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Review of Sojern

10
Sojern the GOAT
General Manager from 50-74 room Bed & Breakfast & Inns in Mammoth Lakes (United States)
Verified
2 years ago
Products Reviewed
Hotel Metasearch Management Software
Guest Messaging Software
Hotel CRM & Email Marketing
What do you like most?
Sojern's platform has significantly helped us reach and engage our ideal travel audience, leading to higher conversion rates. The platform stands out due to its advanced targeting capabilities, allowing us to pinpoint potential customers with remarkable precision. This has not only improved the efficiency of our marketing campaigns but also reduced wasted spend, ensuring that our budget is allocated more effectively. Moreover, the seamless integration with our existing marketing tools has made it easy to incorporate Sojern into our overall strategy without any disruption. The detailed reporting features allow us to track performance metrics in real-time, giving us the flexibility to adjust our campaigns on the fly. This level of control has been instrumental in driving consistent results and keeping us ahead of our competition. Sojern's collaborative approach is another aspect we’ve greatly appreciated. Their team has been proactive in offering insights and suggestions tailored to our business needs, making them a valuable partner in our growth. The platform’s scalability has also been crucial, allowing us to easily expand our campaigns as our business grows, without compromising on quality or performance. The platform's ability to handle complex multi-channel campaigns efficiently has been particularly beneficial, saving us time and resources while maximizing our reach. Overall, Sojern has proven to be an indispensable tool in our marketing arsenal, consistently delivering value and helping us achieve our business goals.
What do you dislike or think could be improved?
However, there are a few areas where the service could be improved. The user interface could be more intuitive and streamlined, especially for new users, as this would reduce the learning curve and make onboarding smoother. Additionally, faster response times from customer support would enhance the overall user experience, ensuring that any issues or questions are resolved promptly. It would also be beneficial if the platform offered more customization options for campaign settings, allowing us to tailor our marketing efforts more precisely to meet specific business objectives. Lastly, better integration with our guest messaging software and more unified cross-platform analytics would provide a more comprehensive view of guest interactions, improving engagement and allowing for a more personalized approach to customer communication. Sojern has truly helped our hotel!
5.0
Excellent
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5

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