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Review of ThinkReservations

7
Great for a small hotel, but not enough for a resort
Manager from 25-49 room Resorts in San Pedro Town, Ambergris Caye, Belize (Belize)
Verified
4 days ago
Products Reviewed
Property Management Systems
What do you like most?
This platform is great for a small hotel with a basic set up. The guest experience is nice and clean.
What do you dislike or think could be improved?
Our resort has a unique setup, which makes it difficult to find a property management platform that meets all of our needs right out of the box. The platform has a solid foundation, but a few improvements would make it much more useful for a property like ours. We’d benefit from stronger back-end tools for building reports and managing communication with both guests and owners. More flexible automated emails would also help, especially if messages could be triggered by specific reservation details or other data points. Communication with online travel agencies (OTAs) could be improved, too. It would be helpful to have more options for handling OTA correspondence directly through the platform. We’d also like more control over what information is shared through iCal links, along with more calendar settings to control what different users can see. This would help us share the right availability details while keeping calendars clear and useful for each audience. The booking widgets could be more user-friendly and offer better ways to highlight or prioritize specific units. That would help guests find the condo that best fits their needs and make it easier for us to direct them to particular units. A widget that displays a master availability calendar on our website would also be valuable. Guests and owners ask for this often, and it would give them a simple way to see availability in one place. Commission tracking is another important feature. The platform should let us record and report commissions for travel agents and OTAs, making it easier to track booking costs and understand what each reservation nets the resort. Finally, it would be useful to connect the platform with communication tools and contact details we already use, including our resort phone number and WhatsApp account. That would let us keep guest conversations in one place while continuing to use the contact methods guests already know. Overall this platform like others will be a learning curve and has a lot of nice features but the secondary work that is needed for our operational needs is making me wonder if I made the right choice by switching.
3.5
Average
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
3.0/5
Implementation
5.0/5

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