Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Loop Messaging (by Benbria)
4.4 (7 REVIEWS)
Unranked in Guest Messaging Software
Omni-Channel Guest Messaging and Requests
89% recommended by 7 hotels
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Benbria products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Benbria Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Benbria Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Benbria
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Benbria's Provided Description:
"Loop Messaging® is used to communicate with guest on their preferred channel of choice pre-stay, in-stay and post-stay and is purpose-built for multi-brands and multi-properties. Loop Messaging supports traditional, digital and social channels including Email, SMS, Web, WhatsApp, Facebook, Instagram and Twitter. The inbox allows conversations to be routed to the correct staff for immediate response, recovery and resolution including outbound messaging capabilities with advanced segmentation and targeting. The inbox includes automations as well as a rich set of conversation activities including sentiment analysis, escalations, bot-to-human handoffs, internal notes and more. The inbox allows brands to establish and enforce standards and provide visibility into follow-up and recovery by property. Benbria recently launched a new AI-Assisted Writing capabilities. This innovative feature will take the guesswork out of communicating with your customers and guests and leverage technology to ensure you are being effective when you are writing. It also provides conversation summaries to better understand the problem, resolution and overall customer sentiment based on the exchange. This new tool will help you to simplify writing and improve guest communication."
Loop Messaging (by Benbria) Alternatives
Not sure if Benbria is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
Benbria doesn’t have any benefits or use cases available
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Recommended by
Achievements
This vendor's trending score is rising, Loop Messaging (by Benbria) is the #72 most trending product in the Guest Messaging Software category (out of 74) and the #1252 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBenbria’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Benbria to Top Alternatives
Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
An AI-based omni channel communication center
More Communication, Less Confusion
Hotelier Rating
Looking for specific info?
Overall Good App
from 100 to 199 room Luxury Hotel in Castries (Caribbean)
A Must-Have Tool in any Guest Engagement Toolkit.
IT Project Manager from 200 to 499 room Branded Hotel in Montego Bay (Caribbean)
Guest Experience
Guest Services Manager from Hostel in Ottawa (Canada)
Benbria
VP Sales and Marketing from 200 to 499 room Resort in Ottawa (Canada)
Issues with support.
Director of Guest Services from 200 to 499 room Branded Hotel in Coeur d'Alene (United States of America)
Connecting us with our guests
Vice President of Operations from 200 to 499 room Bed & Breakfast & Inn in Caerleon (United Kingdom)
Great Resource Before, Even Better Now
Front Office Manager from 500+ room Branded Hotel in San Francisco (United States of America)
It looks like Benbria is not recommended by any hotels
Check out the top 10 most recommended Benbria alternativesExpert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Benbria Loop proved to be a successful tool for guest communication and engagement in all the properties we collaborate. Their approach towards reaching and engaging guests is simple yet very effective. The product is also straightforward to integrate and work with, making them a great partner.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The way they engage a hotel guest and the data they collect, analyze, and provide to hotels is excellent. The combination of high guest engagement and their analytics makes them stand out from the rest.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
The product itself is good and I would recommend hotels to try it out. It is important to check if it integrates with your PMS as well as your Housekeeping and Staff Collaboration software (if in place) with the intention to automate data exchange between systems and optimize service delivery. If successful the product will result in many questions, service orders, and feedback from guests, which might be an operational challenge if there is no system in place to automate and optimize processes and communication.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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Benbria has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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