloudbeds' Split Inventory feature
Chur (Switzerland)
The Casetta group drives higher revenue, reviews, and guest experience with Whistle for Cloudbeds
Palm Springs (United States)
Alma Maya Resort uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle
Leona Vicario (Mexico)
Yugo optimizes pricing and group occupancy with Cloudbeds
Dublin (Ireland)
Roadside Hospitality expands its portfolio with the help of Cloudbeds
Penticton (Canada)
With smarter pricing, Picton Harbour Inn increased both occupancy and revenue
Picton (Canada)
Two Oxford hotels increase direct booking rates by over 25% with Cloudbeds
Oxford (United Kingdom)
Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds
Mindanao (Philippines)
The ZERO Hotels delivers an unparalleled lodging experience powered by Cloudbeds
Porto (Portugal)
Himmapana Villas eliminates overbookings and grows direct bookings with Cloudbeds
Kamala (Thailand)
Flor Parks increases direct bookings and drives more reviews with Cloudbeds.
Barcelona (Spain)
Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds
South Lake Tahoe (United States)
How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model
Silverthorne (United States)
References
"Legacy hotel software providers are dinosaurs – out-dated and complicated. With Cloudbeds I have a system that’s both easy to use and robust, helping me provide an exceptional and safe experience for my guests."
Annie Coe
Owner @
The Cabot Lodge
"We saw our business grow and achieve a 90% occupancy rate through Cloudbeds’ reports. Now, I check the reports daily and it’s the end of guesswork."
Paulo Munarin
Co-owner @
Beach House Inn
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
Thomas K. Petersen
Managing Partner @
Himmapana Villas
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for both guests and our staff. It’s very intuitive and just makes sense."
Kevin Bowen
Director of Operations @
The Pad
"Cloudbeds has enhanced our reach and now my hotel is shown to guests around the world"
Valentina Funes
General Manager @
Hacienda Cocuyo
"It's easy to use because it offers an all-in-one solution. I don't have to check 5 different systems because Cloudbeds is my booking engine, website, cha"
Marco Leibundgut
Co-owner & Host @
The Baxley Bondi
"Our front desk team – a lot of them have previous hotel experience using major Property Management Systems – and the consensus overall is that the accessibility, how intuitive Cloudbeds is, it really feels like a Property Management System for today's age. The integrations are great and it makes our jobs substantially easier."
Anthony Gutierrez
General Manager @
The Baxley Bondi
"Cloudbeds has provided me great tools to run my operation more effectively and save me a lot of time. It allows me to have more time and resources to focus on my guest's experience"
Chris Do
Owner @
Grande Collection Hotel & Spa
"Our sales doubled last year. With Cloudbeds, I can spend less time on manual tasks and more time thinking about growing my business."
Joey Usunas
General Manager @
Scorpion Bay Hotel
"Reservation management is a breeze with Cloudbeds because everything is seamlessly integrated."
Maria Martinkova
Director of Sales and Marketing @
Soller Plaza
Featured Customers
More Products by Cloudbeds
Hotelier Rating
Looking for specific info?
9
Great OTA integrations — but onboarding needs more coaching
Owner from 25-49 room Limited Service & Budget Hotel in Sathonay-Camp (France)
Verified
1 days ago
Many features, like pay by link, electronic pre registration, automatic payments, great interfaces with OTAs such as booking, Expedia. I am still waiting for the new Airbnb integration but the delay is with Airbnb.
France
France
Owner
Small Hotel
10
Strong channel control and easy rate updates — but PIE and finance reports fall short
General manager from 25-49 room Boutique in Chiang Mai (Thailand)
Verified
1 days ago
I like the channel manager features, which support us to control allotment from every OTAs and manage reservations in one place at the PMS. The calendar also can adjust the price which supports adjusting rate very easy.
Thailand
Thailand
General manager
Small Hotel
10
Easier room management and reservation optimization — but the new calendar is hard to read
Front manager from 75-99 room Extended Stay & Serviced Apartment in Chiang Mai (Thailand)
Verified
1 days ago
Cloudbeds helps us to manage room easier, it optimize our reservations process a lot since previously we did everything by manually.
Thailand
Thailand
Front manager
Mid-Sized Hotel
10
Simple reservation management with constant updates — support can be hard to reach
Front manager from 25-49 room Resort in Mae Wang (Thailand)
Verified
1 days ago
Cloudbeds always keep update software all the time to optimize & make reservations process easier. I like the new calendar features, which make managing reservations very simple.
Thailand
Thailand
Front manager
Small Hotel
10
Very good reservations and guest check-in support
Manager from 25-49 room Boutique in Cozumel (Mexico)
Verified
2 days ago
The methods for making reservations, the PMS is very complete and the optimization is very good, very good option for guest check-in.
Mexico
Mexico
Manager
Small Hotel
10
Streamlined PMS and marketing in one place — integration gaps remain
Owner from 25-49 room Bed & Breakfast & Inn in Baudette (United States)
Verified
3 days ago
The ability to streamline our PMS and our marketing efforts into one software has been a game changer for us. It has allowed us to grow and scale at the same time.
United States
United States
Owner
Small Hotel
10
Easy to use and robust enough for our needs — support could be better
General Manager from 25-49 room Bed & Breakfast & Inn in Warwick Township (United States)
Verified
3 days ago
I like the ease of use and having Guest Experience integrated directly into the software. Previously we've had ResNexus and Mews. ResNexus was simple but not robust enough to do all we needed. Mews could do all of it but was super complicated. Cloudbeds is the perfect combination, easy to use but can also do all we need it to. The onboardin...
United States
United States
General Manager
Small Hotel
9
Direct bookings and easy channel management — but reporting takes digging
Manager from 5 to 9 room Hostel in San Jose del Cabo (Mexico)
Verified
4 days ago
The number one thing we like the most about Cloudbeds is the fact that guests can book their stay directly via our website, without having to contact us any other way and that we can receive deposits and advance payments via the same website (and other channels) without any issues. The payment system is pretty straightforward too.
Besides...
Mexico
Mexico
Manager
X-Small Hotel
10
Customizable reports for every department — API access costs extra
eCommerce Manager from 25-49 room Boutique in Mexico City (Mexico)
Verified
4 days ago
The possibility to customize my reports to fit the needs of each department and the executives who request more data from us.
Mexico
Mexico
eCommerce Manager
Small Hotel
10
Well organized PMS that keeps the whole team in sync
Concierge/Receptionist from 25-49 room Boutique in El Pescadero (Mexico)
Verified
4 days ago
It is very well organized, and helps me to keep track of every movement we have throughout the day. I especially appreciate having the application on my phone, it allows me to quickly check who is in which room without having to use my laptop. There are so many features I am still learning about, but Cloudbeds University is really useful. M...
Mexico
Mexico
Concierge/Receptionist
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Cloudbeds is a hospitality platform built for the modern hoteliers who want to future proof their technology investment. Consumer-grade UI, well designed open APIs to their excellent support, and partnership team, they are defining a new standard for next-generation hospitality platform.
Showing all answers to: "What does this product or service do well?"
Cloudbeds is a hospitality platform built for the modern hoteliers who want to future proof their technology investment. Consumer-grade UI, well designed open APIs to their excellent support, and partnership team, they are defining a new standard for next-generation hospitality platform.
Our experience integrating Journeytok with Cloudbeds has been very positive. Their API is comprehensive, and their team supported us very well throughout the integration. The certification process was formal and well structured, reflecting the attention they give to connectivity and working with technology partners.
Cloudbeds brings PMS, channel manager and booking engine together in one easy-to-use platform, which makes life much simpler for independent hotels, hostels and boutique properties. Its open API and Marketplace make it easy for hoteliers to connect best-of-breed tools like revenue management, and as an integration partner we’ve found their partnerships team to be engaged, collaborative and genuinely invested in mutual customer success.
Cloudbeds packages PMS, booking engine and channel manager into one system that a small team can actually run without an IT department. That's the real achievement: independents, hostels and small groups get properly connected distribution without integrating three vendors or hiring someone to manage it. We see it working across a genuinely wide range — hostels in Colombia, apartments in Barcelona, serviced residences in Singapore, a resort in Mauritius — and the experience is consistent across all of them.
Cloudbeds provides a reliable and flexible platform with strong integration capabilities. As Heyhotel, we develop AI-powered Voice & Text Agents for the hospitality industry, handling guest communications across phone calls, WhatsApp, Instagram, web chat, and other channels. Our integration with Cloudbeds allows these agents to connect with hotel operations, assist with reservations, respond to guest inquiries, and automate daily tasks. We particularly appreciate the platform's API capabilities and its openness to working with technology partners.
Question:
What differentiates this product or service from the competition?
Answer:
Cloudbeds is more than a PMS, it is a complete, open, hospitality platform. The Cloudbeds platform supports an open ecosystem so hotels can rest assured that they will have access to the best of breed hotel software.
Showing all answers to: "What differentiates this product or service from the competition?"
Cloudbeds is more than a PMS, it is a complete, open, hospitality platform. The Cloudbeds platform supports an open ecosystem so hotels can rest assured that they will have access to the best of breed hotel software.
From our integrations team's experience, Cloudbeds is one of the most professional platforms we have integrated with. What stands out is the combination of a comprehensive API, a structured certification process and the quality of the support we received. Together, these gave us a very positive impression of how they work with their partners.
What really sets Cloudbeds apart is how seriously it treats its partner ecosystem. Rather than locking hoteliers into a closed suite, Cloudbeds actively supports third-party integrations, running structured partner programmes with regular scorecards, co-marketing and events across regions from the Americas to APAC. That openness means hoteliers can build the tech stack that fits them best, while still benefiting from a strong, unified core platform.
Two things. The all-in-one scope means one login, one support contact and no finger-pointing between PMS and channel manager when something breaks — for a property with no dedicated systems manager that's worth more than any individual feature. And they're properly open: a real API and marketplace, so a hotel can add AI guest communication, upselling or payments without asking permission. Plenty of all-in-one platforms use the bundle to lock you in; Cloudbeds uses it as a base to build on. Their global support coverage is also unusual for this segment.
Cloudbeds stands out for its modern architecture, accessible APIs, and strong technology partner ecosystem. From our experience integrating Heyhotel's AI Voice & Text Agents, the platform makes it relatively straightforward to connect advanced guest communication solutions with hotel management systems. This flexibility allows hotels to adopt new technologies without replacing their existing operational workflows, which is an important advantage over more traditional PMS solutions.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Think long term. When you are buying a cloud-based software, you are not just buying what you see today. You are buying into the vision of the product. Going with a hospitality platform approach, Cloudbeds ensures that not only your short term expectations are met but as you grow, you will have access to the best products in the Cloudbeds ecosystem.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Think long term. When you are buying a cloud-based software, you are not just buying what you see today. You are buying into the vision of the product. Going with a hospitality platform approach, Cloudbeds ensures that not only your short term expectations are met but as you grow, you will have access to the best products in the Cloudbeds ecosystem.
Discuss your integration needs with the Cloudbeds team early in the evaluation process. Explain which tools your hotel uses and ask how they would connect with the platform. From our experience integrating Journeytok, we appreciated their comprehensive API, structured certification process and the support provided by their team.
Take full advantage of the Cloudbeds Marketplace. The core PMS is strong on its own, but the real value comes from connecting the right specialist tools, especially an automated revenue management system. Pairing Cloudbeds with dynamic pricing lets you react to demand in real time without manual rate updates, freeing you to focus on your guests while maximising occupancy and ADR.
Be honest about your complexity before you commit. Cloudbeds is excellent for independents, hostels, apartments and small groups where the value is in having everything connected and simple. If you run a large resort with heavy F&B, spa and events, or a group with unusual rate structures, pressure-test those specific scenarios in the demo rather than assuming the all-in-one will cover them. And use the marketplace deliberately — the properties getting the most out of it treat Cloudbeds as the hub and layer specialist tools on top, instead of limiting themselves to whatever is built in.
Consider not only the PMS itself but also the technologies you can integrate with it. Cloudbeds offers a solid foundation for building more connected and automated hotel operations. For example, combining Cloudbeds with Heyhotel's AI Voice & Text Agents enables hotels to manage guest communications 24/7, respond to calls and messages in multiple languages, assist with reservations, and automate guest requests. Exploring these integrations early can help hotels get significantly more value from their PMS investment.
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2 years ago
Alma Maya Resort uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle
Cloudbeds
2 years ago
Yugo optimizes pricing and group occupancy with Cloudbeds
Cloudbeds
2 years ago
Roadside Hospitality expands its portfolio with the help of Cloudbeds
Cloudbeds
2 years ago
With smarter pricing, Picton Harbour Inn increased both occupancy and revenue
Cloudbeds
2 years ago
Two Oxford hotels increase direct booking rates by over 25% with Cloudbeds
Cloudbeds
2 years ago
Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds
Cloudbeds
2 years ago
The ZERO Hotels delivers an unparalleled lodging experience powered by Cloudbeds
Cloudbeds
2 years ago
Himmapana Villas eliminates overbookings and grows direct bookings with Cloudbeds
Cloudbeds
3 years ago
Cloudbeds Expands Proprietary Payment Solution to More Than 36 Countries
Cloudbeds
3 years ago
Cloudbeds Announces Partnership With Vrbo
Cloudbeds
3 years ago
Cloudbeds Announces Integrations with Leading Point of Sales (POS) Solutions to Expand Cloudbeds Marketplace
Cloudbeds
3 years ago
Cloudbeds Launches Inaugural State of Independent Lodging Report
Cloudbeds
3 years ago
Cloudbeds Partners with Leading Revenue Management Systems
Cloudbeds
3 years ago
Cloudbeds Shares Industry Trends and Predictions in 2023 Hotel Tech Report Buying Guide for Property Management Systems
Cloudbeds
4 years ago
Flor Parks increases direct bookings and drives more reviews with Cloudbeds.
Cloudbeds
4 years ago
Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds
Cloudbeds
4 years ago
How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model
Cloudbeds
4 years ago
Cloudbeds Amplify, New Digital Marketing Solution, Launches Worldwide to Help Lodging Businesses Win More Bookings
Cloudbeds
4 years ago
Cloudbeds Reveals Top 10 Revenue-Generating Distribution Channels for Lodging Businesses in the United States
Cloudbeds
4 years ago
Introducing Whistle for Cloudbeds: The New Guest Engagement Solution Powered by Cloudbeds
Cloudbeds
4 years ago
The Big Book of OTAs
Cloudbeds
4 years ago
Cloudbeds Publishes ‘Big Book of OTAs,’ Unveils Top Performing Distribution Channels and Strategic Guide to Driving Growth
Cloudbeds
4 years ago
Cloudbeds Acquires Whistle, Moves to Solve Friction in Guest Journey
Cloudbeds
4 years ago
Introducing Cloudbeds Amplify: The Intelligent Digital Marketing Solution Driving More Direct Bookings for Independent Hoteliers
Cloudbeds
4 years ago
Cloudbeds Earns Spot on Forbes' List of America's Best Startup Employers for Second Consecutive Year
Cloudbeds
4 years ago
Cloudbeds Releases New Guide For Future-Proofing Every Type of Lodging Business
Cloudbeds
4 years ago
Cloudbeds and Hero Travel Partner to Distribute Unique Independent Properties Through Australia’s Fastest-Growing Youth Adventure Channel
Cloudbeds
4 years ago
Hotel Payment Software Selfbook Valued at $300m after Series A Extension
Cloudbeds
5 years ago
Cloudbeds Raises $150M In Funding to Support Rapid Company Growth
Cloudbeds
5 years ago
Cloudbeds Grows in Europe Focusing on the Spanish Market as it Contributes to Hotel Industry Relaunch
Cloudbeds
6 years ago
Cloudbeds’ Global Sentiment Survey of Independent Hoteliers Reveals That Caution Remains but 64% Expect Doors to be Open by August
Cloudbeds
6 years ago
Hotel Tech Company Launches Covid-19 Support Platform
Cloudbeds
6 years ago
Cloudbeds raises $82M in growth capital to drive the future of hospitality technology
More About Cloudbeds
Cloudbeds is a cloud-based hospitality management software that helps hoteliers and independent property owners streamline their operations and maximize revenue. It offers a range of functionality, including a property management system (PMS), channel manager, booking engine, revenue management, and online booking capabilities.
Cloudbeds' PMS enables front desk staff to manage reservations, check-ins, and occupancy in real-time, while the channel manager integrates with popular online travel agencies (OTAs) like Booking.com, Expedia, and Airbnb to ensure that rates and availability are always up-to-date across all channels. The booking engine allows for commission-free direct bookings, while the revenue management tool helps optimize pricing to increase profitability.
Cloudbeds also offers integrations with other hospitality software and services, such as Stripe for payment processing, Siteminder for channel management, and various messaging and email marketing platforms to enhance the guest experience. The software's user-friendly interface and customizable templates make it easy to set up workflows, invoicing, and other back-office tasks.
The company also provides customer support through a dedicated support team, knowledge base, and Cloudbeds University, which offers training and resources for users to maximize the software's functionality. Cloudbeds reviews indicate that users appreciate the ease of use, overall functionality, and helpful support team.
Cloudbeds' hotel management system is suitable for a range of properties, including hotels, hostels, and vacation rentals. Its automation capabilities help reduce overbooking, while the guest communication tools help improve the guest experience. With its real-time functionality and integrations with popular OTAs, Cloudbeds is an effective solution for any property looking to streamline their operations and increase revenue.
Cloudbeds Integrations
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Support
Verified Support
Cloudbeds has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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Recommended
91%
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