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Review of Mews

10
Modern, user-friendly hotel operations — but technical fixes can lag
Directeur from 25-49 room Hostels in Valkenburg (Netherlands)
Verified
4 days ago
Products Reviewed
Property Management Systems
What do you like most?
What we value most about Mews is that it is a modern and user-friendly system that consolidates many processes within our hotel. The system continues to develop and new functionalities are regularly added. Additionally, we appreciate the collaboration and personal contact with our Customer Success Manager. When questions arise or issues occur, there is thoughtful consideration and a search for a suitable solution. That personal contact is very important to us as a hotel.
What do you dislike or think could be improved?
An important area for improvement is the speed and clarity with which technical and financial problems are resolved. For example, with invoicing, payments, or hardware issues, it can sometimes take longer to find a definitive solution. More transparency about progress and faster handling would make the user experience of Mews even better for us.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
3.0/5
ROI
4.0/5
Implementation
4.0/5

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