Benbria Loop Inbox
4.4 (7 REVIEWS)
Benbria Loop Inbox
Unranked in Guest Messaging Software
Real-Time Experience Management for Location-Based Operations
89% recommended by 7 hotels
Ratings Summary
Recommended by
Achievements
This vendor's trending score is rising, Benbria Loop Inbox is the #46 most trending product in the Guest Messaging Software category (out of 65) and the #1264 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreBenbria’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Capabilities
Benbria doesn’t have any benefits or use cases available
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Pricing
Pricing Available By Request
Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Success Stories
Benbria doesn’t have any case studies available
References
"On our 500-acre resort, our team can’t be everywhere at once, so when this came along, we realized that wherever a guest is - on the golf course, down the end of our mile-long stretch of beach - they have the opportunity to immediately get in contact with us. It was something we immediately embraced."
"Since its implementation at Celtic Manor Resort, Loop has had significant traction with our guests. It has a very polished interface that is easy to use. Loop OnDemand is great for standard requests, and guests really like the ease of messaging with staff using the Loop Inbox."
"It’s an amazing way to plug into actual guest conversations. Since I’m not on site or on property, it’s a great way to flag regular concerns,” at Cheval Collection."
"On our 500-acre resort, our team can’t be everywhere at once, so when this came along, we realized that wherever a guest is - on the golf course, down the end of our mile-long stretch of beach - they have the opportunity to immediately get in contact with us. It was something we immediately embraced."
"Since its implementation at Celtic Manor Resort, Loop has had significant traction with our guests. It has a very polished interface that is easy to use. Loop OnDemand is great for standard requests, and guests really like the ease of messaging with staff using the Loop Inbox."
Featured Customers
More Products by Benbria
Hotelier Rating
Overall Good App
from 100 to 199 room Luxury Hotel in Castries (Saint Lucia)
A Must-Have Tool in any Guest Engagement Toolkit.
IT Project Manager from 500+ room Branded Hotel in Montego Bay (Jamaica)
Guest Experience
Guest Services Manager from 25-49 room Hostel in Ottawa (Canada)
Benbria
VP Sales and Marketing from 200 to 499 room Resort in Ottawa (Canada)
Issues with support.
Director of Guest Services from 500+ room Luxury Hotel in Coeur d'Alene (United States of America)
Connecting us with our guests
Vice President of Operations from 200 to 499 room Luxury Hotel in Caerleon (United Kingdom)
Great Resource Before, Even Better Now
Front Office Manager from 500+ room Branded Hotel in San Francisco (United States of America)
It looks like Benbria is not recommended by any hotels
Check out the top 10 most recommended Benbria alternativesExpert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Benbria Loop proved to be a successful tool for guest communication and engagement in all the properties we collaborate. Their approach towards reaching and engaging guests is simple yet very effective. The product is also straightforward to integrate and work with, making them a great partner.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
The way they engage a hotel guest and the data they collect, analyze, and provide to hotels is excellent. The combination of high guest engagement and their analytics makes them stand out from the rest.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
The product itself is good and I would recommend hotels to try it out. It is important to check if it integrates with your PMS as well as your Housekeeping and Staff Collaboration software (if in place) with the intention to automate data exchange between systems and optimize service delivery. If successful the product will result in many questions, service orders, and feedback from guests, which might be an operational challenge if there is no system in place to automate and optimize processes and communication.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
Benbria
1 year ago
5 Ways Automation is Changing The Hotel Landscape
Benbria
1 year ago
How Hotels Can Prepare for a New Influx of Guests
Benbria
1 year ago
Experience is Everything: Here's How You Can Get It Right
Benbria
2 years ago
Exploring Long-Stay Travel in a Post-Pandemic Remote Work World
Benbria
2 years ago
4 Hotel Tech Tools for the Post-Pandemic Travel Surge
Benbria
2 years ago
Using Contactless Channels To Enter a New Era of Running a Hotel
Benbria
2 years ago
An Introduction to Touchpoints & Channels
Benbria
2 years ago
Delivering an Omni-Channel Guest Experience
Integrations
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Benbria has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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