Cloudbeds HMS

4.5 (918 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Abby, Wanny, Valerie + 58 more experts recommend Cloudbeds

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Cloudbeds HMS

4.5 (918 REVIEWS)

Ranked 1 (out of 62) in Hotel Management Software

2023 Winner Hotel Software

Hoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Powerful. Intuitive. Unified. One platform to run your property.

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Ratings Summary

4.5
Very Good
918 reviews
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Cloudbeds HMS is the #2 most trending product in the Hotel Management Software category (out of 62) and the #77 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Cloudbeds has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Cloudbeds HMS
Founded in 2012 | Headquarters in San Diego (United States) | 553 employees
Cloudbeds is an easy-to-use hotel management suite that offers hoteliers and hosts a centralized solution to help run their property simply and effectively. With Cloudbeds, you have one login, one system that is always in sync. Our suite includes a PMS, Booking Engine, Channel Manager and Marketplace with 300+ connections, Revenue Management Tool, and Payments. Trusted by thousands of hosts in over 155 countries, our solution helps our clients achieve more reservations and happier guests.

Capabilities

Reservations & distribution

Real time insights

Mobile check-in & messaging

Process automation

Real time channel management

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Cloudbeds Average Cloudbeds

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4

Success Stories

10

References

10

Featured Customers

Popularity by Segment

Size

334 | Small (10-24 room)

301 | X-Small (1-9 room)

214 | Medium (25-74 room)

56 | Large (75-199 room)

10 | X-Large (200+ room)

Type

278 | Bed & Breakfast & Inns

259 | Boutiques

250 | Hostels

152 | Resorts

116 | Vacation Rentals & Villas

74 | Luxury Hotels

54 | Motels

41 | Extended Stay & Serviced Apartments

36 | Limited Service & Budget Hotels

34 | City Center Hotels

21 | RV Parks & Campgrounds

13 | Branded Hotels

4 | Airport/Conference Hotels

Region

436 | North America

253 | South America

203 | Asia Pacific

183 | Europe

45 | Oceania

20 | Central America

15 | Africa

11 | Middle East

Category

918 | Hotel Management Software

905 | Channel Managers

830 | Property Management Systems

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919

Reviews

43

Expert Recommendations

Hotelier Rating

Excellent
872
Very Good
157
Average
82
Poor
28
Terrible
32

By Product

  • Hotel Management Software
    Hotel Management Software
  • Channel Managers
    Channel Managers
  • Property Management Systems
    Property Management Systems

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Oceania
    Oceania
  • Middle East
    Middle East
  • South America
    South America
  • Central America
    Central America
  • Africa
    Africa
10

Takes YOUR Business to the Next Level!!

Founder/Owner/Operator from 5 to 9 room Hostel in Hampton (United States of America)

Verified
13 days ago
*Streamlines Bookings and Property Management *Saves Time and Money *Channel Management Organization *Reduces Number of Office Staff Needed *Adds Professional Touch to Business *Improves Customer's Overall Experience
Anas from Cloudbeds replied
Thank you for the amazing review! We are happy that you are satisfied with Cloudbeds. We are delighted to hear how Cloudbeds has brought a positive impact to your business. In the meantime, we will pass on your suggestions to our team and we will take a look further. Rest assured that we will take action whenever it brings a positive impact to our customers globally. Please let our team know at [email protected] if we can provide you with anything else.
9

A delightful discover

Owner from 10 to 24 room Resort in Daanbantayan (Philippines)

Verified
13 days ago
I've been reached out from Cloudbed team and asked to try out the software, well I couldn't have done it better. Im very happy with the team, with the coach as well with the software. Since the day I joined Cloudbeds. I've been followed by my on boar coach which I have to say, is really on the spot in assisting and problem solving, as well...
Anas from Cloudbeds replied
Thank you very much for such a nice review! We highly appreciate your feedback on what a discovery Cloubdeds is for you. Please, reach to [email protected] on the folio part. There is no way to print the folio in the system if there is no guest in the reservation. Thanks and have a nice day!
10

Doing more than I ever could

Owner from 10 to 24 room Bed & Breakfast & Inn in Boca Chica (Dominican Republic)

Verified
20 days ago
Managing a hotel in periods of full occupancy from a different continent and using more than 1 OTA is now possible and actually easy.. Reservations are coming in by them self and Cloudbeds deliver the information require at the front desk without me having to verify a thing.
Anas from Cloudbeds replied
Thank you for your trust and support in Cloudbeds and for writing us such a nice and detailed review; we truly appreciate your comments and feedback and are glad to hear how you are benefitting from the main features. You are always welcome to send any suggestions, improvement ideas, or inquiries via [email protected] with an email; feel free to reach out at any time.
10

Easy - Fast - Just Good!

Owner from 1 to 4 room Bed & Breakfast & Inn in Honda (Colombia)

Verified
21 days ago
A platform that is completely integrated, from my PMS I can make all changes that I need and this will be reflected on my Booking Engine and my Online Distribution OTAs. An easy click updates my system so I don't waste time. Super recommended for small hotels that want to have a good solution online.
Anas from Cloudbeds replied
Thank you very much for giving us such an amazing review; we highly appreciate your comments about our system and how much you enjoy using Cloudbeds. We are always working hard to bring the latest features and integrations and together with your feedback and support it makes our journey successful.
8

Easy to use software

Director of Operations from 10 to 24 room Bed & Breakfast & Inn in Cobb (United States of America)

Verified
24 days ago
The software was easy to use for managing our small business motel bookings. Easy to transition from our old software and train our employees to use the new software. We have reviewed many companies that utilized software built for hotels, however most of the software directly benefited a large company. Cloudbeds was a great choice for a...
Anas from Cloudbeds replied
Thank you for the kind words! We are delighted to receive such positive reviews. We want to take this moment to also express how we highly value our partnership. We are happy to hear how Cloudbeds brought a positive impact to your business. We also would like to thank you for the feedback you have given us and please rest assured that we will take these points into serious consideration. If you need any other assistance, any other suggestions please let our team know at [email protected].
8

Time saving convenient platform.

Owner from Bed & Breakfast & Inn in Ingram (United States of America)

Verified
24 days ago
I love how this integrates all my different OTAs into one calendar. Saves me time having to make sure I haven't overbooked my cottages.
Anas from Cloudbeds replied
Thank you very much for your feedback! We do highly appreciate all the comments regarding the benefits you get from Cloudbeds and ideas shared with us for future improvements. Do not hesitate to share all your recommendations, following the guide below: https://myfrontdesk.cloudbeds.com/hc/en-us/articles/223210587-How-to-vote-for-or-submit-your-idea-in-myfrontdesk- By the way, we already have chatbot helping you to find replies, and there is an idea for you to vote for regarding phone support. https://ideas.cloudbeds.com/ideas/CLA-I-251 Enjoy your day!
10

The best option for independent hotels!

Manager from 10 to 24 room Bed & Breakfast & Inn in San Pedro Tlaquepaque (Mexico)

Verified
25 days ago
Cloudbeds is really a useful and effective tool for managing reservations, guests, accounts, and channel management. The system is very visual, it does not leave room for error, it saves the receptionists a lot of time and I am the one who feeds and supervises it. Never had a problem, never "dropped" the page. The booking engine is the best...
Anas from Cloudbeds replied
Thank you very much for your kind feedback and for giving us such an amazing review. We truly appreciate your comments about the system and are glad to hear that you are benefitting from the main features. In reference to your suggestion, this would be a great feature to have. You are always welcome to send suggestions and improvement ideas including the details via [email protected] and our team will be happy to get back to you.
10

Easy management

Owner from 10 to 24 room in (Brazil)

Verified
25 days ago
I like the system because it`s easy to operate on it. And everytime I need assistance I can get it without complications
8

4 months in

Owner from 50-74 room Hostel in Highgate Hill (Australia)

Verified
25 days ago
We changed over 4 months ago and so far so good. This is a big improvement from our previous PMS - We are able to manage and customise many areas and guest interactions. There is also a good number of add on / intergrated programs to expand on. Our property is a backpackers hostel so there are some features we dont make use of, it h...
Anas from Cloudbeds replied
Thank you for the kind words. We are delighted to hear how much Cloudbeds is an improvement compared to your previous PMS. We are happy to hear also how our colleagues in support are able to assist you in a timely manner. We also would like you to know that we are listening closely to your feedback and suggestions. So, please rest assured that we will take this into consideration and will take further action. Please send a message to our team at [email protected] if you need any further assistance.
10

The Perfect Fit

Manager/Owner from 10 to 24 room Bed & Breakfast & Inn in Philipsburg (Saint Martin (French part))

Verified
25 days ago
As a small property, we have a small team and need to multitask constantly. As such having a system that responds quickly and efficiently is critical for our operations. Cloudbeds does just that. It is reliable and works excellent. The highlights of the system that I personally like are as follows: - The software is easy to use and the tea...
Anas from Cloudbeds replied
Hello, I hope you have a nice day! Thank you very much for your nice review! Your feedback is highly appreciated, it is a nice motivation for our team to keep impressing you with amazing customer service and advanced functionality of the software. I am so happy to hear that Cloudbeds is a perfect fit for you :) More reservations and happier guests! Take care!
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Newsfeed

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Cloudbeds

2 months ago

Cloudbeds Announces Partnership With Vrbo

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Cloudbeds

5 months ago

Cloudbeds Announces Integrations with Leading Point of Sales (POS) Solutions to Expand Cloudbeds Marketplace

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Cloudbeds

6 months ago

Cloudbeds Launches Inaugural State of Independent Lodging Report

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Cloudbeds

7 months ago

Cloudbeds Partners with Leading Revenue Management Systems

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Cloudbeds

10 months ago

Cloudbeds Shares Industry Trends and Predictions in 2023 Hotel Tech Report Buying Guide for Property Management Systems

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Cloudbeds

10 months ago

Flor Parks increases direct bookings and drives more reviews with Cloudbeds.

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Cloudbeds

10 months ago

Hotel Las Cortes de Cádiz Automated It's Operations and Doubled It's Direct Bookings with Cloudbeds

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Cloudbeds

10 months ago

Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds

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Cloudbeds

10 months ago

How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model

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Cloudbeds

11 months ago

Cloudbeds Amplify, New Digital Marketing Solution, Launches Worldwide to Help Lodging Businesses Win More Bookings

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Cloudbeds

11 months ago

Cloudbeds Reveals Top 10 Revenue-Generating Distribution Channels for Lodging Businesses in the United States

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Cloudbeds

1 year ago

Introducing Whistle for Cloudbeds: The New Guest Engagement Solution Powered by Cloudbeds

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Cloudbeds

1 year ago

The Big Book of OTAs

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Cloudbeds

1 year ago

Cloudbeds Publishes ‘Big Book of OTAs,’ Unveils Top Performing Distribution Channels and Strategic Guide to Driving Growth

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Cloudbeds

1 year ago

Cloudbeds Acquires Whistle, Moves to Solve Friction in Guest Journey

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Cloudbeds

1 year ago

Introducing Cloudbeds Amplify: The Intelligent Digital Marketing Solution Driving More Direct Bookings for Independent Hoteliers

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Cloudbeds

1 year ago

Cloudbeds Earns Spot on Forbes' List of America's Best Startup Employers for Second Consecutive Year

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Cloudbeds

1 year ago

Cloudbeds Releases New Guide For Future-Proofing Every Type of Lodging Business

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Cloudbeds

1 year ago

Cloudbeds and Hero Travel Partner to Distribute Unique Independent Properties Through Australia’s Fastest-Growing Youth Adventure Channel

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Cloudbeds

1 year ago

Hotel Payment Software Selfbook Valued at $300m after Series A Extension

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Cloudbeds

1 year ago

Cloudbeds Raises $150M In Funding to Support Rapid Company Growth

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Cloudbeds

2 years ago

Cloudbeds Grows in Europe Focusing on the Spanish Market as it Contributes to Hotel Industry Relaunch

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Cloudbeds

3 years ago

Cloudbeds’ Global Sentiment Survey of Independent Hoteliers Reveals That Caution Remains but 64% Expect Doors to be Open by August

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Cloudbeds

3 years ago

Hotel Tech Company Launches Covid-19 Support Platform

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Cloudbeds

3 years ago

Cloudbeds raises $82M in growth capital to drive the future of hospitality technology

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More About Cloudbeds

Cloudbeds is a cloud-based hospitality management software that helps hoteliers and independent property owners streamline their operations and maximize revenue. It offers a range of functionality, including a property management system (PMS), channel manager, booking engine, revenue management, and online booking capabilities. Cloudbeds' PMS enables front desk staff to manage reservations, check-ins, and occupancy in real-time, while the channel manager integrates with popular online travel agencies (OTAs) like Booking.com, Expedia, and Airbnb to ensure that rates and availability are always up-to-date across all channels. The booking engine allows for commission-free direct bookings, while the revenue management tool helps optimize pricing to increase profitability. Cloudbeds also offers integrations with other hospitality software and services, such as Stripe for payment processing, Siteminder for channel management, and various messaging and email marketing platforms to enhance the guest experience. The software's user-friendly interface and customizable templates make it easy to set up workflows, invoicing, and other back-office tasks. The company also provides customer support through a dedicated support team, knowledge base, and Cloudbeds University, which offers training and resources for users to maximize the software's functionality. Cloudbeds reviews indicate that users appreciate the ease of use, overall functionality, and helpful support team. Cloudbeds' hotel management system is suitable for a range of properties, including hotels, hostels, and vacation rentals. Its automation capabilities help reduce overbooking, while the guest communication tools help improve the guest experience. With its real-time functionality and integrations with popular OTAs, Cloudbeds is an effective solution for any property looking to streamline their operations and increase revenue.

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Support

Verified Support

Cloudbeds has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Help Center

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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

91%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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