Guestway Unified Inbox

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.

Communicate with guests regardless of their native language with live translations as you message.

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Automate workflows that are triggered throughout the guest stay.

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.

Post charges from guest purchases directly to the guest’s folio.

Communicate personalized room upgrade opportunities during the pre-arrival phase.

Send automated messages to communicate personalized upselling campaigns.

Automatically send service requests/work orders.

Easily set recurring tasks from daily, weekly, monthly, and quarterly.

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.