Guestway Unified Inbox

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Guestway Unified Inbox

Unranked in Guest Messaging Software

AI-powered unified guest messaging that centralizes every conversation into one intelligent hospitality workspace.

Not yet recommended by any hotels

Guestway has 0 reviews from United States so we’re unable to verify that they operate in your local market.

Features

Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Surveys & Feedback

4/5 features

Messaging Guest Surveys
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Pre-Stay

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Q2 '26 Guest Messaging Software Survey Insights

Last updated: Q2 2026

Is Guestway a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#1 of 22

Mid-sized

96% (1,056)

Canary Technologies

Canary Technologies is a top Guest Messaging Software pick among mid-sized hotels on HotelTechReport because hoteliers point to AI replies that answer routine questions fast, freeing the desk for in-person guests and cutting back on repeat calls.

#1 of 17

Small

93% (162)

Duve

Duve is a top Guest Messaging Software pick among small properties on HotelTechReport for guests choosing their own channel, with WhatsApp or SMS and one place for replies, FAQs, and local info.

#1 of 15

Large

96% (225)

Canary Technologies

Canary Technologies is a top Guest Messaging Software pick among large hotels on HotelTechReport for broadcast messages and scheduled pre-arrival notes that keep guests updated and cut back on front desk calls. Hoteliers also like sending photos and upsells in the same message.

Mid-sized

96% (1,056)

#1 of 22

Canary Technologies

Small

93% (162)

#1 of 17

Duve

Duve is a top Guest Messaging Software pick among small properties on HotelTechReport for guests choosing their own channel, with WhatsApp or SMS and one place for replies, FAQs, and local info.

Large

96% (225)

#1 of 15

Canary Technologies

Rank

Hotel type

Popular alternatives

#1 of 24

Boutique Hotels

96% (671)

Canary Technologies

Canary Technologies is a top Guest Messaging Software pick among boutique properties on HotelTechReport, with reviewers single out pre-arrival texting that lets small teams answer requests before guests reach the desk. That cuts phone calls and keeps in-house follow-up moving in one place.

#1 of 24

Luxury Hotels

96% (490)

Canary Technologies

Canary Technologies is a top Guest Messaging Software pick among Luxury on HotelTechReport, with hoteliers pointing to pre-arrival messaging that cuts call volume and lets staff answer requests before guests reach the desk. The same workflow keeps updates moving during the stay, especially for busy front offices.

#1 of 23

Bed & Breakfast & Inns

96% (696)

Canary Technologies

Canary Technologies is a top Guest Messaging Software pick among Bed-N-Breakfast on HotelTechReport, with hoteliers liking that guests can text from SMS or WhatsApp without downloading an app, which cuts front desk congestion.

Boutique Hotels

96% (671)

#1 of 24

Canary Technologies

Luxury Hotels

96% (490)

#1 of 24

Canary Technologies

Bed & Breakfast & Inns

96% (696)

#1 of 23

Canary Technologies

Rank

Region

Popular alternatives

#1 of 18

North America

96% (1,330)

Canary Technologies

Canary Technologies is a top Guest Messaging Software pick among North American hotels on HotelTechReport, because reviewers single out its broadcast messages for town events and outage alerts that reach in-house and arriving guests fast.

#1 of 11

Europe

93% (260)

Duve

Duve is a top Guest Messaging Software pick among European hoteliers on HotelTechReport because reviewers keep pointing to its multilingual communication hub and auto-translate, which lets staff answer guests in their own language without juggling channels.

#1 of 6

Middle East

99% (274)

Duve

Duve is a top Guest Messaging Software pick among Middle East on HotelTechReport, with hoteliers pointing to WhatsApp, SMS, and email in one communication hub that keeps pre-arrival questions, in-stay requests, and service updates in one place.

North America

96% (1,330)

#1 of 18

Canary Technologies

Europe

93% (260)

#1 of 11

Duve

Middle East

99% (274)

#1 of 6

Duve

Full 2026 Guest Messaging Software Survey Findings

Guestway - Q2 '26 Guest Messaging Software Survey Insights

By hotel size

Guestway is not yet ranked for Mid-sized in Guest Messaging Software Popular alternatives: Canary Technologies, Duve, SiteMinder and 19 others

Guestway is not yet ranked for Small in Guest Messaging Software Popular alternatives: Duve, Canary Technologies, Smart Host GmbH and 14 others

Guestway is not yet ranked for Large in Guest Messaging Software Popular alternatives: Canary Technologies, Duve, HiJiffy and 12 others

By hotel type

Guestway is not yet ranked for Boutique Hotels in Guest Messaging Software Popular alternatives: Canary Technologies, Duve, SiteMinder and 21 others

Guestway is not yet ranked for Luxury Hotels in Guest Messaging Software Popular alternatives: Canary Technologies, Duve, Bookboost and 21 others

Guestway is not yet ranked for Bed & Breakfast & Inns in Guest Messaging Software Popular alternatives: Canary Technologies, Duve, Bookboost and 20 others

By region

Guestway is not yet ranked for North America in Guest Messaging Software Popular alternatives: Canary Technologies, Akia, Duve and 15 others

Guestway is not yet ranked for Europe in Guest Messaging Software Popular alternatives: Duve, Smart Host GmbH, Bookboost and 8 others

Guestway is not yet ranked for Middle East in Guest Messaging Software Popular alternatives: Duve, alliants, Canary Technologies and 3 others

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Top Picks

Pricing

Reviews

4.8 avg

Guestway Reviews Summary

Not yet recommended

0 reviews

Ease of Use

N/A

Customer Support

N/A

ROI

N/A

Implementation

N/A

Hotel Guest Apps Ranked #80 out of 94

Guestway Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Compare Guestway to Top Alternatives

Compare

Canary Technologies

Guest Messaging Software

4.8 (1471 REVIEWS)

Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform

Compare

Duve

Guest Messaging Software

4.8 (675 REVIEWS)

An AI-based omni channel communication center

Compare

Bookboost

Guest Messaging Software

4.8 (192 REVIEWS)

One single inbox to manage all your messages from guests.

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Guestway Integrations

Company	Functionality
This integration hasn’t been verified by Mews yet. Mews 92% recommended by 776 hotels	Property Management Systems
This integration hasn’t been verified by apaleo GmbH yet. apaleo GmbH 97% recommended by 29 hotels	Property Management Systems
This integration hasn’t been verified by Oracle Hospitality yet. Oracle Hospitality 92% recommended by 615 hotels	Property Management Systems
This integration hasn’t been verified by Hostaway yet. Hostaway 95% recommended by 82 hotels	Vacation Rental Software
This integration hasn’t been verified by SALTO Systems yet. SALTO Systems 32% recommended by 6 hotels	Hotel Keyless Entry Systems
This integration hasn’t been verified by KeyNest yet. KeyNest 100% recommended by 1 hotels	Guest Room Management System
This integration hasn’t been verified by Guesty yet. Guesty 0% recommended by 0 hotels	Vacation Rental Software
This integration hasn’t been verified by Twilio yet. Twilio 0% recommended by 0 hotels	Guest Messaging Software
This integration hasn’t been verified by Nuki yet. Nuki 0% recommended by 0 hotels

Support

Unverified

Guestway has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates

2026

Learn more about the GCSC Certification

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HT Score

0/100

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Guestway Unified Inbox

What is Guestway?

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling