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Review of Visual Matrix PMS

7
Swift Response
General Manager & Director of Sales from 200 to 499 room Branded Hotels in West Dundee (United States)
Verified
22 days ago
Products Reviewed
Hotel Management Software
What do you like most?
Shela provide quick action in resolving 15 rooms out of balance in one of our group blocks. She then swiftly responded to my email to let me know that the variance was resolved.
What do you dislike or think could be improved?
Streamlining the various daily processes so it's not so time consuming. (i.e. putting rooms out of order, billing GNS reservations, checking in guests, assigning rooms to housekeeping and updating the room status.
3.5
Average
Ease of Use
3.0/5
Customer Support
4.0/5
ROI
3.0/5
Implementation
3.0/5

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