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Sirvoy

4.7 (55 REVIEWS)

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HT Score  
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Sirvoy

4.8 (55 REVIEWS)

Ranked 16 (out of 315) in Property Management Systems

All-in-One Hospitality Management System, Channel Manager and Booking Engine

95% recommended by 54 hotels

Bell avatar Bell - AI powered product analyst

I analyzed all of Sirvoy’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Sirvoy for its exceptional customer support, robust booking management, and seamless integration with various platforms. The software's ability to manage complex room settings and easily synchronize with channels like Expedia and Booking.com can significantly enhance revenue generation. Users appreciate the intuitive interface, which decreases operational time and potentially reduces costs. However, areas for improvement include better reporting features and enhanced customization options to maximize property management efficiency.

Read their reviews

Support

World-class

32 reviews mentions in "Support"

29 positive

3 negative

Hoteliers often highlight Sirvoy’s customer support as one of its standout features. Support is described as being highly accessible, with assistance available through various channels such as chat and phone. Users consistently mention the quick response times they experience, receiving help in under a minute in several cases. The expertise of the support team is frequently praised, with staff demonstrating deep product knowledge and the ability to solve even complex issues efficiently. Specific instances of support staff, like Brian and Joseph, are notably positive, valuing their quick problem-solving abilities and patient, human approach. Additionally, the availability of support on a 24/7 basis, combined with the thorough professional training of the representatives, ensures users feel well-assisted regardless of time zones or emergencies. This comprehensive support system adds significant value to the product and enhances overall user satisfaction.

Owner Manager

21 days ago

Verified

... The wait time is never too long. The agents normally have the solutions I require to move ahead. Real People. ...

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Owner Chalet Lenzi St Anton Austria

1 months ago

Verified

... Short waiting time, helpful advice, knowledge was super. Ryan was on top of his game! Thank you for getting the job done! ...

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Manager

3 months ago

Verified

... Qualified professional support immediately! ...

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Partner

3 months ago

Verified

... He was helpful and patient with me as I navigated all the different fields. I would highly recommend working with Amadeus. ...

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Hotelier

3 months ago

Verified

... The translator enginee was sligtly confused when I in the middle of the chat switched from Swedish to English... :) ...

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Owner

4 months ago

Verified

... Support is getting worse, actually non existent now. The features are lacking. They have made too many pricing mistakes that cost me money and always try to avoid blame. ...

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Project Manager

4 months ago

Verified

... Incredibly helpful and warm customer service. Everytime I have ...

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Rezeptionist

4 months ago

Verified

... To be honest, there is nothing that comes in my mind. They were so fast and made everything possible to help us. ...

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owner

5 months ago

Verified

... really good. Always very fast, 24hrs and very good trained of the product The support center is truly exceptional. Not ...

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inn owner

5 months ago

Verified

... things that you hoped were different. But these are always included in the chat with Helpdesk and solutions are ...

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Docente Educacion Especial

5 months ago

Verified

... It allows immediate communication with our guests. And it is very practical ...

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owner

5 months ago

Verified

... support is the best I have ever worked with, I have NEVER waited more than a minute and they have always been ...

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Sale & Admin Executive

5 months ago

Verified

... Brian is helpful a lot and fast to solve my issue ...

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Hostel Host

5 months ago

Verified

... Kind & Efficient Customer Service ...

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Owner of Centralhotellet and Hotel Svanegarden

6 months ago

Verified

... would be great with the possibility of saving customer details for later use, (like returning companies) so I don't have to enter all of the details everytime. But it doesn't ...

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Owner

6 months ago

Verified

... The software is user friendly and makes sense. Support is easily accessible and very responsive - sorting out issues and answering questions quickly and clearly. ...

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Comerciante

6 months ago

Verified

... Efficient platform and excellent support ...

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Director

7 months ago

Verified

... The possibility to syncronize all the platforms and it works in around 10 seconds. Perfect help from the chatfunction afterwards to control my setup was correct. ...

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Owner

7 months ago

Verified

... room types which would really help in the case of larger group bookings. ...

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Customers relations manager

7 months ago

Verified

... For me the stability, quick response and uptime are very important features. I can always access the system from all over the world. It is always quick and issues are solved very fast. ...

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General Manager

7 months ago

Verified

... Everytime I have a question about something, Brian, Masaki, Leonard, and the team are there to help quickly and professionally. The Chat feature is incredible. ...

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owner

7 months ago

Verified

... Highly recommend for small hotel, easy to use and also to train new staff. Almost always get online support instantly via chat. ...

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Property owner

8 months ago

Verified

... I really don't see any improvement. I have always gotten my issue resolved in a fast and polite manner. Great support team! ...

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Owner/ operator

9 months ago

Verified

... Pleasant & helpful ...

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Property owner

10 months ago

Verified

... stomer Service is incredible, it is like having a tech person sitting next to me. It is fast and super reliable. ...

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Owner

10 months ago

Verified

... before but I find this easier to navigate and the support is instantaneous and really helpful - I 100% recommend ...

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Business owner

10 months ago

Verified

... system is super intuitive and offers high quality multi language user interface for the consumer customer. ...

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Marketing Manager

10 months ago

Verified

... I would like more of a breakdown with the various payments made. It would also be great if the statistics were downloadable and customised according to your needs on excel for example or other formats like PDF. I would also add some kind of alert for staff eg for allergies or changes to a booking or missing payments to old bookings etc or even unchecked ...

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Administrator

10 months ago

Verified

... articles to help and refer back to when required. Staff take the tie to listen to your request and tailor the ...

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Vært

10 months ago

Verified

... third-party solutions. Furthermore, the creation of detailed educational content, especially video tutorials tailored for front ...

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owner

11 months ago

Verified

... Always professional, patient, and kind. ...

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Owner

11 months ago

Verified

... The response is always prompt and very helpful. They are open to my suggestions for change and helpful in finding ways to resolve my problems. ...

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Innkeeper

13 months ago

Verified

... and I received great support as needed during the onboarding phase. The platform is intuitive and easy to use. I ...

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management

14 months ago

Verified

... Apart of the reliable system it offers, I admire most the Top 24/7 Customer Representatives who always greet you before asking you how they can help you with. ...

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Automation

Optimized

10 reviews mentions in "Automation"

7 positive

3 negative

Hoteliers often appreciate Sirvoy's automation capabilities, highlighting how their Smartpricing feature leverages AI to dynamically adjust rates, accommodating seasonal demands and local events. This relieves users from the manual effort of rate management and ensures competitive pricing. The software allows customization of minimum stay requirements by date and room type, providing flexibility in managing reservations. Sirvoy's automation enhances workflow efficiency, facilitating seamless communication with guests through templated messages and simplifying task management, thus reducing operational errors and saving time.

Owner

20 days ago

Verified

... and haven't really found anything I'm missing. But a signal if a booking isn't paid would be good. An app to manage ...

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Owner

2 months ago

Verified

... I'd make some personal tweaks here and there. Some customization to automatic charges for reservations. Some customizations to the Calendar view etc. ...

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Manager

3 months ago

Verified

... somewhat clearer conflict resolution for the availability exception rules. But then again, we have an abnormal amount of ...

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Partner

3 months ago

Verified

... The video's provided during the set-up were a prior version of the back end. There were pages that were not available for me to use. ...

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Assistante de Direction

5 months ago

Verified

... intuitive platform that simplifies the management of our daily reservations. Thanks to its clear interface and comprehensive ...

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Docente Educacion Especial

5 months ago

Verified

... searching for availability in the calendar. Being able to send communications to guests using templates. It is highly ...

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owner

5 months ago

Verified

... what I want from the system. We have 8 rooms with an expansion early 2025, and and I definitely feel like this system ...

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Owner of Centralhotellet and Hotel Svanegarden

6 months ago

Verified

... would be great with the possibility of saving customer details for later use, (like returning companies) so I don't have to enter all of the details everytime. But it doesn't affect my opinion on this ...

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Management

6 months ago

Verified

... love to have Smartpricing added, so my rates can be adjusted by AI as it is a lot of work to find suitable rates myself ...

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Owner

7 months ago

Verified

... flexible like booking.com, i can easily change to specific date and room type just like booking.com instead of ...

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Marketing Manager

10 months ago

Verified

... manage bookings. This includes making bookings, stats, reports, check in and outs, accounts and more! You can easily ...

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Administrator

10 months ago

Verified

... Easy to contact through the Chat option. Fast responses and provision of link to further articles to help and refer back to when required. Staff take the tie to listen to your request and tailor the response to suit. They will look at your ...

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Vært

10 months ago

Verified

... and on-site transactions - Sirvoy already have the backbone done for this feature. Deepening the direct integrations ...

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Reservation Manager

11 months ago

Verified

... absolutely delighted to utilize Sirvoy as our chosen villa booking system and management solution. Its user-friendliness is truly exceptional, making it a breeze to access information with utmost clarity. Sirvoy's array of tools, including a remarkably straightforward website builder, efficiently optimizes our booking management process. Everything ...

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Owner

11 months ago

Verified

... appreciate the ease of use, security features, customer service and continuous updates. The platform is organized to allow maximum efficiency in organizing ...

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Owner

14 months ago

Verified

... system could make it easier changing the prices for manual bookings. Is should be more easier to write the amount ...

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Integrations

Connected

15 reviews mentions in "Integrations"

7 positive

8 negative

Hoteliers often highlight the range of integrations, noting that Sirvoy's Property Management System connects with various booking platforms and channels, which is crucial for managing multiple properties efficiently. However, users have expressed challenges with the ease of setting up certain integrations, such as with Google Hotel Ads, indicating a potential area for improvement. Additionally, while some integrations are praised for their functionality, the lack of direct SMS or WhatsApp messaging, instead of relying on email notifications, suggests a desire for more versatile communication options across integrated systems. Consistency and reliability of the existing integrations are generally appreciated but there's an expectation for more tailored and robust connections to meet specific needs.

Owner

20 days ago

Verified

... options. Thanks to Jack at support, I got quick help creating a payment solution. Sirvoy is a fantastic, well-developed system ...

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director

3 months ago

Verified

... Easier implementation between Sirvoy and google ads. I've tried the channel google hotel ads but cant seem to make it work. ...

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Hotelier

3 months ago

Verified

... The translator enginee was sligtly confused when I in the middle of the chat switched from Swedish to English... :) ...

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Project Manager

4 months ago

Verified

... the interface is clean and super easy to use, zero trouble in integration with booking engines ...

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GM

5 months ago

Verified

... looking admin would be more pleasing to work with Pre check in form would be awesome, what i could send out to the ...

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Comerciante

6 months ago

Verified

... They may need to improve SMS or WhatsApp messaging when reservations or other operations come into the PMS since they only send an email. ...

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Director

7 months ago

Verified

... The possibility to syncronize all the platforms and it works in around 10 seconds. Perfect help from the chatfunction afterwards to control my setup was correct. ...

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Owner

7 months ago

Verified

... customer service is really fast!!! easy to use to manage my 17 cottages. can link to so many different channels. ...

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General Manager

7 months ago

Verified

... outside of Sirvoy- like booking channels that have absolutely no customer support at all. ...

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Treasurer

9 months ago

Verified

... Flexible system, great customer service, reasonably priced, lots of integrations. Free integration with Google hotels. customissable booking interface with CSS ...

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Owner

10 months ago

Verified

... Western NSW and this program ticks all the boxes. I have used RMS before but I find this easier to navigate and the ...

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Business owner

10 months ago

Verified

... the future. The booking engine implementation into a Wordpress site was easy and works exactly like I was hoping ...

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Marketing Manager

10 months ago

Verified

... Lastly, I would like more of a breakdown with the various payments made. It would also be great if the statistics ...

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Vært

10 months ago

Verified

... swiftly addressed, often preemptively. The array of integrations offered by Sirvoy, from online booking engines to payment ...

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Owner

11 months ago

Verified

... Maybe in the future we could do with a good CRM and addition accounting modules but nothing at this moment. ...

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Operations Manager

11 months ago

Verified

... Further integrations and more features that sync with other types of PMS and POS software would be a nice addition. ...

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Reservation Manager

11 months ago

Verified

... Configuration with Booking.com channel for extra bed set up because apparently, it does not reflect correctly. Sirvoy does not have the correct settings for extra bed. ...

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CEO

11 months ago

Verified

... to the mobile app and additional integrations with third-party services would further enhance its versatility ...

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Innkeeper

13 months ago

Verified

... There are some additional features that I would like to see, like the ability to provide gift certificates. I found a way around this for now, but it's not pretty. ...

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Value

Outstanding

30 reviews mentions in "Value"

25 positive

5 negative

Hoteliers often express that Sirvoy's Property Management Systems product offers substantial value for money. Users appreciate the reasonable and transparent pricing, which delivers strong ROI relative to its features compared to more expensive competitors. While the core functionality may not be as advanced as other providers, the available workarounds and versatility for managing rates and reservations align well with the price point. Additionally, the chat support stands out as a significant contributor to the perceived value, providing confidence and quick assistance to users. Overall, the combination of affordable pricing and comprehensive support services enables small businesses to efficiently manage their operations without unnecessary costs.

Owner

5 days ago

Verified

... Available 24 hours a day at moments notice. Working at the other end of the world always means That time differences are ironed out. ...

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Owner Chalet Lenzi St Anton Austria

1 months ago

Verified

... If you know how it works it is really easy. Fast support, not long queues on the phone! ...

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Owner

2 months ago

Verified

... Great Hostel PMS ...

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Manager

3 months ago

Verified

... every time. Besides the personal support-line their extensive FAQ and knowledge base with support articles linked ...

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Partner

3 months ago

Verified

... He was helpful and patient with me as I navigated all the different fields. I would highly recommend working with Amadeus. ...

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Owner

4 months ago

Verified

... The price is fair, that is the draw card. The customer service use to be good, with the new system it is almost non existent. You get what you pay for. ...

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Project Manager

4 months ago

Verified

... better. Also more pricing options under the fixed rates (the only way to differentiate rates is by guest numbers at the mom ...

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GM

5 months ago

Verified

... awesome, having more booking engines for different use cases. just awesome: Housekeeping module, really simple ...

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owner

5 months ago

Verified

... efficiency and expertise. The overall experience has been consistently top-notch, and their dedication to customer satisfaction ...

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Assistante de Direction

5 months ago

Verified

... payment systems could also improve the experience for international users. Finally, a mobile app version with more features ...

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CEO

5 months ago

Verified

... Not sure what to improve, i really linked to system just how it is. But perhaps add more payment options ...

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Docente Educacion Especial

5 months ago

Verified

... We have started using this platform and so far it is very useful, practical and makes our hosting space look much more professional. ...

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Founder

5 months ago

Verified

... managing our hospitality business, and it has been an absolute game changer. The software is incredibly user-friendly, ...

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owner

5 months ago

Verified

... rates and minimum stays for last minute deals. The price is one of the best values out there, maybe not every bell and whistle ...

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Owner of Centralhotellet and Hotel Svanegarden

6 months ago

Verified

... - It is a simple system to navigate - It always works perfectly - Customer service is excellent! - The price is very reasonable ...

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Admin

6 months ago

Verified

... Sirvoy booking engine, so far, the best for me! ...

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Management

6 months ago

Verified

... Sirvoy Property management offers all my small business needs, it provides good overviews, the chat offer quick support, prices are reasonable ...

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Owner

6 months ago

Verified

... ctionality isn't as high level as some other more expensive providers, but there is usually a workaround. It would ...

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Comerciante

6 months ago

Verified

... Without a doubt, the support they give in the chat on the page is what gives me the most confidence in Sirvoy. ...

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Director

7 months ago

Verified

... To have the best control as a host. It's formidable to have the overview. Perfect help from Joseph from chatforum. ...

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Owner

7 months ago

Verified

... The most verstatile App out there for a multi-offering property! ...

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Treasurer

9 months ago

Verified

... It was a shame they discontinued the cost per click with Trip Advisor. The customer booking interface could be made more intuitive for guests by being able to click days on the availabiloty calendar ...

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Property owner

10 months ago

Verified

... steps.. The system is comprehensive enough to manage a large property portfolio and is the next level up from the ...

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Owner

10 months ago

Verified

... 9 room motel in Gilgandra Mid Western NSW and this program ticks all the boxes. I have used RMS before but I find this easier to navigate and the support is instantaneous and really helpful - I 100% recommend this program. ...

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Business owner

10 months ago

Verified

... Cannot really think of much to improve so far - maybe with the pricing I think there is quite a jump from basic to pro... But on the other hand, it offers an ...

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Marketing Manager

10 months ago

Verified

... for this. I would also like more information on the statistics side of things. Lastly, I would like more of a breakdown ...

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Administrator

10 months ago

Verified

... Chat option. Fast responses and provision of link to further articles to help and refer back to when required. Staff ...

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Vært

10 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer ...

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Owner

11 months ago

Verified

... our main booking system for three years. It delivers exactly what we are looking for at all levels. Clear, precise and not overcrowded ...

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CEO

11 months ago

Verified

... versatility and appeal. Overall, I would rate Sirvoy a solid 9 out of 10. Its combination of user-friendly design, ...

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Innkeeper

13 months ago

Verified

... reliable and cost effective for my four room B&B. The payment structure is easy to understand and convenient. I have ...

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management

14 months ago

Verified

... improvements the winner of the implemented ones will receive some sort of compensation/credit as a reward. ...

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Functionality

Innovative

29 reviews mentions in "Functionality"

21 positive

8 negative

Hoteliers often highlight Sirvoy's functionality as robust and reliable, with key features like booking management and guest communication handled effectively. Despite some users noting that its functionality isn't as advanced as more expensive providers, workarounds are generally available. Automation of tasks, like syncing across platforms, is praised for efficiency. However, there are calls for more customization options, such as flexible check-in/out rules and advanced pricing structures. Additionally, while the system is scalable for varied business sizes, some users find conflict resolution for availability exceptions cumbersome.

Owner

20 days ago

Verified

... to create bookings, find bookings, make changes and view statistics. There is also the option to add notes and ...

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Manager

3 months ago

Verified

... developer if your questions are technical enough. The scalability of the system impresses. We are a very small family B&B with ...

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director

3 months ago

Verified

... Fast problem solution. the CS can see all the settings of your account. With other softwares that ...

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Partner

3 months ago

Verified

... The video's provided during the set-up were a prior version of the back end. There were pages that were not available for me to use. ...

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Hotelier

3 months ago

Verified

... The translator enginee was sligtly confused when I in the middle of ...

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Owner

4 months ago

Verified

... Support is getting worse, actually non existent now. The features are lacking. They have made too many pricing mistakes that cost me money and always try to avoid blame. ...

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Project Manager

4 months ago

Verified

... "accommodations" and "rooms" is a bit confusing, this could be handled better. Also more pricing options under the ...

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GM

5 months ago

Verified

... module, but for a different user: A function for daily financial closings, where i can add the daily incomes, payment ...

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owner

5 months ago

Verified

... Visible Discount Display: When a customer selects a stay that qualifies for a discount, we suggest adding a clear and noticeable display of the discount percentage/amount, ...

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manager and owner

5 months ago

Verified

... that I would like to have. For example, it would be nice to have a function to control check in AND check outs. Ex: Check ...

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inn owner

5 months ago

Verified

... remember it right now. while using the platform you sometimes come across things that you hoped were different. But ...

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Assistante de Direction

5 months ago

Verified

... interface and comprehensive features, we save time and avoid errors. In addition, their customer service is always ...

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CEO

5 months ago

Verified

... Amazing booking system ...

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Docente Educacion Especial

5 months ago

Verified

... practical for us when searching for availability in the calendar. Being able to send communications to guests using templates. ...

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Founder

5 months ago

Verified

... super helpful. It's rare to find such a reliable and well-rounded software solution that also provides exceptional ...

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owner

5 months ago

Verified

... best I have ever worked with, I have NEVER waited more than a minute and they have always been super helpful with any concerns directing me with different options when possible to accomplish what I want from the system. We have 8 rooms with an expansion early 2025, and and I definitely ...

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Hostel Host

5 months ago

Verified

... customer, for example, or differentiate between a credit receipt and an invoice, before trying to figure it ...

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Owner of Centralhotellet and Hotel Svanegarden

6 months ago

Verified

... - It would be great with the possibility of saving customer details for later use, (like returning companies) ...

See full review

Management

6 months ago

Verified

... Sirvoy Property management offers all my small business needs, it provides good overviews, the chat offer quick support, prices are reasonable ...

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Owner

6 months ago

Verified

... usually a workaround. It would be great to have more customising features and an app rather than relying on desktop ...

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Director

7 months ago

Verified

... The total view over the 3 platforms where my guests book rooms... ...

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Owner

7 months ago

Verified

... allow me to adjust minimum nights of stay more flexible like booking.com, ...

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Owner

7 months ago

Verified

... The most verstatile App out there for a multi-offering property! ...

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Customers relations manager

7 months ago

Verified

... Stable and quick Management System ...

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owner

7 months ago

Verified

... Would love if there was an app for mobile devices and seminars to help small hotels compete for online presence. ...

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Treasurer

9 months ago

Verified

... Flexible system, great customer service, reasonably priced, lots of integrations. Free integration with Google hotels. customissable booking interface with CSS ...

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Property owner

10 months ago

Verified

... learn and apply. Although I only have a couple of boutiques hotels I find it perfect for our needs. ...

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Owner

10 months ago

Verified

... I run a small 9 room motel in Gilgandra Mid Western NSW and this program ...

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Business owner

10 months ago

Verified

... basic to pro... But on the other hand, it offers an easy entry to small business owners, and actually for us ...

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Marketing Manager

10 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and remember the same figures and details ...

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Administrator

10 months ago

Verified

... Only suggested improvement would be in the functionality of the calendar when viewed from a mobile device. It can be a little small and difficult to manage. ...

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Vært

10 months ago

Verified

... nuanced needs of the hospitality industry. Integrating a proprietary POS system could provide a seamless operational flow, ...

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Owner

11 months ago

Verified

... not need. Most importantly of all it works well on poor internet. Indispensable when running a resort in the ...

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Reservation Manager

11 months ago

Verified

... Superb tools ...

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Operations Manager

11 months ago

Verified

... Sirvoy makes it simple to add and modify accommodations, update our prices, and integrate into ...

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CEO

11 months ago

Verified

... The reporting and analyzing tools could be improved. I would like to get insights helping us making business decisions. ...

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Owner

11 months ago

Verified

... reservations. I appreciate the ability to manage my bookings remotely from my phone also. ...

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Owner

11 months ago

Verified

... It would be great if the date blocks for Restrictions for Bookable Days and Check-Ins/Check-Outs ...

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User Interface

Refined

15 reviews mentions in "User Interface"

11 positive

4 negative

Hoteliers often highlight Sirvoy's Property Management System for its user interface. The interface is described as intuitive and user-friendly, which allows for seamless navigation. Although the design could be more visually appealing, the ease of use compensates for this. Hoteliers emphasize the clarity of information presentation, making it simple for both new and experienced users to locate and understand necessary data. The interface responds quickly to user actions, which contributes to a smooth user experience. While some suggest improvements, like a built-in troubleshooting guide, the existing design provides a solid foundation for managing properties effectively.

Owner

20 days ago

Verified

... a signal if a booking isn't paid would be good. An app to manage bookings on your mobile would be great. ...

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Owner

2 months ago

Verified

... I'd make some personal tweaks here and there. Some customization to automatic charges for reservations. Some customizations to the Calendar view etc. ...

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Project Manager

4 months ago

Verified

... are there to help me out. 10/10. the interface is clean and super easy to use, zero trouble in integration with ...

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owner

5 months ago

Verified

... Visible Discount Display: When a customer selects a stay that qualifies for a discount, we suggest adding a clear and noticeable display of the discount percentage/amount, ensuring that it is readily visible during the booking process Transparent Price Adjustment: To improve transparency, we propose visually indicating the original base price, applying the discount, and highlighting the new, discounted price in a distinct and easily identifiable manner. We receive so many guests I would like to propose an improvement related to the presentation and application of discounts. Currently, we've noticed that discounts, in general, are not always prominently displayed or clearly communicated to our clients when they book through our website's booking engine. This issue has led to customer confusion, as they are often uncertain about whether ...

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GM

5 months ago

Verified

... Design, of course its not the most important thing, but a nicer ...

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Hostel Host

5 months ago

Verified

... troubleshooting page on the Sirvoy back end itself so that you could read about how to refund a customer, for example, or ...

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Admin

6 months ago

Verified

... I find it out intuitive, handfull and with friendly interface. We regret not joinning before on Sirvoy.Please, keep on that way! ...

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Owner

6 months ago

Verified

... customising features and an app rather than relying on desktop access. ...

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Director

7 months ago

Verified

... To have the best control as a host. It's formidable to have the overview. Perfect help from Joseph from chatforum. ...

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Owner

7 months ago

Verified

... around the accounting aspect. For example, instead of credit invoice, using the word void and instead of cash receipt, ...

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Treasurer

9 months ago

Verified

... Flexible system, great customer service, reasonably priced, lots of integrations. Free integration with Google hotels. customissable booking interface with CSS ...

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Property owner

10 months ago

Verified

... is fast and super reliable. I especially love the videos and onboarding process, it is my first time setting up ...

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Marketing Manager

10 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and remember the same figures and details as nothing is ...

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Administrator

10 months ago

Verified

... Only suggested improvement would be in the functionality of the calendar when viewed from a mobile device. It can be a little small and difficult to manage. ...

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Vært

10 months ago

Verified

... needs of the hospitality industry. The platform's server-side stability and the user interface's robustness ...

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Owner

11 months ago

Verified

... delivers exactly what we are looking for at all levels. Clear, precise and not overcrowded with functions that we ...

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CEO

11 months ago

Verified

... features of Sirvoy is its intuitive design, which makes navigating the system a breeze. Whether you're managing bookings, ...

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Reservation Manager

11 months ago

Verified

... is truly exceptional, making it a breeze to access information with utmost clarity. Sirvoy's array of tools, including a remarkably ...

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Owner

11 months ago

Verified

... Some of the processes require excessive clicking but I have been able to navigate through it all and complete the tasks I need to. ...

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Owner

14 months ago

Verified

... I get always one , no matter what I click or not . New mask and layout should be still be possible to change ...

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management

14 months ago

Verified

... all the time. Still I would recommend introducing a brainstorming suggestion system were clients are able to post their ...

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Hoteliers Most Frequently Mention

Customer Support
Intuitive Interface
Integration with Platforms
Booking Management
Customization Options
Scalability for Small & Medium Sized Businesses
Negative Pricing Features
Data Export and Reporting

What Types of Hotels Sirvoy is Popular For

Size

30 | X-Small (1-9 room)

19 | Small (10-24 room)

5 | Medium (25-74 room)

1 | Large (75-199 room)

Country

8 | United States of America

6 | Australia

5 | Sweden

4 | Denmark

3 | Argentina

3 | Canada

3 | Germany

2 | Thailand

2 | Spain

2 | France

2 | Indonesia

1 | Chile

1 | Honduras

1 | Norway

1 | Switzerland

1 | Italy

1 | Austria

1 | Malaysia

1 | Mexico

1 | Brazil

1 | New Zealand

1 | Tanzania

1 | Belize

1 | Malta

Type

21 | Bed & Breakfast & Inns

18 | Boutiques

17 | Resorts

9 | Limited Service & Budget Hotels

9 | Vacation Rentals & Villas

6 | Hostels

5 | Luxury Hotels

4 | City Center Hotels

4 | Airport/Conference Hotels

3 | Extended Stay & Serviced Apartments

3 | Motels

2 | RV Parks & Campgrounds

Region

21 | Europe

12 | North America

7 | Oceania

6 | South America

5 | Asia Pacific

1 | Central America

1 | Africa

Category

55 | Property Management Systems

Didn’t find what you were looking for?

What is Sirvoy?

Founded in 2008 | Headquarters in Ireland | 50 employees
Sirvoy is a Hospitality Management System designed for accommodation providers such as hotels, B&Bs, and hostels. This comprehensive platform simplifies all aspects of property management, enhancing day-to-day operations with a user-friendly interface. It allows hoteliers to capture online bookings seamlessly through an advanced booking engine, ensuring real-time synchronization across multiple channels like Booking.com and Expedia.com. Sirvoy also offers robust features including booking management, payment processing, and a dedicated channel manager. Integrations with major payment providers and automatic updates for reservations and availability streamline workflows. Additionally, the system includes functionality for mobile devices and an integrated website builder for instant online presence. Sirvoy's affordable pricing and exceptional 24/7 customer support make it a valuable asset for small to medium-sized properties looking to improve guest experiences and operational efficiency.

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Capabilities

All in One Hospitality Management System

Booking Engine

Channel Manager

Website Builder

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Sirvoy Reviews Summary

4.7
Excellent
55 reviews
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.7/5

Recommended by

Bed & Breakfast & Inns 92% recommended by 21 Bed & Breakfast & Inns
Boutiques 93% recommended by 18 Boutiques
Resorts 93% recommended by 17 Resorts
Vacation Rentals & Villas 100% recommended by 9 Vacation Rentals & Villas
Limited Service & Budget Hotels 97% recommended by 9 Limited Service & Budget Hotels
Hostels 100% recommended by 6 Hostels
Luxury Hotels 92% recommended by 5 Luxury Hotels
City Center Hotels 100% recommended by 4 City Center Hotels
Airport/Conference Hotels 100% recommended by 4 Airport/Conference Hotels
Extended Stay & Serviced Apartments 100% recommended by 3 Extended Stay & Serviced Apartments
Motels 100% recommended by 3 Motels
RV Parks & Campgrounds 80% recommended by 2 RV Parks & Campgrounds

Achievements

Trending Product

This vendor's trending score is rising, Sirvoy is the #15 most trending product in the Property Management Systems category (out of 315) and the #336 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Sirvoy’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
82 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Sirvoy Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Sirvoy Average Sirvoy

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Sirvoy Reviews

Hotelier Rating

Excellent
45
Very Good
8
Average
1
Poor
1
Terrible
0

Property Size

  • X-Small (30)
  • Small (19)
  • Medium (5)
  • Large (1)

Country

  • United States of America
    United States of America
    (8)
  • Australia
    Australia
    (6)
  • Sweden
    Sweden
    (5)
  • Denmark
    Denmark
    (4)
  • Argentina
    Argentina
    (3)
  • Canada
    Canada
    (3)
  • Germany
    Germany
    (3)
  • Thailand
    Thailand
    (2)
  • Spain
    Spain
    (2)
  • France
    France
    (2)
  • Indonesia
    Indonesia
    (2)
  • Chile
    Chile
    (1)
  • Honduras
    Honduras
    (1)
  • Norway
    Norway
    (1)
  • Switzerland
    Switzerland
    (1)
  • Italy
    Italy
    (1)
  • Austria
    Austria
    (1)
  • Malaysia
    Malaysia
    (1)
  • Mexico
    Mexico
    (1)
  • Brazil
    Brazil
    (1)
  • New Zealand
    New Zealand
    (1)
  • Tanzania
    Tanzania
    (1)
  • Belize
    Belize
    (1)
  • Malta
    Malta
    (1)

Region

  • North America
    North America
    (12)
  • Europe
    Europe
    (21)
  • Asia Pacific
    Asia Pacific
    (5)
  • Oceania
    Oceania
    (7)
  • South America
    South America
    (6)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)

Hoteliers say

Hoteliers like Sirvoy for its exceptional customer support, robust booking management, and seamless integration with various platforms. The software's ability to manage complex room settings and easily synchronize with channels like Expedia and Booking.com can significantly enhance revenue generation. Users appreciate the intuitive interface, which decreases operational time and potentially reduces costs. However, areas for improvement include better reporting features and enhanced customization options to maximize property management efficiency.

AI-generated from the text of customer reviews

Customer Support
Intuitive Interface
Integration with Platforms
Booking Management
Customization Options
Scalability for Small & Medium Sized Businesses
Negative Pricing Features
Data Export and Reporting

Looking for specific info?

10

Customer support

Owner from 5 to 9 room Boutique in Rio Ceballos (Argentina)

Verified
5 days ago
Available 24 hours a day at moments notice. Working at the other end of the world always means That time differences are ironed out.
Country Argentina
Owner
X-Small Hotel
Share review
10

Fantastic support!

Owner from 5 to 9 room Extended Stay & Serviced Apartment in Fremont (United States of America)

Verified
20 days ago
Easy and quick to create bookings, find bookings, make changes and view statistics. There is also the option to add notes and options. Thanks to Jack at support, I got quick help creating a payment solution. Sirvoy is a fantastic, well-developed system to manage your bookings in.
Country United States of America
Owner
X-Small Hotel
Share review
8

Efficient and Effective

Owner Manager from 10 to 24 room Boutique in Sandy Bay (Honduras)

Verified
21 days ago
The wait time is never too long. The agents normally have the solutions I require to move ahead. Real People.
Country Honduras
Owner Manager
Small Hotel
Share review
10

Very helpful with our setup I Austria for our Chalet

Owner Chalet Lenzi St Anton Austria from 5 to 9 room Bed & Breakfast & Inn in St. Anton am Arlberg (Austria)

Verified
1 months ago
Short waiting time, helpful advice, knowledge was super. Ryan was on top of his game! Thank you for getting the job done!
Country Austria
Owner Chalet Lenzi St Anton Austria
X-Small Hotel
Share review
10

Great Hostel PMS

Owner from 5 to 9 room Hostel in New Orleans (United States of America)

Verified
2 months ago
Use their PMS for multiple properties. You would have to spend triple the monthly cost to get more from a competitor. Responsive support. Doesn't seem to cause errors and overbooking that I've had with other PMS's.
Country United States of America
Owner
X-Small Hotel
Share review
10

Qualified professional support immediately!

Manager from 1 to 4 room in Gothenburg (Sweden)

Verified
3 months ago
What I value the most and which impress me every time with Sirvoy is their highly qualified support! There is no firstline perversion. They understand and solve even the most unusual questions on your first call. And you can literally find you speaking to a developer if your questions are technical enough. The scalability of the system impr...
Country Sweden
Manager
X-Small Hotel
Share review
9

Quick response

director from 10 to 24 room Bed & Breakfast & Inn in Canggu (Indonesia)

Verified
3 months ago
Fast problem solution. the CS can see all the settings of your account. With other softwares that we work with, often the CS will say something like "im not able to see your screen" which is an odd thing to say in this day and age.
Country Indonesia
director
Small Hotel
Share review
10

Great Customer service experience

Partner from 1 to 4 room Vacation Rentals & Villa in Whitehall (United States of America)

Verified
3 months ago
He was helpful and patient with me as I navigated all the different fields. I would highly recommend working with Amadeus.
Country United States of America
Partner
X-Small Hotel
Share review
9

Fast and easy, as always

Hotelier from 10 to 24 room Boutique in Lottorp (Sweden)

Verified
3 months ago
Speed of contact + gives an easy path to follow, even when it is about a tricky thing as mapping new rooms
Country Sweden
Hotelier
Small Hotel
Share review
5

Not improving, always say thats something we have with our development team.

Owner from 10 to 24 room Boutique in Gracetown (Australia)

Verified
4 months ago
The price is fair, that is the draw card. The customer service use to be good, with the new system it is almost non existent. You get what you pay for.
Country Australia
Owner
Small Hotel
Share review
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

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Sirvoy Integrations

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Hotel Chatbots
RateGain

This integration hasn’t been verified by Sirvoy yet.

RateGain

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Hotel Chatbots
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Support

Unverified

Sirvoy has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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HT Score

82/100

Recommended

95%

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