Sojern Traveler Advertising

4.7 (145 REVIEWS)

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100 out of 100
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Olga, Christian, Damien + 14 more experts recommend Sojern

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Sojern Traveler Advertising

4.8 (145 REVIEWS)

Ranked 1 (out of 121) in Digital Marketing Agencies

Drive Demand. Convert Customers.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Sojern’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like the comprehensive reporting, easy reconciliation, and targeted marketing offered by Sojern. These features significantly enhance revenue through efficient direct bookings while keeping costs low. However, some users note limitations in detailed reporting, ad customization, and performance in certain geographic markets. Overall, Sojern proves advantageous for improving direct bookings, ROI, and market insights for hospitality businesses.

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Anantara Resorts, Leading Hotels of the World, Accor & 165 others

Read their reviews

Support

Responsive

Hoteliers often commend Sojern for their customer support, noting the team's expertise and readiness to assist. While the support staff is seen as knowledgeable and effective in resolving issues, there is a recurring mention of occasional delays in response times, which can frustrate prompt campaign adjustments. The onboarding process is appreciated for its thoroughness, making the initial setup smooth and ensuring users grasp all necessary functions. However, some users express a desire for more agile and consistently accessible support services to complement the platform's overall capabilities. Despite these challenges, the available resources, such as FAQs and tutorials, are usually helpful in addressing basic inquiries.

titolare

1.9099417160196 months ago

Verified

... A collaboration at the top!!!! ...

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titolare

1.9099417165106 months ago

Verified

... A collaboration at the top!!!! ...

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titolare

1.9099417168044 months ago

Verified

... A certainty, to be the first year of collaboration we have found: Great professionalism in management and collaboration with staff. ...

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General Manager

1.8776836525896 months ago

Verified

... With this marketing tools we generate monthly revenue with very good ROI. The team is helpful and promptly, commission is much less than OTAs. ...

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General Manager

1.8776836528763 months ago

Verified

... With this marketing tools we generate monthly revenue with very good ROI. The team is helpful and promptly, commission is much less than OTAs. ...

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1.9099417176389 months ago

Verified

... Sojern is a company we like working with. The service is both consumer and hotel friendly. Very easy to use. ...

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Cluster General Manager

3.4583288146759 months ago

Verified

... - Design and copy writing guidance for full impact display - Follow-up and strategic advice as we are not all experts in the field ...

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Cluster General Manager

3.4583288149582 months ago

Verified

... - Display presence reminding to visit website - Presence in diverse social media (fb, IG) - Possibility of modifying campaigns freely 4 times a year ...

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Cluster General Manager

3.4583288152337 months ago

Verified

... - Design and copy writing guidance for full impact display - Follow-up and strategic advice as we are not all experts in the field ...

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Cluster General Manager

3.4583288155178 months ago

Verified

... - Design and copy writing guidance for full impact display - Follow-up and strategic advice as we are not all experts in the field ...

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General Manager

1.6841352674335 months ago

Verified

... We love the ease of working with Sojern the reservations enter into our system just like any other partner. The onboarding team was amazing they explain everything in detail and ensured that we ...

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General Manager

1.6841352677132 months ago

Verified

... We love the ease of working with Sojern the reservations enter into our system just like any other partner. The onboarding team was amazing they explain everything in detail and ensured that we ...

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General Manager

1.6841352679884 months ago

Verified

... We love the ease of working with Sojern the reservations enter into our system just like any other partner. The onboarding team was amazing they explain everything in detail and ensured that we ...

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Director

1.9099417198753 months ago

Verified

... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation ...

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Director

1.9099417201393 months ago

Verified

... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation ...

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Director

1.9099417204286 months ago

Verified

... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation system set up when our web developers were not familiar with pixel tracking. I would highly recommend them. They cannot do enough for you in terms of filling in knowledge gaps, and making the ad creative on their side is a time saver and a plus. They are literally a phone call away, and they are proactive in offering you the latest ...

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Director

1.9099417207109 months ago

Verified

... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation system set up when our web developers were not familiar with pixel tracking. I would highly recommend them. They cannot do enough for you in terms of filling ...

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Director

1.909941721001 months ago

Verified

... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation system set up when our web developers were not familiar with pixel tracking. I would highly recommend them. They cannot do enough for you in terms of filling in knowledge gaps, and making the ad creative on their side is a time saver and a plus. They are literally a phone call away, and they are proactive in offering ...

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Director

1.9099417212575 months ago

Verified

... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation ...

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Director

1.9099417215535 months ago

Verified

... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation ...

See full review

Director

1.9099417218224 months ago

Verified

... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation system set up when our web developers were not familiar with pixel tracking. I would highly recommend them. They cannot do enough for you in terms of filling in knowledge gaps, and making the ad creative on their side is a time saver and a plus. They are literally a phone call away, and they are proactive in offering you the latest information to see if you are interested in their other platforms to promote business. We found them at a trade show and the courses ...

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Director

1.9099417221188 months ago

Verified

... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation system set up when our web developers were not familiar with pixel tracking. I would highly recommend them. They cannot do enough for you in terms of filling in knowledge gaps, and making the ad creative on their side is a time saver and a plus. They are literally a phone call away, and they are proactive in offering you the latest information to see if you are interested in their other platforms to promote business. We found them at a trade show and the courses keep you up on what is new ...

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Marketing

12.200264303031 months ago

Verified

... I appreciate the accessibility of our contact person, the user-friendly design of the dashboard, and the positive outcomes in terms of bookings. ...

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Marketing

12.200264303302 months ago

Verified

... I appreciate the accessibility of our contact person, the user-friendly design of the dashboard, and the positive outcomes in terms of bookings. ...

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10.65187720681 months ago

Verified

... We are very happy working with Sojern from the last 2 years. They are helping us with digital marketing, remarketing and prospecting. Their services are remarkable. The traffic and bookings in our ...

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10.651877207062 months ago

Verified

... Just ask them to continue working in this line of excellet customer support and developing the product with the needs of the hoteliers. ...

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Sales Executive

10.200264304111 months ago

Verified

... Efficient client support via email and Whatsapp - props to Mr Gavin Koh for being on the ball. From the introductory web-meeting to the easy-to-use spreadsheets, everything was a cinch! ...

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Sales Executive

10.200264304403 months ago

Verified

... Efficient client support via email and Whatsapp - props to Mr Gavin Koh for being on the ball. From the introductory web-meeting to the easy-to-use spreadsheets, everything was a cinch! ...

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Sales Executive

10.200264304683 months ago

Verified

... Efficient client support via email and Whatsapp - props to Mr Gavin Koh for being on the ball. From the introductory web-meeting to the easy-to-use spreadsheets, everything was a cinch! ...

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E-commerce Executive

10.038973982374 months ago

Verified

... Digital Team really helpful and knowledgeable. ...

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E-commerce Executive

10.038973982644 months ago

Verified

... Mr. Gavin Koh help a lot with step by step following for digital,advertising, and other thing like social page, SEO ...

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E-commerce Executive

10.038973982922 months ago

Verified

... Mr. Gavin Koh help a lot with step by step following for digital,advertising, and other thing like social page, SEO ...

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Owner

7.232522370289 months ago

Verified

... We saw no result from any search attributed to Sojern.Google and other analysis showed our own SẸO work, organic improvement and advertising was effective. Second ưa of course, OTA>. Meanwhile Sojern billed us NOT of rbokings made by their contributions but for 100% of ALL BOOKINGS WE REALISED from all channels direct to our website. Unlike all other promotion and support contracts, this renewed without notification, feedback or customer support contact for three years. The manager who had signed up left. Accounting continued to pay. FIFTEEN PERCENT of all direct bookings from all sources INCLUDING CANCELLED BOOKINGS. On contact, Sojern stil presented an invoice for bookings. The company service was without value, their presentation deceptive and customer support self ...

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General Manager

6.9744578544261 months ago

Verified

... The project system is the easiest of all businesses we work with for verifying our guest stays. I appreciate that as a General Manager I have a massive to do list but I can go through this in five ...

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VP of Sales & Marketing

6.9744578547375 months ago

Verified

... Easy and efficient way to do targeted ads and marketing campaigns to redirect clients to book directly on the hotel's website, especially when you are a small property with limited resources. Cost ...

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VP of Sales & Marketing

6.9744578550138 months ago

Verified

... The reports could be more detailed and it would be great if you could download them so they can be shared with the rest of the team and hotel owners. ...

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Regional Sales Director

6.9421997907811 months ago

Verified

... Highly recommend Sojern ...

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Regional Sales Director

6.9421997910622 months ago

Verified

... I recommend that more education to our staff in learning the benefits of such services so they understand why they have to reconcile accounts. ...

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Principal

6.9099417268253 months ago

Verified

... I love how easy Sojern is to use and the commissions process. As a hotelier for a Choice property, Sojern functions just as an OTA and the reconciliations process is extremely easy. In this ...

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Principal

6.9099417270934 months ago

Verified

... I would love for Sojern to have an account manger to assist us with improving sales further. Overall, it's a great service. ...

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Markeing Director

6.6841352757549 months ago