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Review of Benbria

4
Issues with support.
Director of Guest Services from 200 to 499 room Branded Hotels in Coeur d'Alene (United States)
Verified
5 years ago
Products Reviewed
Guest Messaging Software
What do you like most?
Convenient way to reach your guests, and interact on a personalized level. Easy to build templates, and easy to navigate the software.
What do you dislike or think could be improved?
Support. Non reliable, and do not get back in a timely manner. Not available on the weekends. System seems to be lagging lately, and I cannot upload large amounts of data. (Contacts, we are not integrated).
2.0
Poor
Ease of Use
4.0/5
Customer Support
0.5/5
ROI
4.0/5
Implementation
3.0/5
Sandra H. from Benbria replied
Hello Sarah, Thank you for leaving a review of your experience with Loop. We're glad to hear that the platform makes it easy to interact with your guests on a personalized level. We're terribly sorry to hear that you have had issues with support. A member of our team will reach out to you directly to resolve the issues you are having. Please don't hesitate to contact us if you are having technical problems. Supporting our customers effectively is very important to us! Take care and Stay Safe!

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