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Review of SiteMinder

6
Clean, intuitive channel management — but the mobile app falls short
Cluster Revenue Management from 75-99 room Boutique Hotels in Bangkok (Thailand)
Verified
1 days ago
Products Reviewed
Channel Managers
What do you like most?
SiteMinder has a clean, user-friendly interface that is easy to navigate. The channel mapping process is straightforward and intuitive, making day-to-day operations simple and efficient.
What do you dislike or think could be improved?
The SiteMinder mobile app seriously needs improvement. For someone like me managing 3 hotels, 2 villas, and 1 serviced apartment, the mobile experience is extremely frustrating. The app is painfully slow, unresponsive, and lacks essential functionality, particularly access to distribution management. Even on an iPhone 18 Pro Max, the performance is disappointing. Managing multiple properties requires speed, flexibility, and the ability to make critical changes on the go, none of which the current app delivers effectively. SiteMinder has an excellent desktop platform, but its mobile app falls significantly short of the same standard. This should be a major development priority, especially for users managing multiple properties.
3.0
Average
Ease of Use
4.0/5
Customer Support
3.0/5
ROI
4.0/5
Implementation
3.0/5

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