Loop Messaging (by Benbria)

4.4 (7 REVIEWS)

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Loop Messaging (by Benbria)

4.4 (7 REVIEWS)

Unranked in Guest Messaging Software

Omni-Channel Guest Messaging and Requests

Benbria is popular in with 0 hoteliers leaving an average rating of 0.

What is Benbria?

Founded in 2007 | Headquarters in Ottawa (Canada) | 23 employees
Benbria Loop Inbox is a comprehensive customer communication management system designed for multi-location businesses. It enables interaction with customers across various platforms such as Email, SMS, Web, WhatsApp, Facebook, Instagram, and Twitter. Conversations are efficiently routed to the appropriate team member based on location, ensuring prompt responses and resolutions. The platform incorporates advanced features like sentiment analysis, escalations, bot-to-human handoffs, and AI-driven conversation summaries and recommendations. Benbria Loop Inbox ensures standardized communication practices, streamlines response workflows, and enhances overall customer engagement, making it a highly valuable tool for managing diverse customer interactions in real-time.

Loop Messaging (by Benbria) Alternatives

Not sure if Benbria is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:

  1. 1. Canary Technologies — Best for saving time and improving communication for front desk teams.
  2. 2. Duve — Best for reducing front desk congestion
  3. 3. Cloudbeds — Best for pre-arrival to post-stay guest communication and engagement.
  4. 4. Asksuite — Best for handling customer inquiries and bookings around the clock.
  5. 5. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
  6. 6. SiteMinder — Best for creating tailored promotions based on guest preferences
  7. 7. Bookboost AB — Best for automating guest communication with ease
  8. 8. Akia — Best for automating guest communication with ease
  9. 9. hub OS — Best for managing guest communications in one place
  10. 10. Crave Interactive — Best for instant access to hotel amenities and services

Capabilities

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Benbria doesn’t have any benefits or use cases available

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Benbria Reviews Summary

4.4
Very Good
Ease of Use
4.4/5
Customer Support
4.1/5
ROI
4.2/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Loop Messaging (by Benbria) is the #53 most trending product in the Guest Messaging Software category (out of 70) and the #1403 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Benbria’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Benbria Pricing

Pricing Available By Request

Benbria has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Benbria Reviews

Hotelier Rating

Excellent
6
Very Good
0
Average
0
Poor
1
Terrible
0

Property Size

  • Large (1)
  • X-Large (5)

Country

  • United States of America
    United States of America
    (2)
  • Canada
    Canada
    (2)
  • United Kingdom
    United Kingdom
    (1)

Region

  • North America
    North America
    (4)
  • Europe
    Europe
    (1)
9

Overall Good App

from 100 to 199 room Luxury Hotel in Castries (Caribbean)

Verified
2 years ago
The fact that all responsible persons receive notifications and can be set in a way that comments can be tagged. The service is instant.The service can be confined to your geographical location.
Country Caribbean
Large Hotel
10

A Must-Have Tool in any Guest Engagement Toolkit.

IT Project Manager from 200 to 499 room Branded Hotel in Montego Bay (Caribbean)

Verified
3 years ago
Loop is a very user-friendly Guest-Engagement Tool from both the standpoint of the Guest as well as the Manager. It provides a very easy-to-use, intuitive and reliable way for guests to communicate instantly with resort personnel. It especially caters to guests who prefer the convenience of digital interaction and service whilst they enjoy...
Country Caribbean
IT Project Manager
X-Large Hotel
10

Guest Experience

Guest Services Manager from Hostel in Ottawa (Canada)

Verified
3 years ago
- Solving issues challenges real time - building Guest relations as we can chat with Guests while still at the hotel
Country Canada
Guest Services Manager
9

Benbria

VP Sales and Marketing from 200 to 499 room Resort in Ottawa (Canada)

Verified
3 years ago
Brookstreet Hotel and the Marshes Golf Club have utilized Benbria Loop for the past few years. Loop has allowed our guests to communicate quickly and effectively with members of our team. Our meeting and event guests love the technology as we can be quick to respond to requests from multiple meeting rooms, and customers revieve an inst...
Country Canada
VP Sales and Marketing
X-Large Hotel
4

Issues with support.

Director of Guest Services from 200 to 499 room Branded Hotel in Coeur d'Alene (United States of America)

Verified
3 years ago
Convenient way to reach your guests, and interact on a personalized level. Easy to build templates, and easy to navigate the software.
Country United States of America
Director of Guest Services
X-Large Hotel
10

Connecting us with our guests

Vice President of Operations from 200 to 499 room Bed & Breakfast & Inn in Caerleon (United Kingdom)

Verified
3 years ago
Excellent customer service with a dedicated and professional team who have worked in close collaboration with us over the past 6 months to develop a revised location structure within Loop, in addition to a fully functional Chabot. These enhancements have allowed us to better communicate with our guests throughout their journey and link...
Country United Kingdom
Vice President of Operations
X-Large Hotel
10

Great Resource Before, Even Better Now

Front Office Manager from 500+ room Branded Hotel in San Francisco (United States of America)

Verified
3 years ago
Prior to the Pandemic, Loop was a key tool in helping us communicate with our guests about their needs while on the run to conferences or meetings. Post Pandemic it has become invaluable as many guests prefer communicating using their own electronic devices.
Country United States of America
Front Office Manager
X-Large Hotel
  • 1

Recommend empty

It looks like Benbria is not recommended by any hotels

Check out the top 10 most recommended Benbria alternatives

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Benbria Loop proved to be a successful tool for guest communication and engagement in all the properties we collaborate. Their approach towards reaching and engaging guests is simple yet very effective. The product is also straightforward to integrate and work with, making them a great partner.

Question:

What differentiates this product or service from the competition?

Answer:

The way they engage a hotel guest and the data they collect, analyze, and provide to hotels is excellent. The combination of high guest engagement and their analytics makes them stand out from the rest.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The product itself is good and I would recommend hotels to try it out. It is important to check if it integrates with your PMS as well as your Housekeeping and Staff Collaboration software (if in place) with the intention to automate data exchange between systems and optimize service delivery. If successful the product will result in many questions, service orders, and feedback from guests, which might be an operational challenge if there is no system in place to automate and optimize processes and communication.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
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Luka Berger CEO @ Flexkeeping
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Jenna Gabriel [email protected] @ Tripleseat Software
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Julie Grieve Founder & CEO @ Criton
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Luka Berger CEO @ Flexkeeping
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Jenna Gabriel [email protected] @ Tripleseat Software
RecommendationAvatar
Julie Grieve Founder & CEO @ Criton
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Support

Unverified

Benbria has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2025

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This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

89%

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