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Review of Hotek Hospitality Group

8
Seamless digital check-in — support and admin could be smoother
Owner from 5 to 9 room Boutique Hotels in Utrecht (Netherlands)
Verified
2 days ago
Products Reviewed
Hotel Keyless Entry Systems
What do you like most?
We use Hotek’s Digital Key system, which works brilliantly for us. Our entire check-in process is fully digital, so there’s no need for a physical reception. This allows us to operate with fewer staff while offering our guests a seamless and flexible check-in experience. Guests can access their luxury lodge whenever it suits them, without having to wait in line at reception or worry about fixed check-in times. It’s a win-win: greater operational efficiency for us and a more convenient, stress-free arrival experience for our guests.
What do you dislike or think could be improved?
One area that could be improved is the administrative department and, occasionally, customer support. While the product itself works very well, we have experienced situations where administrative matters were not handled as smoothly or accurately as expected. Support is generally helpful, but at times the response time or follow-up could be better. In the end, issues are always resolved, which we appreciate, but sometimes it takes more time and effort than necessary. A more proactive and efficient approach would make the overall experience even better.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5

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