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Review of Amadeus

10
Hesperia & Amadeus: A Partnership That Works
Head of Business Systems from 100 to 199 room Branded Hotels in Madrid (Spain)
Verified
8 months ago
Products Reviewed
RFPs & Proposal Management Software
Business Intelligence
Booking Engine
RFPs & Proposal Management Software
What do you like most?
We’ve been working with Amadeus for several years (CRS, GDS, GDS Marketing, Booking Engine, Metas, etc...), and it’s always a pleasure to collaborate with them. They really understand our business and where we’re headed, so we’ve always felt supported along the way. Our collaboration covers several products, adapting in different ways depending on each brand, which shows their flexibility and deep understanding of our needs. Even in situations where speed was crucial, they’ve always responded quickly while keeping a friendly and professional attitude. Having a partner like this makes all the difference, and we truly appreciate the relationship we’ve built together.
What do you dislike or think could be improved?
Over the years, I’ve been impressed by how Amadeus has consistently adapted to the ever-changing market and the evolving demands of hoteliers. Their focus has always been on helping us maximize conversions, and ultimately, revenue. Their ability to stay agile and proactive, while understanding our business priorities, makes them a truly valuable partner.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
5.0/5

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