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Review of Straiv

10
Easy guest check-in and a clear guest folder — with room to improve chatbot and upselling
selbstständig from 25-49 room Extended Stay & Serviced Apartments in Bad Bellingen (Germany)
Verified
4 days ago
Products Reviewed
Contactless Check-in
What do you like most?
The support from Straiv is really excellent for me. At the same time, Straiv offers my guests an easy and intuitive way to check-in as well as quick access to many other information about the stay. The digital guest folder appears modern and professional, is very clearly structured, and offers numerous additional features that create real added value for both my guests and me in daily operations. I especially appreciate how easy it is to operate and customize Straiv. I can quickly make many adjustments myself without relying on support. Also very helpful is the ability to embed images in automated emails, as this makes information much clearer for guests. The reservation manager is also particularly clear and very intuitive to use.
What do you dislike or think could be improved?
I currently see room for improvement in the chatbot as well as in the translation options directly in the dashboard. An integrated upselling for additional services and products, such as e-bike rentals, interim cleaning, extra towels, or other services, would also be a big gain. However, I am firmly convinced that these areas will also operate at the high level we are accustomed to in the future.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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