Benbria Loop Inbox

Ranked 20 (out of 58) in Guest Messaging Software

Guest Messaging Software

Real-Time Experience Management for Location-Based Operations

Ratings Snapshot

Certificate of Excellence
Read 6 reviews
88%
Recommend
HTR Score icon
HT SCORE
71 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #20 out of 58 in Guest Messaging Software

Ease of Use
4.4/5
ROI
4.2/5
Implementation
4.3/5
Customer Support
4.1/5
Verified Customer Support

Benbria’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Luxury Hotels 3 verified reviews
    80%
  • Resorts 3 verified reviews
    77%
  • Branded Hotels 1 verified reviews
    100%
  • City Center Hotels 1 verified reviews
    100%
  • Limited Service & Budget Hotels 1 verified reviews
    100%
  • Hostels 1 verified reviews
    100%

Benbria Loop Inbox Overview

Benbria Loop Inbox Overview

The Loop Inbox® is used to communicate with customers on their preferred channel of choice by location in real time. Existing solutions do not meet the needs of multi-location businesses including routing and reporting by location and other attributes. The Loop Inbox supports traditional, digital and social channels including Email, SMS, Web, WhatsApp, Facebook, Instagram and Twitter. The inbox...

About Benbria View website

Founded in 2007 | Headquarters in Ottawa Canada | 23 employees

Benbria is a leader in real-time experience management for location-based operations, helping the world's most customer-centric brands deliver a superior experi...

Other Products by Benbria

1/3

Integrates with

  • Staff Collaboration Tools
  • Hotel Guest Apps
  • Digital Marketing Agencies
Browse integrations (11 verified)

What customers love about Benbria Loop Inbox

Like 88% recommend

Front Office Manager

Prior to the Pandemic, Loop was a key tool in helping us communicate with our guests about their needs while on the run to conferences or meetings. Post Pandemic it has become invaluable as many guests prefer communicati...

IT Project Manager

Loop is a very user-friendly Guest-Engagement Tool from both the standpoint of the Guest as well as the Manager. It provides a very easy-to-use, intuitive and reliable way for guests to communicate instantly with resort ...

Vice President of Operations

Excellent customer service with a dedicated and professional team who have worked in close collaboration with us over the past 6 months to develop a revised location structure within Loop, in addition to a fully function...

Director of Guest Services

Convenient way to reach your guests, and interact on a personalized level. Easy to build templates, and easy to navigate the software.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Benbria Loop proved to be a successful tool for guest communication and engagement in all the properties we collaborate. Their approach towards reaching and engaging guests is simple yet very effective. The product is also straightforward to integrate and work with, making them a great partner.

by Luka Berger (Flexkeeping) on December 08, 2021

See more answers (2)
Question:

What differentiates this product or service from the competition?

Answer:

The way they engage a hotel guest and the data they collect, analyze, and provide to hotels is excellent. The combination of high guest engagement and their analytics makes them stand out from the rest.

by Luka Berger (Flexkeeping) on December 08, 2021

See more answers (2)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The product itself is good and I would recommend hotels to try it out. It is important to check if it integrates with your PMS as well as your Housekeeping and Staff Collaboration software (if in place) with the intention to automate data exchange between systems and optimize service delivery. If su...

by Luka Berger (Flexkeeping) on December 08, 2021

See more answers (2)
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Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Want to go behind the scenes and see how Benbria Loop Inbox works?

Clients & references

References & testimonials

Testimonial avatar
Since its implementation at Celtic Manor Resort, Loop has had significant traction with our guests. It has a very polished interface that is easy to use. Loop OnDemand is great for standard requests, ...
Russell Phillips Vice President of Facilities and Development at the Celtic Manor Resort
Testimonial avatar
On our 500-acre resort, our team can’t be everywhere at once, so when this came along, we realized that wherever a guest is - on the golf course, down the end of our mile-long stretch of beach - the...
Jeremy Mutton General Manager at the Sandals Emerald Bay

Featured partners

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Awards & Certifications

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Benbria doesn’t have any awards or certifications

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • United States of America
  • Canada
  • Jamaica
  • United Kingdom

6 Verified Benbria Reviews

Likelihood to Recommend
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May 06, 2021

Benbria Loop Inbox Review: A Must-Have Tool in any Guest Engagement Toolkit.

IT Project Manager from Luxury Hotels in Montego Bay (Jamaica)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Loop is a very user-friendly Guest-Engagement Tool from both the standpoint of the Guest as well as the Manager. It provides a very easy-to-use, intuitive and reliable way for guests to communicate instan...

What do you dislike or think could be improved?

N/A (The Benbria Team is always working to improve the platform and the features it provides).

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Apr 23, 2021 Sandra H. from Benbria replied:
 Hello Jamie!

Thank you for taking the time to leave a review about the Loop Experience Platform. We... 

April 28, 2021

Benbria Loop Inbox Review: Benbria

VP Sales and Marketing from Resorts in Ottawa (Canada)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Brookstreet Hotel and the Marshes Golf Club have utilized Benbria Loop for the past few years. Loop has allowed our guests to communicate quickly and effectively with members of our team. Our meeting ...

What do you dislike or think could be improved?

For our property the ability to add the suite of Benbria messaging in the form of an easily navigatable app would add to the experience.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5
arrow review On Apr 30, 2021 Sandra H. from Benbria replied:
 Thank you for leaving your feedback, Mark!

We are very pleased to hear how you have deployed Loop t... 

April 28, 2021

Benbria Loop Inbox Review: Guest Experience

Guest Services Manager from Hostels in Ottawa (Canada)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Solving issues challenges real time - building Guest relations as we can chat with Guests while still at the hotel

What do you dislike or think could be improved?

At this time it is hard to share feedback as we are in a pandemic and not using loop to its full capabilities

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
4.5
arrow review On Apr 30, 2021 Sandra H. from Benbria replied:
 Thank you for leaving your feedback, Shawnne! 

We really appreciate hearing about how The Loop Expe... 

April 22, 2021

Benbria Loop Inbox Review: Connecting us with our guests

Vice President of Operations from Luxury Hotels in Caerleon (United Kingdom)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Excellent customer service with a dedicated and professional team who have worked in close collaboration with us over the past 6 months to develop a revised location structure within Loop, in addition to ...

What do you dislike or think could be improved?

From a technology perspective, the product is great, however, there are a few areas, which could be improved upon such as better analytics within Loop to analyse broadcast messages, guest feedback, and qu...

Customer Support
5
Ease of Use
4.5
Value for money
n/a
Implementation
4.5
arrow review On Apr 23, 2021 Sandra H. from Benbria replied:
 Hello Matthew,

Thank you for leaving a response about your experience with the Loop Experience Plat... 

April 22, 2021

Benbria Loop Inbox Review: Issues with support.

Director of Guest Services from Luxury Hotels in Coeur d'Alene (United States of America)

Recommend 4/10
Full blue star
Full blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Convenient way to reach your guests, and interact on a personalized level. Easy to build templates, and easy to navigate the software.

What do you dislike or think could be improved?

Support. Non reliable, and do not get back in a timely manner. Not available on the weekends. System seems to be lagging lately, and I cannot upload large amounts of data. (Contacts, we are not integrated...

Customer Support
0.5
Ease of Use
4
Value for money
4
Implementation
3
arrow review On Apr 23, 2021 Sandra H. from Benbria replied:
 Hello Sarah,

Thank you for leaving a review of your experience with Loop. We're glad to hear that t... 

April 13, 2021

Benbria Loop Inbox Review: Great Resource Before, Even Better Now

Front Office Manager from Branded Hotels in San Francisco (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Prior to the Pandemic, Loop was a key tool in helping us communicate with our guests about their needs while on the run to conferences or meetings. Post Pandemic it has become invaluable as many guests pr...

What do you dislike or think could be improved?

We would love to see the ability to share property welcome letters and menus in the form of pdf files

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
4
arrow review On Apr 15, 2021 Sandra H. from Benbria replied:
 Hi Jose,

Thank you for taking the time to leave a review on your experience with the Loop Experienc... 

Pricing

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Recent News & Content

Recent press releases

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Resources & reports

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Popular Benbria Loop Inbox Integrations

View all (11 Benbria Integrations)