Hospitality’s leading Mobile Key solution
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Hotek Hospitality Group
4.5 (34 REVIEWS)
HT Score
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Hotek Hospitality Group
Ranked 3 (out of 55) in Hotel Keyless Entry Systems
HOTEK Your Mobile Key : the mobile key solution for all hotel locks worldwide without downloading an app
91% recommended by 33 hotels
Hotek Hospitality Group has 0 reviews from United States so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of Hotek Hospitality Group’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hotek is praised as a reliable keyless-entry solution that helps hotels run without a 24/7 front desk, cut physical key handling, and deliver smoother arrivals for tech-savvy guests. Reviewers highlight remote access control, PMS integration (notably Mews), and the ability to send mobile keys by SMS/email/WhatsApp to speed check-in and support unstaffed operations. Some note gaps in messaging, reporting, logs, and app/admin usability.
What Types of Hotels Hotek Hospitality Group is Popular For
Size
6 | X-Small (1-9 room)
16 | Small (10-49 room)
7 | Mid-Sized (50-99 room)
3 | Large (100-499 room)
Country
24 | Netherlands
6 | Belgium
1 | Mexico
1 | Lithuania
Type
19 | Boutique Hotels
11 | City Center Hotels
8 | Bed & Breakfast & Inns
5 | Airport/Conference Hotels
5 | Limited Service & Budget Hotels
5 | Luxury Hotels
3 | Branded Hotels
2 | Extended Stay & Serviced Apartments
1 | Hostels
1 | Resorts
Region
31 | Europe
1 | North America
Category
34 | Hotel Keyless Entry Systems
Didn’t find what you were looking for?
What is Hotek Hospitality Group?
Founded in 1999 | Headquarters in Etten-Leur (Netherlands) | 49 employees
Hotek Hospitality Group is a provider of innovative hotel lock solutions designed to enhance security and guest convenience. Their key product, Your Mobile Key, is a cloud-hosted platform that enables guests to unlock their room doors electronically using their smartphones, without requiring app installation. This technology allows for real-time updates and the pushing of promotions or messages to guests.
Hotek's locks, including the CLASSIC, Mini, and Small Line series, can be seamlessly upgraded with the GuestKey controller, a Cloud Low Energy (CLE) chip. This upgrade allows existing RFID locks to be managed via the Web App, eliminating the need for physical keycards and streamlining hotel operations. This flexibility makes Hotek an excellent fit for properties looking to modernize their access control systems efficiently.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Hotek Hospitality Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Hotek Hospitality Group Reviews Analyzed: 24
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Hotek Hospitality Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Hotek Hospitality Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hotek Hospitality Group's Provided Description:
"Hotek Hospitality Group is known for its hotel locks. With our innovative view on the lock, we have been creating future-proof hotel locks for two decades now. All our hotel locks are Your Mobile Key-ready. Don't have a Hotek hotel lock? No problem, our well-trained employees have the qualities to convert your current hotel lock into a future-proof Your Mobile Key hotel lock. Discover Your Mobile Key Experience real mobile key Your Mobile Key offers a "cloud hosted platform" and allows you, among other things, to open any lock electronically from anywhere in the world using your smartphone without the need for app installation. Easily make real-time changes to the WebApp and offer push promotions or messages to your guests. CLE Controller All Hotek CLASSIC, Mini and Small Line locks are CLE-ready (GuestKey) but other brands of locks can also be fitted with GuestKey. Upgrade the locks with the GuestKey controller so that the lock can be opened with the Web App. This makes the keycard superfluous. The GuestKey controller, a Cloud Low Energy chip (CLE©), can be easily installed in each RFID lock."
FAQs
Hotek Hospitality Group Alternatives
Not sure if Hotek Hospitality Group is right for your hotel? Here are similar Hotel Keyless Entry Systems vendors that could be a good fit for your hotel:
Capabilities
Hotek - YMK Dashboard app for hoteliers
Hotek - YMK Dashboard app for hoteliers
The YMK app gives hoteliers insight into and full control over the locks. Within the app, you can unlock doors remotely, check the battery status, view the history of door openings and customise the web app for guests. This dashboard was already available on desktop, but is now also available in the app.
Battery status of doorlocks
Battery status of doorlocks
One feature and major advantage of our mobile key system is that you can check the battery level of your locks. You can even set it up so that if a battery falls below a certain voltage, you’ll receive an email, ensuring you’re always prepared and that a guest isn’t left standing in front of a locked door.
Webapp to open the door
Webapp to open the door
Guests do not need to download an app, use Apple Wallet or Bluetooth. They are sent a link to a web app via email, text message or WhatsApp. This web app features a slider to open the door. You also have the option to include a feedback module, your own branding, information and upsell opportunities.
Open the doors remotely
Open the doors remotely
Hoteliers in the area can open the doors remotely. These are good options for hoteliers who are not always on site but still want to have full control over their hotel.
Create upsell possibilities
Create upsell possibilities
In the web app, you can let your guests book additional services when making a reservation and generate extra revenue from them. Examples include bike hire, a late check-out or, for instance, a bottle of wine in their room.
Features
Door Hardware
4/5 features
Access Management
4/5 features
Guest App
4/5 features
Compatibility
4/5 features
Available Add-ons & Modules
Minifridge
Minibars for your guest rooms with built in inventory tracking and refill notifications.
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Hotek Hospitality Group Reviews Summary
Ease of Use
4.5/5
Customer Support
4.4/5
ROI
4.4/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, Hotek Hospitality Group is the #4 most trending product in the Hotel Keyless Entry Systems category (out of 55) and the #223 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHotek Hospitality Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Hotek Hospitality Group Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare Hotek Hospitality Group to Top Alternatives
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Hotelier Rating
Looking for specific info?
8
Seamless digital check-in — support and admin could be smoother
Owner from 5 to 9 room Boutique in Utrecht (Netherlands)
Verified
2 days ago
We use Hotek’s Digital Key system, which works brilliantly for us. Our entire check-in process is fully digital, so there’s no need for a physical reception. This allows us to operate with fewer staff while offering our guests a seamless and flexible check-in experience.
Guests can access their luxury lodge whenever it suits them, without...
Netherlands
Netherlands
Owner
X-Small Hotel
9
Reliable partner with smooth communication — could be more proactive on updates
Operations manager from 75-99 room Boutique in Breda (Netherlands)
Verified
2 days ago
We are very satisfied with Hotek’s product quality and service. Their personal approach, dedicated team and smooth communication make all the difference. A reliable partner we genuinely enjoy working with and would highly recommend to other hotels!
Netherlands
Netherlands
Operations manager
Mid-Sized Hotel
10
Excellent service and design, with iOS compatibility to improve
Owner from 25-49 room City Center Hotel in Amsterdam (Netherlands)
Verified
2 days ago
Service is excellent! Product design and functionality is to highest standards and additional hotel supplies and room amenities are great.
Netherlands
Netherlands
Owner
Small Hotel
8
Easy-to-use keycards that new colleagues learn quickly — but delivery delays happened
Manager from 25-49 room Bed & Breakfast & Inn in Den Bosch (Netherlands)
Verified
8 days ago
Easy to use keycard system, New colleagues can learn quickly. Also the quality of the keycard themselves are decent, also there is an option to print your own design.
Netherlands
Netherlands
Manager
Small Hotel
10
Secure contactless check-in — but the interface feels dated
Manager Tower Hotel Aalst from 75-99 room City Center Hotel in Aalst (Belgium)
Verified
11 days ago
The keyless entry system works perfect for the reception, housekeeping and clients. Reception can make a contactless key with date and controlled access to make sure the check-in is secured.
Belgium
Belgium
Manager Tower Hotel Aalst
Mid-Sized Hotel
9
Reliable hotel locks and accessories with quick support
Manager from 25-49 room Boutique in Mol (Belgium)
Verified
15 days ago
We collaborate for hotel locks and access control. Systems work smoothly and are reliable. If there are any problems, the service is quick and good.
Furthermore, we order hotel accessories and necessities such as minibars, door closers, hair dryers, safes... Reliable quality and smooth delivery.
Belgium
Belgium
Manager
Small Hotel
10
Solid, easy-to-use locks with better onboarding needed
Director from 5 to 9 room Hostel in Amsterdam (Netherlands)
Verified
21 days ago
We chose Hotek to supply the electronic door locks for our 64-bed hostel in Amsterdam, and we are very pleased. Their team is responsive, knowledgeable and quick to help with any questions. The locks are solid and easy to use, and the mobile key solution fits perfectly with our goal of offering self-service check-in. Highly recommended for...
Netherlands
Netherlands
Director
X-Small Hotel
10
Efficient and reliable — but customer service needs work
Co-owner from 5 to 9 room Boutique in Vlissingen (Netherlands)
Verified
1 months ago
It works very well and is very efficient. It saves a reception and all the guests really like it as we hear from them.
Netherlands
Netherlands
Co-owner
X-Small Hotel
10
Quick solution
Head from 25-49 room Boutique in Vilnius (Lithuania)
Verified
4 months ago
We ordered cards, which we started using only 11 months after receiving them, and when we noticed that they were not working correctly, we contacted the support team, who sent other cards the same day.
Lithuania
Lithuania
Head
Small Hotel
9
The system is advanced and versatile in use.
Hoofd Technische Dienst from 75-99 room in Terneuzen (Netherlands)
Verified
4 months ago
The versatility of Hotek. You have a wide range to choose from. This allows you to order many products from one supplier and also have one contact person for these products.
Netherlands
Netherlands
Hoofd Technische Dienst
Mid-Sized Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Hotek provides high-quality, modern access control solutions that are both secure and easy for guests to use. Their team is also highly supportive during implementation, which makes setup smooth and efficient.
Showing all answers to: "What does this product or service do well?"
Hotek provides high-quality, modern access control solutions that are both secure and easy for guests to use. Their team is also highly supportive during implementation, which makes setup smooth and efficient.
Today more than ever hotels understand that technology provides solutions that help make better decisions for growth, improved operations, and more importantly to provide safe and secure seamless guest experiences to their guests. With our Hotek technology partnership integrations and their software installed on-premise network, the full range of Hotek smart locks are supported by AeroGuest. High quality and superb design customizable design aesthetic Hotek smart locks unique capability is a good fit for AeroGuest.
Question:
What differentiates this product or service from the competition?
Answer:
What sets Hotek apart is its sleek hardware design paired with reliable mobile key functionality, making it a great fit for hotels looking to enhance the guest experience without overcomplicating operations.
Showing all answers to: "What differentiates this product or service from the competition?"
What sets Hotek apart is its sleek hardware design paired with reliable mobile key functionality, making it a great fit for hotels looking to enhance the guest experience without overcomplicating operations.
A plastic keycard is considered non-environmental, and even be unsanitary to hand out to every guest staying at the hotel every day. Hence, replacing a plastic key card and having a mobile hospitality solution enabling guests to get a digital key on their own phone is a must.
Hotek don’t use Bluetooth but are using a special add-on 100% cloud based controller under the product name GuestKey. We don’t believe in BLE as this is not a good product for security. Our cloud controller can also be placed at existing lock brands. They just plug and play the controller in their lock and convert the lock in a mobile key system.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you're considering Hotek, make sure to explore their mobile key options early in the process—it's one of their most valuable features and can significantly improve the guest check-in experience while reducing front desk workload.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you're considering Hotek, make sure to explore their mobile key options early in the process—it's one of their most valuable features and can significantly improve the guest check-in experience while reducing front desk workload.
At AeroGuest we work a lot with web services and Hotek can provide a key that does not need an app download. An approach that appeal to some hotelliers. A relatively new approach to the market and the digital guest journey.
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Support
Unverified
Hotek Hospitality Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2027
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ROI
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