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Review of Yanolja Cloud Solution

1
Fast financial reports, but the system is slow and rigid
Marketing Manager from 5 to 9 room Resorts in Rawai (Thailand)
Verified
2 days ago
Products Reviewed
Channel Managers
Hotel Management Software
Booking Engine
What do you like most?
The financial reports look good and work fine. The proces before you buy the system is fast and very welcoming
What do you dislike or think could be improved?
Unfortunately, my experience with Yanolja Cloud has been extremely disappointing. It is not just one issue, but a combination of ongoing problems that make managing a hotel unnecessarily difficult, frustrating and expensive. 1. Extremely slow system: The software is slow, and even basic navigation through the main system takes far longer than it should. Compared to Cloudbeds, the interface feels outdated, inefficient and far less advanced. 2. Very limited flexibility: Even when requesting small adjustments or improvements, the response is often that the system simply cannot accommodate them. For modern hotel management software, this lack of flexibility is unacceptable. 3. Automatic cancellations causing financial losses: This is by far my biggest concern. The system can automatically cancel reservations, and if you are not constantly monitoring it, you risk losing bookings and revenue. In my experience, these issues have already cost my business more money than the actual price of purchasing Yanolja Cloud. Hotel management software should protect your revenue, not put it at risk. 4. Poor customer support: Customer service is extremely slow, and the quality of support is disappointing. Problems take too long to resolve, and the assistance provided often falls short of what you would expect from a professional hotel software provider. 5. Inferior to competitors: Having previously used Cloudbeds, I can confidently say that my experience with Cloudbeds was significantly better in terms of speed, functionality, usability and overall reliability. My conclusion: Switching to Yanolja Cloud has been one of my most regrettable business decisions. Instead of making hotel operations easier, it has created additional work, frustration and unnecessary financial losses. I sincerely wish I had stayed with Cloudbeds. I would strongly advise other hotel owners and managers to carefully evaluate the system, especially its automatic cancellation functions and limitations, before making the same decision.
0.5
Terrible
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
1.0/5
Implementation
1.0/5

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