Cloudbeds HMS

Ranked 1 (out of 54) in Hotel Management Software

Hotel Management Software

One System. One Login. Always in Sync.

Ratings Snapshot

Certificate of Excellence
Read 830 reviews
91%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 54 in Hotel Management Software

Ease of Use
4.6/5
ROI
4.4/5
Implementation
4.4/5
Customer Support
4.5/5
Verified Customer Support

Cloudbeds has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Boutiques 158 verified reviews
    90%
  • Bed & Breakfast & Inns 158 verified reviews
    93%
  • Hostels 142 verified reviews
    92%
  • Resorts 78 verified reviews
    89%
  • Vacation Rentals & Villas 69 verified reviews
    89%
  • Luxury Hotels 45 verified reviews
    90%
  • Motels 39 verified reviews
    85%
  • Extended Stay & Serviced Apartments 28 verified reviews
    86%
  • Limited Service & Budget Hotels 21 verified reviews
    93%
  • City Center Hotels 8 verified reviews
    96%
  • Branded Hotels 8 verified reviews
    96%
  • Airport/Conference Hotels 1 verified reviews
    80%

Cloudbeds HMS Overview

Cloudbeds HMS Overview

Cloudbeds is an easy-to-use hotel management suite that offers hoteliers and hosts a centralized solution to help run their property simply and effectively. With Cloudbeds, you have one login, one system that is always in sync. Our suite includes a PMS, Booking Engine, Channel Manager and Marketplace with 300+ connections, Revenue Management Tool, and Payments. Trusted by thousands of hosts in ov...

About Cloudbeds View website

Founded in 2012 | Headquarters in San Diego United States | 553 employees

Cloudbeds is the fastest growing hospitality management software suite in the world, providing tools to manage properties of all types and sizes. Trusted by tho...

Product Modules
Cloudbeds Booking Engine Booking Engine
ADD-ON
More direct reservations. No commission fees.

Other Products by Cloudbeds

Integrates with

  • Marketplaces & Integrators
  • Business Intelligence
  • Channel Managers
Browse integrations (111 verified)

What customers love about Cloudbeds HMS

Like 91% recommend

Manager from Hostels in Chicago (United States)

I love that Cloudbeds is entirely vertically integrated so there's no need to get one company to handle the booking engine, one for the channel manager, one for PMS. Cloudbeds has it all.

Owner from Boutiques in Český Krumlov (Czechia)

The look is simple, but it can do everything. Drag and drop reservations from room to room. Edit pricing in seconds. Need client info for a checkout? It's in front of your eyes in seconds. There's no waiting for any...

Managing Partner from Boutiques in Mombasa (Kenya)

The dashboard in MyFrontDesk is very informative on what is happening for the day, right to the point. The drag and drop feature is a great feature to have, it allows you to click and get the guest reservation informa...

Hostel Manager from Vacation Rentals & Villas in Prague (Czechia)

constantly improving trying to become fully independent (in terms of having all necessary information and tools in one frontdesk very fast and great service intuitive use of the software

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Based on our common clients feedback they confirm that Cloudbeds is a great tool with a really good user experience: it looks simple but it allows the host to do a ton of stuffs. The dashboard gives you a ton of info, easy to setup and change prices in a few seconds. Always offering a high support s...

by Gianluca Cortese (Chekin) on December 10, 2021

See more answers (31)
Question:

What differentiates this product or service from the competition?

Answer:

It's one of the most dynamics in the market for sure. Always looking to improve current features and release new ones. One of the best advantages compared to other solutions is for sure that Cloudbeds is entirely vertically integrated: no need to get a software to handle the booking engine, another ...

by Gianluca Cortese (Chekin) on December 10, 2021

See more answers (31)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for a fully integrated solution Cloudbeds is a great option! You can have a booking engine, a channel manager and a PMS all in one tool, it will make your life way easier. Also, make sure you will always receive all the attention needed from its support team.

by Gianluca Cortese (Chekin) on December 10, 2021

See more answers (31)
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+ 29 recommend
Recommended by Show More (27)

Features

Other

17/20 features

Want to go behind the scenes and see how Cloudbeds HMS works?

Clients & references

References & testimonials

Testimonial avatar
Cloudbeds has provided me great tools to run my operation more effectively and save me a lot of time. It allows me to have more time and resources to focus on my guest's experience
Chris Do Owner at the Grande Collection Hotel & Spa
Testimonial avatar
Functional, practical and responsive. Cloudbeds has streamlined front of house procedures and continues to provide transparent rate management behind the scenes – we love it!
Peter Magiros Owner at the The Baxley Bondi

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Brazil
  • Mexico
  • Canada
  • Australia
  • Colombia
  • Thailand
  • India
  • Philippines

830 Verified Cloudbeds Reviews

Likelihood to Recommend
Filter by property type
Filter by geography

June 17, 2022

Cloudbeds HMS Review: Awesome

Manager from Other in Rock Valley (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I like that it is so easy to work with, in the system. Also I like that I can get it on my phone and at home.

What do you dislike or think could be improved?

Just would like to talk someone occasionally when needed on the spur of the moment when something is not working and the customer is waiting.

Customer Support
4.5
Ease of Use
5
Value for money
4.5
Implementation
n/a
arrow review On Dec 17, 2020 Anas A. from Cloudbeds replied:
 Thank you very much for your feedback!

It helps to analyze our customer's needs to set the goal for... 

June 06, 2022

Cloudbeds HMS Review: Is a great software, very easy to explain for new employees and really makes it easy work with OTA's

Front Office Agent from Other in San Jose (United States of America)

Recommend 10/10
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What do you like most?

I really like the guest registration process that includes personalized information display and even a picture if you want it. We can manage our OTA channels from the dashboard and even send reservation ...

What do you dislike or think could be improved?

For now I can't said something that I don't like it, even I like the way the give to you support when they implement the system plus give advice how to do or make it work better for your property. I read ...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jun 21, 2022 Anas A. from Cloudbeds replied:
 Thank you for leaving us such an amazing review. We are pleased to hear that the Cloudbeds system al... 

June 06, 2022

Cloudbeds HMS Review: The best software for hotels

Frontdesk from Other in Tepoztlán (Mexico)

Recommend 10/10
Full blue star
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What do you like most?

Incredible program that helps to organize reservations, avoids errors or overbooking. It definitely allows the user to perform all the necessary tasks so that their reservations are assigned correctly.The...

What do you dislike or think could be improved?

Could only be improved by adding the tips charge function in the rooms directly from the software, Poster. Also allow the assignment of rooms with different names to be able to send them to different conf...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jun 21, 2022 Anas A. from Cloudbeds replied:
 Thank you for taking the time to leave us an amazing review. We are pleased to hear that the Cloudbe... 

May 27, 2022

Cloudbeds HMS Review: Great tools for a mid size resort

Manager from Resorts in (Indonesia)

Recommend 10/10
Full blue star
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What do you like most?

- Integration of channel manager, rates, availability and invoicing. Very easy to use.The system is very intuitive and easy to adapt to needs. Possibility to integrate to the facebook page or website for ...

What do you dislike or think could be improved?

The main thing I would like to see, is being able to make invoices from house accounts. Having outside guests for dinner, Spa or Diving (in our case), it would be a great bonus if we could create invoices...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 27, 2022

Cloudbeds HMS Review: Cloudbeds is the best software to manage a hotel, elevate every aspect of my property!

Revenue Manager from Other in Tepoztlán (Mexico)

Recommend 10/10
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What do you like most?

Channel Manager, PMS & Hotel Management in ONE with the best value/cost in the market. Assignments, distribution and optimize the reservations is very easy, reporting the data to take important decisions....

What do you dislike or think could be improved?

I would like that in the calendar part there was a way to have a header on each day to highlight holidays or something important on a certain day. I love Cloudbeds University because It helps me train new...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

May 26, 2022

Cloudbeds HMS Review: Best one so far

Owner from Hostels in Tambon Pak Nam (Thailand)

Recommend 10/10
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What do you like most?

1) Ease of use 2)support 3)Help for payment relief during Covid 4) Always keep pace with new technology. 4) Always improve the system.

What do you dislike or think could be improved?

1) Bulk edit in housekeeping section. 2) Excursion ticket issuing integration. 3)In house online check in function. 4) In House Guest communication.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Monthly subscription (/room/month)
More than $10/room/month

Recent News & Content

Recent press releases

Resources & reports

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Cloudbeds doesn’t have any free e-books or reports available

Popular Cloudbeds HMS Integrations

View all (111 Cloudbeds Integrations)