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Review of Ariane Systems

10
A lifesaver!
Director from 25-49 room Airport/Conference Hotels in Chandler (Canada)
Verified
6 years ago
Products Reviewed
Contactless Check-in
What do you like most?
We initially installed our automated kiosk to help cope with staffing issues. We never imagined that this system would become such a huge contribution to our success during Covid. We are thrilled to have a state-of-the-art system that helps prevent long line-ups, allow zero-contact reservation and check-in, all while helping reduce labour cost.
What do you dislike or think could be improved?
Despite the fact that the technology is extremely user-friendly, certain adaptations must be carried out to cater to the hotel’s location (language, visual lay-out, procedures...). It is important to keep open lines of communication with all partners so that innovation and improvement continues to take place.
5.0
Excellent
Ease of Use
4.5/5
Customer Support
4.0/5
ROI
4.5/5
Implementation
N/A

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