Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Takes YOUR Business to the Next Level!!

Founder/Owner/Operator from 5 to 9 room Hostel in Hampton (United States of America)

Verified

13 days ago

*Streamlines Bookings and Property Management *Saves Time and Money *Channel Management Organization *Reduces Number of Office Staff Needed *Adds Professional Touch to Business *Improves Customer's Overall Experience

Share review

A delightful discover

Owner from 10 to 24 room Resort in Daanbantayan (Philippines)

Products Reviewed

Channel Managers

Property Management Systems

Booking Engine

Hotel Management Software

What do you like most?

I've been reached out from Cloudbed team and asked to try out the software, well I couldn't have done it better. Im very happy with the team, with the coach as well with the software. Since the day I joined Cloudbeds. I've been followed by my on boar coach which I have to say, is really on the spot in assisting and problem solving, as well as the Market Manager which has helped me in choosing to jump on! The team has helped me in shaping some ideas and strategy that perfectly fit to my needs as well being followed step by step either via phone and email. This is my very first experience with a general manager and software in general but I am fully satisfied and I would recommend this to anyone who has business. Cloudbeds would help you out in terms of organising, booking, revenue and so. Very easy to use, the layout is quite basic which means everyone can easily get access to all the futures the software has. It is also very easy to connect to your favourite OTA's and easily manageable when it comes a price change, policy change and so. The booking engine is designed very well and it can be fit to your need. Completely customised, colours, character and so. I believe Cloudbeds is been doing an outstanding job when it comes the costumers service and even more when you need help. There is always someone who can help you shape your idea and make it real. It work perfectly for my business and I am sure it will work for everyone who'd like to jump on the software. Just a tip : I gave half star less as I personally think that it should be added a feature that if someone isn't an hotel costumer you cannot print out a folio for him A side of this, I'm very very satisfied. Thank you Cloudbeds. Andrea Valeriani

What do you dislike or think could be improved?

I gave half star less as I personally think that it should be added a feature that if someone isn't an hotel costumer you cannot print out a folio for him

Doing more than I ever could

Owner from 10 to 24 room Bed & Breakfast & Inn in Boca Chica (Dominican Republic)

20 days ago

Managing a hotel in periods of full occupancy from a different continent and using more than 1 OTA is now possible and actually easy.. Reservations are coming in by them self and Cloudbeds deliver the information require at the front desk without me having to verify a thing.

Easy - Fast - Just Good!

Owner from 1 to 4 room Bed & Breakfast & Inn in Honda (Colombia)

21 days ago

A platform that is completely integrated, from my PMS I can make all changes that I need and this will be reflected on my Booking Engine and my Online Distribution OTAs. An easy click updates my system so I don't waste time. Super recommended for small hotels that want to have a good solution online.

Easy to use software

Director of Operations from 10 to 24 room Bed & Breakfast & Inn in Cobb (United States of America)

24 days ago

The software was easy to use for managing our small business motel bookings. Easy to transition from our old software and train our employees to use the new software. We have reviewed many companies that utilized software built for hotels, however most of the software directly benefited a large company. Cloudbeds was a great choice for a small business such as ours. The layout of the program is easy to read as well. I was surprised at how difficult to view some of the other programs out there were. Cloudbeds has a great system of changing the color of the reservation for a confirmed reservation to in house, and then to checked out, making it very clear and easy to read at a glance. I not only appreciate this system but think it makes the work day go much quicker and easier with less mistakes. Such a simple idea however one that many other reservation programs in this field did not implement. I feel that Cloudbeds has continued to listen to the consumer and tries to implement improvements into their product to enhance the user experience. I am very happy with our experience so far and plan to continue using cloudbeds for both our small business motels.

I would appreciate easier access to help lines or more videos explaining items such as credit card authorizations, etc. I was unable to call anyone directly to explain these processes and contact by email is inefficient when trying to explain my dilemma. The contact I did have with agents from the company by email was very helpful, but would have been more helpful if I could have contacted someone during business hours over the phone. Our business has two locations as well and when completing our set up, it was necessary to have the two locations set up independently with separate email addressed for each motel admin account. This seems tedious and creates an issue each time a change must be made for each account. I have recommended that Cloudbeds implement a program that allows both accounts to be accessed from one admin email.

Time saving convenient platform.

Owner from Bed & Breakfast & Inn in Ingram (United States of America)

I love how this integrates all my different OTAs into one calendar. Saves me time having to make sure I haven't overbooked my cottages.

The best option for independent hotels!

Manager from 10 to 24 room Bed & Breakfast & Inn in San Pedro Tlaquepaque (Mexico)

25 days ago

Cloudbeds is really a useful and effective tool for managing reservations, guests, accounts, and channel management. The system is very visual, it does not leave room for error, it saves the receptionists a lot of time and I am the one who feeds and supervises it. Never had a problem, never "dropped" the page. The booking engine is the best, it sells and shows all the necessary information and now its view is available in google so that we have more direct reservations. We are a small hotel and this has been ideal for us since we have everything we need and without complications, we highly recommend it!

The only thing we suggest is that there be a way that reservations can enter in a linear way only, that is, we who have different rooms in the same category sell some in specific and we cannot move them. That causes some "jumps" between rooms for dates of two or more nights where there is availability but not in the same room. We understand that it is something complex, now we manually close dates to prevent reservations divided between room and room from entering, and that is why it would be very useful

Easy management

Owner from 10 to 24 room in (Brazil)

I like the system because it`s easy to operate on it. And everytime I need assistance I can get it without complications

4 months in

Owner from 50-74 room Hostel in Highgate Hill (Australia)

We changed over 4 months ago and so far so good. This is a big improvement from our previous PMS - We are able to manage and customise many areas and guest interactions. There is also a good number of add on / intergrated programs to expand on. Our property is a backpackers hostel so there are some features we dont make use of, it h...

The Perfect Fit

Manager/Owner from 10 to 24 room Bed & Breakfast & Inn in Philipsburg (Saint Martin (French part))

As a small property, we have a small team and need to multitask constantly. As such having a system that responds quickly and efficiently is critical for our operations. Cloudbeds does just that. It is reliable and works excellent. The highlights of the system that I personally like are as follows: - The software is easy to use and the team members quickly learned how to use it. - It has a detailed help section with videos and articles to help the team. The team member can look and educate themselves or recall how to perform an action. - The software is easy to use and intuitive in nature. - It tracks everything (great audit trail) and it has a cash register to track cash! This is invaluable I can tell you as the property owner. Also, every time the cash register closes you set it to receive a report emails. - It also has a part that tracks inventory and keeps track. If you sell soda it tracks purchases and lets you know how many you should in stock. - Support responds very quickly no matter what hour. - The onboarding includes a coach that help you step by step and explain how the system work when you sign up. - It has securities in place based on the team member access restrictions. Thus, only those who have access or approval can change the rate, see credit card #s, etc etc Overall there are several controls in place to secure against errors. - The connection to the OTAs and our website was easy and went smooth. - The guest messaging is also very robust and you can have different languages.

There are several things I like about the system. However, what can take it to the next level is an app to check-in now that the world is going more virtual. There is a section you can suggest upgrades which is helpful. Another improvement I would suggest is have a report that advises the booking window i.e. how long before hand a person books prior to arrival would help. A very nice to have would be able to setup an automatic daily emails of reports to the management email. Aside from that outstanding system and I highly recommend the system.

Company	Functionality
This integration hasn’t been verified by Cloudbeds yet. Canary Technologies 96% recommended by 539 hotels	Cyber Security & Fraud Prevention +2 more
Asksuite 98% recommended by 414 hotels	Hotel Chatbots
RateGain 93% recommended by 401 hotels	Metasearch & Ad Tech
Bookassist 94% recommended by 354 hotels	Metasearch & Ad Tech
TrustYou 88% recommended by 339 hotels	Direct Booking Tools +3 more
Duve 96% recommended by 296 hotels	Upselling Software +3 more
Quicktext 95% recommended by 282 hotels	Hotel Chatbots
This integration hasn’t been verified by ResNexus yet. ResNexus 97% recommended by 269 hotels	Hotel Management Software
RoomPriceGenie 97% recommended by 256 hotels	Revenue Management Systems
Cendyn 86% recommended by 248 hotels	Hotel CRM & Email Marketing

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Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization