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Review of Sirvoy

10
Reliable system and standout support, but booking flow needs polish
Founder & Concept Director from 5 to 9 room Bed & Breakfast & Inns in Haslev (Denmark)
Verified
1 days ago
Products Reviewed
Property Management Systems
What do you like most?
Sirvoy has the best customer support I have ever experienced. Being able to speak to a real person who listens, understands the issue and helps find a solution is both rare and incredibly valuable. It saves me time, and I have never experienced a situation where we couldn’t find a solution. The system is reliable, offers a good range of useful features and is straightforward to implement. It integrates with all the OTAs I use, making it easier to manage bookings across different platforms and keep daily operations running smoothly. As the owner of an independent boutique hotel, I also appreciate the fair pricing. Sirvoy offers the functionality I need without the cost and complexity that often come with systems designed for much larger operations. But what really sets Sirvoy apart is the combination of reliable technology and genuinely personal support. Knowing there is a real person ready to help makes a significant difference when running a small, independent business. It gives me confidence in the system and allows me to focus more of my time on what matters most: my guests. The daily chat support is another major advantage, and the ability to customise guest communication templates makes it quick and easy to respond to different needs while keeping communication personal and consistent.
What do you dislike or think could be improved?
I would love to see more flexibility in customising the booking journey to match each property's own visual identity, including the ability to use our own fonts. Ideally, the transition from website to booking engine would feel seamless, rather than like stepping into a different system. The backend could also be more intuitive, and the booking engine embedding on our own website could be more elegant and better integrated into the overall design. Finally, I think the booking process could be more streamlined, with fewer clicks between choosing a room and completing a reservation. For example, extras could be displayed directly under each room, avoiding the need to select a room and then select it again in the next step. These improvements would make the experience smoother for both hotel owners and guests, while allowing independent boutique hotels to maintain their own identity throughout the entire booking journey.
5.0
Excellent
Ease of Use
3.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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