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Sojern Traveler Advertising
4.7 (145 REVIEWS)
Olga, Christian, Damien + 14 more experts recommend Sojern
Read RecommendationsRanked 1 (out of 121) in Digital Marketing Agencies
Drive Demand. Convert Customers.
95% recommended by 168 hotels
Anantara Resorts, Leading Hotels of the World, Accor & 165 others
Bell - AI powered product analyst
I analyzed all of Sojern’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like the comprehensive reporting, easy reconciliation, and targeted marketing offered by Sojern. These features significantly enhance revenue through efficient direct bookings while keeping costs low. However, some users note limitations in detailed reporting, ad customization, and performance in certain geographic markets. Overall, Sojern proves advantageous for improving direct bookings, ROI, and market insights for hospitality businesses.
Anantara Resorts, Leading Hotels of the World, Accor & 165 others
Read their reviewsSupport
Responsive
Hoteliers often commend Sojern for their customer support, noting the team's expertise and readiness to assist. While the support staff is seen as knowledgeable and effective in resolving issues, there is a recurring mention of occasional delays in response times, which can frustrate prompt campaign adjustments. The onboarding process is appreciated for its thoroughness, making the initial setup smooth and ensuring users grasp all necessary functions. However, some users express a desire for more agile and consistently accessible support services to complement the platform's overall capabilities. Despite these challenges, the available resources, such as FAQs and tutorials, are usually helpful in addressing basic inquiries.
titolare
1.9099417168044 months ago
Verified
... A certainty, to be the first year of collaboration we have found: Great professionalism in management and collaboration with staff. ...
See full reviewGeneral Manager
1.8776836525896 months ago
Verified
... With this marketing tools we generate monthly revenue with very good ROI. The team is helpful and promptly, commission is much less than OTAs. ...
See full reviewGeneral Manager
1.8776836528763 months ago
Verified
... With this marketing tools we generate monthly revenue with very good ROI. The team is helpful and promptly, commission is much less than OTAs. ...
See full review
1.9099417176389 months ago
Verified
... Sojern is a company we like working with. The service is both consumer and hotel friendly. Very easy to use. ...
See full reviewCluster General Manager
3.4583288146759 months ago
Verified
... - Design and copy writing guidance for full impact display - Follow-up and strategic advice as we are not all experts in the field ...
See full reviewCluster General Manager
3.4583288149582 months ago
Verified
... - Display presence reminding to visit website - Presence in diverse social media (fb, IG) - Possibility of modifying campaigns freely 4 times a year ...
See full reviewCluster General Manager
3.4583288152337 months ago
Verified
... - Design and copy writing guidance for full impact display - Follow-up and strategic advice as we are not all experts in the field ...
See full reviewCluster General Manager
3.4583288155178 months ago
Verified
... - Design and copy writing guidance for full impact display - Follow-up and strategic advice as we are not all experts in the field ...
See full reviewGeneral Manager
1.6841352674335 months ago
Verified
... We love the ease of working with Sojern the reservations enter into our system just like any other partner. The onboarding team was amazing they explain everything in detail and ensured that we ...
See full reviewGeneral Manager
1.6841352677132 months ago
Verified
... We love the ease of working with Sojern the reservations enter into our system just like any other partner. The onboarding team was amazing they explain everything in detail and ensured that we ...
See full reviewGeneral Manager
1.6841352679884 months ago
Verified
... We love the ease of working with Sojern the reservations enter into our system just like any other partner. The onboarding team was amazing they explain everything in detail and ensured that we ...
See full reviewDirector
1.9099417198753 months ago
Verified
... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation ...
See full reviewDirector
1.9099417201393 months ago
Verified
... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation ...
See full reviewDirector
1.9099417204286 months ago
Verified
... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation system set up when our web developers were not familiar with pixel tracking. I would highly recommend them. They cannot do enough for you in terms of filling in knowledge gaps, and making the ad creative on their side is a time saver and a plus. They are literally a phone call away, and they are proactive in offering you the latest ...
See full reviewDirector
1.9099417207109 months ago
Verified
... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation system set up when our web developers were not familiar with pixel tracking. I would highly recommend them. They cannot do enough for you in terms of filling ...
See full reviewDirector
1.909941721001 months ago
Verified
... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation system set up when our web developers were not familiar with pixel tracking. I would highly recommend them. They cannot do enough for you in terms of filling in knowledge gaps, and making the ad creative on their side is a time saver and a plus. They are literally a phone call away, and they are proactive in offering ...
See full reviewDirector
1.9099417212575 months ago
Verified
... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation ...
See full reviewDirector
1.9099417215535 months ago
Verified
... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation ...
See full reviewDirector
1.9099417218224 months ago
Verified
... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation system set up when our web developers were not familiar with pixel tracking. I would highly recommend them. They cannot do enough for you in terms of filling in knowledge gaps, and making the ad creative on their side is a time saver and a plus. They are literally a phone call away, and they are proactive in offering you the latest information to see if you are interested in their other platforms to promote business. We found them at a trade show and the courses ...
See full reviewDirector
1.9099417221188 months ago
Verified
... The commissions are paid on actual business. We are very happy with the service. The representatives are responsive, informative and problem solvers. They helped us with our third party reservation system set up when our web developers were not familiar with pixel tracking. I would highly recommend them. They cannot do enough for you in terms of filling in knowledge gaps, and making the ad creative on their side is a time saver and a plus. They are literally a phone call away, and they are proactive in offering you the latest information to see if you are interested in their other platforms to promote business. We found them at a trade show and the courses keep you up on what is new ...
See full reviewMarketing
12.200264303031 months ago
Verified
... I appreciate the accessibility of our contact person, the user-friendly design of the dashboard, and the positive outcomes in terms of bookings. ...
See full reviewMarketing
12.200264303302 months ago
Verified
... I appreciate the accessibility of our contact person, the user-friendly design of the dashboard, and the positive outcomes in terms of bookings. ...
See full review
10.65187720681 months ago
Verified
... We are very happy working with Sojern from the last 2 years. They are helping us with digital marketing, remarketing and prospecting. Their services are remarkable. The traffic and bookings in our ...
See full review
10.651877207062 months ago
Verified
... Just ask them to continue working in this line of excellet customer support and developing the product with the needs of the hoteliers. ...
See full reviewSales Executive
10.200264304111 months ago
Verified
... Efficient client support via email and Whatsapp - props to Mr Gavin Koh for being on the ball. From the introductory web-meeting to the easy-to-use spreadsheets, everything was a cinch! ...
See full reviewSales Executive
10.200264304403 months ago
Verified
... Efficient client support via email and Whatsapp - props to Mr Gavin Koh for being on the ball. From the introductory web-meeting to the easy-to-use spreadsheets, everything was a cinch! ...
See full reviewSales Executive
10.200264304683 months ago
Verified
... Efficient client support via email and Whatsapp - props to Mr Gavin Koh for being on the ball. From the introductory web-meeting to the easy-to-use spreadsheets, everything was a cinch! ...
See full reviewE-commerce Executive
10.038973982374 months ago
Verified
... Digital Team really helpful and knowledgeable. ...
See full reviewE-commerce Executive
10.038973982644 months ago
Verified
... Mr. Gavin Koh help a lot with step by step following for digital,advertising, and other thing like social page, SEO ...
See full reviewE-commerce Executive
10.038973982922 months ago
Verified
... Mr. Gavin Koh help a lot with step by step following for digital,advertising, and other thing like social page, SEO ...
See full reviewOwner
7.232522370289 months ago
Verified
... We saw no result from any search attributed to Sojern.Google and other analysis showed our own SẸO work, organic improvement and advertising was effective. Second ưa of course, OTA>. Meanwhile Sojern billed us NOT of rbokings made by their contributions but for 100% of ALL BOOKINGS WE REALISED from all channels direct to our website. Unlike all other promotion and support contracts, this renewed without notification, feedback or customer support contact for three years. The manager who had signed up left. Accounting continued to pay. FIFTEEN PERCENT of all direct bookings from all sources INCLUDING CANCELLED BOOKINGS. On contact, Sojern stil presented an invoice for bookings. The company service was without value, their presentation deceptive and customer support self ...
See full reviewGeneral Manager
6.9744578544261 months ago
Verified
... The project system is the easiest of all businesses we work with for verifying our guest stays. I appreciate that as a General Manager I have a massive to do list but I can go through this in five ...
See full reviewVP of Sales & Marketing
6.9744578547375 months ago
Verified
... Easy and efficient way to do targeted ads and marketing campaigns to redirect clients to book directly on the hotel's website, especially when you are a small property with limited resources. Cost ...
See full reviewVP of Sales & Marketing
6.9744578550138 months ago
Verified
... The reports could be more detailed and it would be great if you could download them so they can be shared with the rest of the team and hotel owners. ...
See full reviewRegional Sales Director
6.9421997907811 months ago
Verified
... Highly recommend Sojern ...
See full reviewRegional Sales Director
6.9421997910622 months ago
Verified
... I recommend that more education to our staff in learning the benefits of such services so they understand why they have to reconcile accounts. ...
See full reviewPrincipal
6.9099417268253 months ago
Verified
... I love how easy Sojern is to use and the commissions process. As a hotelier for a Choice property, Sojern functions just as an OTA and the reconciliations process is extremely easy. In this ...
See full reviewPrincipal
6.9099417270934 months ago
Verified
... I would love for Sojern to have an account manger to assist us with improving sales further. Overall, it's a great service. ...
See full reviewMarkeing Director
6.6841352757549 months ago