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Review of Guestway

10
All-in-one digital operations that keep improving — with more integrations to come
Hotel General Manager from 200 to 499 room City Center Hotels in Berlin (Germany)
Verified
3 days ago
Products Reviewed
Guest Messaging Software
What do you like most?
What I like most about Guestway is that it brings so many parts of our digital hotel operations into one place and significantly reduces manual work for our team. We manage fully digital properties without a traditional front desk, so having guest communication, online check-in, the guest app, automations, upsells and access management connected in one platform is extremely valuable for us. I also really appreciate how fast Guestway develops. Since we started working with them, they have continuously added new features and improved existing ones based on real operational feedback. The team is very responsive, easy to reach and genuinely listens to what hotels actually need. It really feels like we are growing and developing the product together.
What do you dislike or think could be improved?
I would love to see even more integrations with other hotel systems and further development of Autopilot. The product is already evolving very quickly, and the team is extremely responsive to feedback, so I am confident these areas will continue improving.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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