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Review of WebRezPro

3
WRP Is still too primitive for our needs
Front Office Manager from 100 to 199 room Boutique Hotels in Lititz (United States)
Verified
7 months ago
Products Reviewed
Property Management Systems
Hotel Management Software
What do you like most?
Web Rez has been a wild ride for the last 7 years we've been open. The customer service has gotten a LITTLE better, but it's crazy how many techs don't know anything about their own system, and we usually end up solving problems on our own. The program itself is almost archaic in design, and not user friendly whatsoever. The real kicker? You use it for years, you get used to it, you deal with it -- then they change the ENTIRE thing to look completely different and you have to start all over again. I never thought I would beg for Opera, but here we are. Sorry WebRez. I keep trying to like you.
What do you dislike or think could be improved?
Honestly, I don't understand why there's 10 different ways to get to the same result. The "most important" functions to me don't seem to be at top so it's annoying to find. And forget group functions. My property deals mostly with entertainment groups, so this is essentially all I do, and the group functions are BONKERS.
1.5
Terrible
Ease of Use
2.0/5
Customer Support
2.0/5
ROI
1.0/5
Implementation
1.0/5
Sarah D. from WebRezPro replied
Thank you for your honest feedback and for your long-time use of WebRezPro. We’re sorry to hear that the redesign and certain workflows, especially group functions, have been frustrating. We’re actively working to improve usability and strengthen support, and your input helps guide those improvements. We truly appreciate you taking the time to share your experience.

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