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Review of rezStream

10
Easy-to-use PMS with marketing support — needs more dashboard flexibility
General Manager from 25-49 room Resorts in Old Orchard Beach (United States)
Verified
7 days ago
Products Reviewed
Hotel Management Software
Digital Marketing Agencies
What do you like most?
What I like most about rezStream is having both our PMS and marketing supported by a team that understands independent hotels. The PMS helps simplify day-to-day operations, while the marketing support helps us reach more guests and encourage bookings. Having those services together makes my job as a general manager easier. One of my favorite things about rezStream’s PMS is how easy it is for my team to use. I’ve had staff members ranging from 17 to 82 years old use it successfully, which says a lot about how approachable the system is. It makes training easier and helps everyone feel confident handling reservations and daily tasks. As a seasonal resort, we need our marketing to keep working even when our doors are closed. That’s something I appreciate about rezStream’s marketing support. Holly and the team help us stay connected with guests and keep the Royal Anchor in mind while people are planning their next vacation. Our season starts long before the first guest checks in.
What do you dislike or think could be improved?
I’d love more flexibility to customize the PMS dashboard so each team member can quickly see what matters most to their role. Front desk staff and management have different priorities, and being able to tailor that view would make an already easy-to-use system even more helpful.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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