Review of Canary Technologies

10
Streamlined front desk operations and secure authorizations — but workflows could be more flexible
Front Office Manager from 200 to 499 room Bed & Breakfast & Inns in Richmond (Canada)
Verified
1 days ago
What do you like most?
Canary Technologies has significantly streamlined our daily front desk and back-office operations. We primarily use Canary for Digital Authorizations and Guest Messaging, and both modules have proven to be game-changers for our hotel team. Cybersecurity & Fraud Prevention: Switching to Canary for third-party credit card authorizations has elevated our PCI compliance and fraud protection. Replacing outdated paper/PDF authorization forms with secure digital links has practically eliminated chargeback risks and protected us from fraudulent transactions. Knowing that sensitive guest payment details are handled securely gives both our team and our guests total peace of mind. Guest Messaging & Real-Time Communication: The Guest Messaging platform has transformed how we connect with our guests throughout their stay. It allows us to seamlessly handle guest requests in real time, answer questions instantly, and proactively ask for feedback during their visit. It has made our guest communication faster, more direct, and much more modern without putting extra strain on our staff.
What do you dislike or think could be improved?
It would be great if we can have a system where we can create systems and assign it to operational departments based on guests requests and feedback.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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