Cloudbeds HMS

4.5 (1430 REVIEWS)

HT Score

100 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Joaquin, Joaquin, Elise + 141 more experts recommend Cloudbeds

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Cloudbeds HMS

Name: Cloudbeds HMS
Rating: 4.5 (1430 reviews)

4.6 (1430 REVIEWS)

Ranked 1 (out of 84) in Hotel Management Software

The intelligent growth engine built to free hotelier ambition.

91% recommended by 1867 hotels

J Collection, Grupo Catedral, Safe Stay & 1864 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Cloudbeds’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Cloudbeds offers an all-in-one solution with significant advantages in simplifying hotel operations through integration and automation. Users admire its ability to centralize reservation management, reducing errors and streamlining processes, which notably increases efficiency and helps boost revenue by ensuring consistent occupancy and accurate pricing. While praised for ease of use and comprehensive channel management, Cloudbeds is noted for needing improvements in advanced reporting, currency conversion accuracy, and flexible reservation editing, which could further enhance financial insights and operational flexibility for hoteliers.

J Collection, Grupo Catedral, Safe Stay & 1864 others

Read their reviews

Partners say

Industry experts recommend Cloudbeds for its robust, all-in-one hotel management platform, which integrates seamlessly with various systems, including revenue management, guest experience tools, and payment processors. Unique aspects include their continuous innovation, user-friendly interface, efficient integration with external systems like POS, and emphasis on improving operations through technology and partner collaborations. Experts highlight Cloudbeds' commitment to both customer support and scalable solutions, tailored for properties of various sizes.

Elise, Olga, Jacky and 85 others

Read their recommendations

What Types of Hotels Cloudbeds is Popular For

Size

554 | X-Small (1-9 room)

981 | Small (10-49 room)

218 | Mid-Sized (50-99 room)

184 | Large (100-499 room)

8 | X-Large (500+ room)

Country

469 | United States

190 | Mexico

128 | Brazil

105 | Canada

74 | Thailand

73 | Colombia

62 | Spain

59 | Argentina

58 | Australia

54 | Philippines

39 | Costa Rica

39 | India

38 | Portugal

34 | United Kingdom

32 | Sri Lanka

24 | Chile

23 | Italy

23 | Peru

22 | Indonesia

20 | Malaysia

20 | Cambodia

16 | Guatemala

16 | Germany

13 | Ecuador

12 | Vietnam

11 | Morocco

11 | Greece

10 | Singapore

10 | Uruguay

10 | Switzerland

10 | France

10 | Belize

9 | Panama

8 | Bolivia

7 | Taiwan

7 | Japan

7 | South Africa

6 | Ireland

6 | Romania

6 | Venezuela

5 | El Salvador

5 | Malta

5 | Latvia

5 | Virgin Islands, U.S.

4 | Czech Republic

4 | Egypt

4 | China

4 | Jordan

4 | Croatia

4 | Netherlands

4 | Tanzania

4 | Finland

3 | Poland

3 | Cyprus

3 | Mozambique

3 | Belgium

3 | Uganda

3 | Laos

3 | New Zealand

3 | Bahamas

3 | Israel

3 | Honduras

3 | Korea, South

3 | Denmark

3 | Sweden

3 | Austria

2 | Nicaragua

2 | Dominican Republic

2 | Uzbekistan

2 | Fiji

2 | Georgia

2 | Zimbabwe

2 | Serbia

2 | Rwanda

2 | Seychelles

2 | Estonia

2 | Turks and Caicos Islands

2 | Bulgaria

2 | Turkey

1 | Hong Kong

1 | Kenya

1 | Virgin Islands, British

1 | Guam

1 | Maldives

1 | Norway

1 | Guyana

1 | Vanuatu

1 | Bahrain

1 | Paraguay

1 | Netherlands Antilles

1 | Puerto Rico

1 | Pakistan

1 | Bangladesh

1 | Hungary

1 | United Arab Emirates

1 | Slovenia

1 | Ukraine

1 | Cape Verde

1 | Saint Martin (French part)

Type

868 | Bed & Breakfast & Inns

796 | Boutique Hotels

563 | Resorts

554 | Limited Service & Budget Hotels

422 | Hostels

359 | City Center Hotels

343 | Luxury Hotels

321 | Airport/Conference Hotels

209 | Branded Hotels

208 | Vacation Rentals & Villas

140 | Extended Stay & Serviced Apartments

115 | Motels

35 | RV Parks & Campgrounds

21 | Casinos

Region

764 | North America

420 | South America

313 | Asia Pacific

270 | Europe

65 | Oceania

36 | Africa

26 | Central America

17 | Middle East

Cloudbeds Rankings

Last updated: Q1 2026

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Hotel Management Software for hotels in North America

#1 of 21

Best Hotel Management Software for Mid-sized Hotels

#1 of 23

Best Hotel Management Software for Large Hotels

#1 of 11

Cloudbeds Hotel Management Software Rankings

By size

#1 of 23

Best Hotel Management Software for Mid-sized Hotels

88% recommended by 240 Mid-sized hotels

Mid-sized hotels say that Cloudbeds's Hotel Management Software is consistently rated for its intuitive interface, efficient OTA integration, and robust guest management tools, based on verified HotelTechReport reviews. Mid-sized hoteliers appreciate the seamless booking operations and channel management that streamline daily tasks.

#1 of 11

Best Hotel Management Software for Large Hotels

88% recommended by 53 Large hotels

Large hotels say that Cloudbeds’ Hotel Management Software ranks highly in verified HotelTechReport reviews due to its user-friendly interface, comprehensive reservation management, and effective integration with various OTAs. Such features enhance operational efficiency and streamline staff training in Large settings.

Best Hotel Management Software for Mid-sized Hotels 88% recommended by 240 Mid-sized hotels

#1 of 23

Best Hotel Management Software for Large Hotels 88% recommended by 53 Large hotels

#1 of 11

By region

#1 of 21

Best Hotel Management Software for hotels in North America

86% recommended by 543 hotels in North America

Hotels in North America say that Cloudbeds's Hotel Management Software is generally appreciated for its user-friendly interface and seamless integration with OTAs, which is crucial for managing reservations efficiently. Many hoteliers value its comprehensive suite of tools that streamline operations such as channel management, guest communication, and reporting. However, some reviews highlight the need for faster system performance, detailed reporting functionalities, and improvements in customer support—all critical factors for U.S. and Canadian hotels focused on enhancing operational efficiency and guest satisfaction.

Best Hotel Management Software for hotels in North America 86% recommended by 543 hotels in North America

#1 of 21

Cloudbeds HMS Hotel Management Software Rankings

By size

Cloudbeds HMS is ranked #1 of 23 for Mid-sized Hotels in Hotel Management Software 240 reviews, 88% recommend

Cloudbeds HMS is ranked #1 of 11 for Large Hotels in Hotel Management Software 53 reviews, 88% recommend

By region

Cloudbeds HMS is ranked #1 of 21 for hotels in North America in Hotel Management Software 543 reviews, 86% recommend

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Trusted by 1.5m+ hoteliers from the world's most innovative hotel brands

Features

Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Available Add-ons & Modules

Cloudbeds Reviews Summary

4.5

Very Good

1430 reviews

Ease of Use

4.6/5

Customer Support

4.4/5

ROI

4.3/5

Implementation

4.4/5

Achievements

Recommended for

1429

Hotel Management Software Ranked #1 out of 84

1272

Channel Managers Ranked #2 out of 149

1257

Property Management Systems Ranked #1 out of 344

Cloudbeds Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Success Stories

References

Featured Customers

Cloudbeds Case Studies

References

Featured Customers

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The State of Independent Lodging Report 2024

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Cloudbeds Unveils Inaugural State Of Hostels Report

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The J Collection switches from a legacy PMS to gain efficiency with Cloudbeds

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SHR and Cloudbeds Partner to Transform Hospitality Management

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2 years ago

Cloudbeds Unveils Annual State Of Independent Lodging Report

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Cloudbeds Announces Strategic Partnership With Amadeus iHotelier®

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Cloudbeds Partners with Hopper for Direct Channel Connection

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2 years ago

The One Hostel uses the Cloudbeds API to seamlessly boost revenue and the guest experience

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2 years ago

Cloudbeds’ reliability and ease-of-use help drive growth for this group of hostels

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2 years ago

Up Hoteles expands its portfolio and redefines midscale hotel management with Cloudbeds

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2 years ago

Cloudbeds Strengthens Position as a Market Leader, Adding 5,500 New Properties in 2023

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2 years ago

Cloudbeds helps Hotel McCoy streamline payments and better manage revenue

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2 years ago

Urbana Sathorn reduces reliance on OTAs and increases direct bookings by 40%

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2 years ago

South Wind Motel revives the mid-century motel experience backed by modern technology

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2 years ago

Pousada da Praia de Caraíva resolved overbookings and reached 90% occupancy with Cloudbeds

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2 years ago

The luxury Brannan Cottage Inn bounced back to 90% occupancy with Cloudbeds

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2 years ago

Within 2 months, this hotel group saved 60% on software costs and increased direct bookings by 12%

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2 years ago

Cloudbeds Doubles Down on Commitment to the Mexican Hospitality Industry with New Partnerships and Product Innovation

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2 years ago

Bogentrakt Hostel Maximizes revenue with Cloudbeds' Split Inventory feature

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2 years ago

The Casetta group drives higher revenue, reviews, and guest experience with Whistle for Cloudbeds

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2 years ago

Alma Maya Resort uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle

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2 years ago

Yugo optimizes pricing and group occupancy with Cloudbeds

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2 years ago

Roadside Hospitality expands its portfolio with the help of Cloudbeds

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2 years ago

With smarter pricing, Picton Harbour Inn increased both occupancy and revenue

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2 years ago

Two Oxford hotels increase direct booking rates by over 25% with Cloudbeds

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2 years ago

Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds

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2 years ago

The ZERO Hotels delivers an unparalleled lodging experience powered by Cloudbeds

Cloudbeds

2 years ago

Himmapana Villas eliminates overbookings and grows direct bookings with Cloudbeds

Cloudbeds

2 years ago

Cloudbeds Expands Proprietary Payment Solution to More Than 36 Countries

Cloudbeds

2 years ago

Cloudbeds Announces Partnership With Vrbo

Cloudbeds

3 years ago

Cloudbeds Announces Integrations with Leading Point of Sales (POS) Solutions to Expand Cloudbeds Marketplace

Cloudbeds

3 years ago

Cloudbeds Launches Inaugural State of Independent Lodging Report

Cloudbeds

3 years ago

Cloudbeds Partners with Leading Revenue Management Systems

Cloudbeds

3 years ago

Cloudbeds Shares Industry Trends and Predictions in 2023 Hotel Tech Report Buying Guide for Property Management Systems

Cloudbeds

3 years ago

Flor Parks increases direct bookings and drives more reviews with Cloudbeds.

Cloudbeds

3 years ago

Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds

Cloudbeds

3 years ago

How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model

Cloudbeds

3 years ago

Cloudbeds Amplify, New Digital Marketing Solution, Launches Worldwide to Help Lodging Businesses Win More Bookings

Cloudbeds

3 years ago

Cloudbeds Reveals Top 10 Revenue-Generating Distribution Channels for Lodging Businesses in the United States

Cloudbeds

3 years ago

Introducing Whistle for Cloudbeds: The New Guest Engagement Solution Powered by Cloudbeds

Cloudbeds

3 years ago

The Big Book of OTAs

Cloudbeds

3 years ago

Cloudbeds Publishes ‘Big Book of OTAs,’ Unveils Top Performing Distribution Channels and Strategic Guide to Driving Growth

Cloudbeds

3 years ago

Cloudbeds Acquires Whistle, Moves to Solve Friction in Guest Journey

Cloudbeds

4 years ago

Introducing Cloudbeds Amplify: The Intelligent Digital Marketing Solution Driving More Direct Bookings for Independent Hoteliers

Cloudbeds

4 years ago

Cloudbeds Earns Spot on Forbes' List of America's Best Startup Employers for Second Consecutive Year

Cloudbeds

4 years ago

Cloudbeds Releases New Guide For Future-Proofing Every Type of Lodging Business

Cloudbeds

4 years ago

Cloudbeds and Hero Travel Partner to Distribute Unique Independent Properties Through Australia’s Fastest-Growing Youth Adventure Channel

Cloudbeds

4 years ago

Hotel Payment Software Selfbook Valued at $300m after Series A Extension

Cloudbeds

4 years ago

Cloudbeds Raises $150M In Funding to Support Rapid Company Growth

Cloudbeds

5 years ago

Cloudbeds Grows in Europe Focusing on the Spanish Market as it Contributes to Hotel Industry Relaunch

Cloudbeds

6 years ago

Cloudbeds’ Global Sentiment Survey of Independent Hoteliers Reveals That Caution Remains but 64% Expect Doors to be Open by August

Cloudbeds

6 years ago

Hotel Tech Company Launches Covid-19 Support Platform

Cloudbeds

6 years ago

Cloudbeds raises $82M in growth capital to drive the future of hospitality technology

More About Cloudbeds

Cloudbeds is a cloud-based hospitality management software that helps hoteliers and independent property owners streamline their operations and maximize revenue. It offers a range of functionality, including a property management system (PMS), channel manager, booking engine, revenue management, and online booking capabilities.

Cloudbeds' PMS enables front desk staff to manage reservations, check-ins, and occupancy in real-time, while the channel manager integrates with popular online travel agencies (OTAs) like Booking.com, Expedia, and Airbnb to ensure that rates and availability are always up-to-date across all channels. The booking engine allows for commission-free direct bookings, while the revenue management tool helps optimize pricing to increase profitability.

Cloudbeds also offers integrations with other hospitality software and services, such as Stripe for payment processing, Siteminder for channel management, and various messaging and email marketing platforms to enhance the guest experience. The software's user-friendly interface and customizable templates make it easy to set up workflows, invoicing, and other back-office tasks.

The company also provides customer support through a dedicated support team, knowledge base, and Cloudbeds University, which offers training and resources for users to maximize the software's functionality. Cloudbeds reviews indicate that users appreciate the ease of use, overall functionality, and helpful support team.

Cloudbeds' hotel management system is suitable for a range of properties, including hotels, hostels, and vacation rentals. Its automation capabilities help reduce overbooking, while the guest communication tools help improve the guest experience. With its real-time functionality and integrations with popular OTAs, Cloudbeds is an effective solution for any property looking to streamline their operations and increase revenue.

Cloudbeds Integrations

Company	Functionality
SiteMinder 93% recommended by 2768 hotels	Channel Managers
Canary Technologies 96% recommended by 2571 hotels	Cyber Security & Fraud Prevention +2 more
Actabl 92% recommended by 1786 hotels	Hotel Maintenance Software +4 more
Lighthouse 95% recommended by 1456 hotels	Rate Shopping +3 more
Asksuite 98% recommended by 783 hotels	Hotel Chatbots
RoomPriceGenie 96% recommended by 683 hotels	Revenue Management Systems
M3 89% recommended by 610 hotels	Hotel Accounting Software
Duve 94% recommended by 599 hotels	Upselling Software +3 more
IDeaS 92% recommended by 594 hotels	Revenue Management Systems
RateGain 94% recommended by 577 hotels	Hotel Metasearch Management Software

Browse all integrations (167)

Support

Verified Support

Cloudbeds has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification Help Center Product Updates

2026

Learn more about the GCSC Certification

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Cloudbeds HMS

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What you'll get

What is Cloudbeds?

Multi-currency

Gift Vouchers

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

Native Email Marketing

Group Booking Engine

Website Development

Booking Engine

Channel Manager

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Multi-lingual

Multi-currency

Centralized user & role management

Native Email Marketing

Guest Feedback Management

Gift Vouchers

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

Guest Feedback Management

Housekeeping module

Property Management System

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Guest Feedback Management

Gift Vouchers

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

Housekeeping module

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Multi-currency

Gift Vouchers

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

Rate Shopping Module

Property Management System

RevPaR & ADR Reports

Gift Vouchers

Channel Manager