Owner

9 months ago

Verified

... The response is always prompt and very helpful. They are open to my suggestions for change and helpful in finding ways to resolve my problems. ...

Owner

9 months ago

Verified

... The response is always prompt and very helpful. They are open to my suggestions for change and helpful in finding ways to resolve my problems. ...

owner

9 months ago

Verified

... Always professional, patient, and kind. ...

owner

9 months ago

Verified

... They need to change absolutely nothing. I hope they never change their superb philosophy regarding customer service and tech support. ...

owner

9 months ago

Verified

... They need to change absolutely nothing. I hope they never change their superb philosophy regarding customer service and tech support. ...

owner

9 months ago

Verified

... Always professional, patient, and kind. ...

owner

9 months ago

Verified

... Always professional, patient, and kind. ...

Vært

8 months ago

Verified

... Sirvoy's platform shows immense promise, and there are areas where it could evolve further to meet the nuanced needs of the hospitality industry. Integrating a proprietary POS system could provide a seamless operational flow, allowing for a unified management experience that spans both accommodations and on-site transactions - Sirvoy already have the backbone done for this feature. Deepening the direct integrations with Global Distribution Systems (GDS) would streamline the booking process, reducing the need for expensive third-party solutions. Furthermore, the creation of detailed educational ...

Vært

8 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer for our operations, highlighting a paradigm shift in our approach to hospitality management. Over the initial fortnight, the transition to Sirvoy was characterized by an ease that surpassed our expectations. The platform’s intuitive design, complemented by its robust 24/7 support system, not only streamlined our day-to-day operations but also ensured that any potential ...

Vært

8 months ago

Verified

... What I appreciate most about Sirvoy is its comprehensive suite of features that cater to every aspect of property management. The system's 24/7 support stands out, providing immediate, expert ...

Vært

8 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer for our operations, highlighting a paradigm shift in our approach to hospitality management. Over the initial fortnight, the transition to Sirvoy was characterized by an ease that surpassed our expectations. The platform’s intuitive design, complemented by its robust 24/7 support system, not only streamlined our day-to-day operations but also ensured that any potential issues were swiftly ...

Vært

8 months ago

Verified

... What I appreciate most about Sirvoy is its comprehensive suite of features that cater to every aspect of property management. The system's 24/7 support stands out, providing immediate, expert assistance whenever needed, which is a boon for any hospitality business operating around the clock. The intuitive design of the interface makes navigating through various functions a breeze, significantly reducing the learning curve for new users. This ease of use extends to the feedback mechanism, where responses to queries or concerns are prompt and effective, demonstrating a deep ...

Administrator

8 months ago

Verified

... Easy to contact through the Chat option. Fast responses and provision of link to further articles to help and refer back to when required. Staff take the tie to listen to your request and tailor the ...

Administrator

8 months ago

Verified

... Easy to contact through the Chat option. Fast responses and provision of link to further articles to help and refer back to when required. Staff take the tie to listen to your request and tailor the ...

Administrator

8 months ago

Verified

... Easy to contact through the Chat option. Fast responses and provision of link to further articles to help and refer back to when required. Staff take the tie to listen to your request and tailor the ...

Administrator

8 months ago

Verified

... Easy to contact through the Chat option. Fast responses and provision of link to further articles to help and refer back to when required. Staff take the tie to listen to your request and tailor the response to suit. They will look ...

Administrator

8 months ago

Verified

... Easy to contact through the Chat option. Fast responses and provision of link to further articles to help and refer back to when required. Staff take the tie to listen to your request and tailor the ...

Administrator

8 months ago

Verified

... Easy to contact through the Chat option. Fast responses and provision of link to further articles to help and refer back to when required. Staff take the tie to listen to your request and tailor the response to suit. They will look at your system and check ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and remember the same figures and details as nothing is pre-saved from the first time it is done. This can therefore take a long time and also be a potencial for mistakes. Also with rates, if you can plan rates ahead without having to make it seasonal (eg if the rate is to start next season). For example if I have chosen to change our rates for next year, i would like to do this in advance, these would be the new permenant rates and not just seasonal or a code, there shoud be an option for this. I would also like more information on the statistics side of things. Lastly, I would like more of a breakdown with the various payments made. It would also be great if the statistics were downloadable and customised according to your needs on excel for example or other formats like PDF. I would also add some kind of alert for staff eg for allergies or changes to a booking or missing ...

Business owner

7 months ago

Verified

... The system is super intuitive and offers high quality multi language user interface for the consumer customer. Moreover, the customer service has been very fast and friendly, I even got help during ...

Owner

7 months ago

Verified

... I run a small 9 room motel in Gilgandra Mid Western NSW and this program ticks all the boxes. I have used RMS before but I find this easier to navigate and the support is instantaneous and really ...

Property owner

7 months ago

Verified

... Customer Service is incredible, it is like having a tech person sitting next to me. It is fast and super reliable. I especially love the videos and onboarding process, it is my first time setting up ...

Owner/ operator

6 months ago

Verified

... Pleasant & helpful ...

Owner/ operator

6 months ago

Verified

... Very patient Knowledgeable Professional Pleasant Courteous helpful. Always make you feel like you are no bother at all. Keep up the amazing work! ...

Owner/ operator

6 months ago

Verified

... Pleasant & helpful ...

Owner/ operator

6 months ago

Verified

... Pleasant & helpful ...

Owner/ operator

6 months ago

Verified

... Pleasant & helpful ...

Owner/ operator

6 months ago

Verified

... Very patient Knowledgeable Professional Pleasant Courteous helpful. Always make you feel like you are no bother at all. Keep up the amazing work! ...

Owner/ operator

6 months ago

Verified

... Nothing I would not change a thing. Love the service & the professional of the staff at Sirvoy. Keep up the good work. ...

Owner/ operator

6 months ago

Verified

... Very patient Knowledgeable Professional Pleasant Courteous helpful. Always make you feel like you are no bother at all. Keep up the amazing work! ...

Owner/ operator

6 months ago

Verified

... Very patient Knowledgeable Professional Pleasant Courteous helpful. Always make you feel like you are no bother at all. Keep up the amazing work! ...

Property owner

5 months ago

Verified

... Always fast and great support! ...

Property owner

5 months ago

Verified

... I really don't see any improvement. I have always gotten my issue resolved in a fast and polite manner. Great support team! ...

owner

5 months ago

Verified

... Highly recommend for small hotel, easy to use and also to train new staff. Almost always get online support instantly via chat. ...

General Manager

5 months ago

Verified

... Everytime I have a question about something, Brian, Masaki, Leonard, and the team are there to help quickly and professionally. The Chat feature is incredible. ...

General Manager

5 months ago

Verified

... Everytime I have a question about something, Brian, Masaki, Leonard, and the team are there to help quickly and professionally. The Chat feature is incredible. ...

Customers relations manager

4 months ago

Verified

... Stable and quick Management System ...

Customers relations manager

4 months ago

Verified

... For me the stability, quick response and uptime are very important features. I can always access the system from all over the world. It is always quick and issues are solved very fast. ...

Owner

4 months ago

Verified

... I have so many thoughts on this as I have become increasingly familiar with the inner workings of the app these past couple months. One thing that comes to mind is better language around the accounting aspect. For example, instead of credit invoice, using the word void and instead of cash receipt, just receipt. I realize those aren't proper accounting terms but as a layman I found it confusing initially. Also the ability to adjust availability for specific rooms instead of whole room types which would really help in the case of larger ...

Director

4 months ago

Verified

... The possibility to syncronize all the platforms and it works in around 10 seconds. Perfect help from the chatfunction afterwards to control my setup was correct. ...

Director

4 months ago

Verified

... The possibility to syncronize all the platforms and it works in around 10 seconds. Perfect help from the chatfunction afterwards to control my setup was correct. ...

Comerciante

4 months ago

Verified

... Efficient platform and excellent support ...

Comerciante

4 months ago

Verified

... Efficient platform and excellent support ...

Owner

3 months ago

Verified

... Easy to use, and responsive support ...

Owner

3 months ago

Verified

... The software is user friendly and makes sense. Support is easily accessible and very responsive - sorting out issues and answering questions quickly and clearly. ...

Owner of Centralhotellet and Hotel Svanegården

3 months ago

Verified

... - It would be great with the possibility of saving customer details for later use, (like returning companies) so I don't have to enter all of the details everytime. But it doesn't affect my opinion ...

Sale & Admin Executive

3 months ago

Verified

... Brian is helpful a lot and fast to solve my issue ...

Sale & Admin Executive

3 months ago

Verified

... Brian, I hope the staff will be look at him as example. He understood the issues and solve it fast. ...

Sale & Admin Executive

3 months ago

Verified

... Brian is helpful a lot and fast to solve my issue ...

Sale & Admin Executive

3 months ago

Verified

... Please don't be a robot, Have a soul when converse with client. Look at the whole chat when you the same question. ...

Sale & Admin Executive

3 months ago

Verified

... Please don't be a robot, Have a soul when converse with client. Look at the whole chat when you the same question. ...

Sale & Admin Executive

3 months ago

Verified

... Brian, I hope the staff will be look at him as example. He understood the issues and solve it fast. ...

Sale & Admin Executive

3 months ago

Verified

... Please don't be a robot, Have a soul when converse with client. Look at the whole chat when you the same question. ...

Sale & Admin Executive

3 months ago

Verified

... Please don't be a robot, Have a soul when converse with client. Look at the whole chat when you the same question. ...

Sale & Admin Executive

3 months ago

Verified

... Please don't be a robot, Have a soul when converse with client. Look at the whole chat when you the same question. ...

Sale & Admin Executive

3 months ago

Verified

... Brian, I hope the staff will be look at him as example. He understood the issues and solve it fast. ...

Sale & Admin Executive

3 months ago

Verified

... Brian, I hope the staff will be look at him as example. He understood the issues and solve it fast. ...

Sale & Admin Executive

3 months ago

Verified

... Please don't be a robot, Have a soul when converse with client. Look at the whole chat when you the same question. ...

Sale & Admin Executive

3 months ago

Verified

... Please don't be a robot, Have a soul when converse with client. Look at the whole chat when you the same question. ...

Sale & Admin Executive

3 months ago

Verified

... Brian is helpful a lot and fast to solve my issue ...

Hostel Host

3 months ago

Verified

... Kind & Efficient Customer Service ...

Hostel Host

3 months ago

Verified

... Every time that I've needed to use the chat for support on Sirvoy, I've received help in under a minute. The staff is prompt to respond, and are able to send screenshots of what my screen should look like that are super helpful. I had a more complicated ...

Hostel Host

3 months ago

Verified

... Kind & Efficient Customer Service ...

Hostel Host

3 months ago

Verified

... Every time that I've needed to use the chat for support on Sirvoy, I've received help in under a minute. The staff is prompt to respond, and are able to send screenshots of what my screen should look like that are super helpful. I had a more complicated issue and Joseph offered to call me on the phone and help walk through the issue together. He was patient ...

Hostel Host

3 months ago

Verified

... Every time that I've needed to use the chat for support on Sirvoy, I've received help in under a minute. The staff is prompt to respond, and are able to send screenshots of what my screen should look like that are super helpful. I had a more complicated issue ...

Hostel Host

3 months ago

Verified

... Every time that I've needed to use the chat for support on Sirvoy, I've received help in under a minute. The staff is prompt to respond, and are able to send screenshots of what my screen should look like that are super helpful. I had a more complicated issue and Joseph offered to call me on the phone and help walk through the issue together. He was patient and spent a good amount of time working out what the issue was and brainstorming how we could untangle it. The guest I was trying to help was satisfied ...

Hostel Host

3 months ago

Verified

... Every time that I've needed to use the chat for support on Sirvoy, I've received help in under a minute. The staff is prompt to respond, and are able to send screenshots of what my screen should look like that are super helpful. I had a more complicated issue and Joseph offered to call me on the phone and help walk through the issue together. He was patient and spent a good amount of time working out what the issue was and brainstorming how we could untangle it. The guest I was trying to help was satisfied and I felt ...

Hostel Host

3 months ago

Verified

... Kind & Efficient Customer Service ...

owner

3 months ago

Verified

... We wanted to connect seamlessly to Expedia and Booking.com and offer different rates to different rates onto channels and Sirvoy allowed us to do this. Great options to adjust rates and minimum stays for last minute deals. The price is one of the best values out there, maybe not every bell and whistle that a 15k system would have, but does a great job and not PERCENTAGE of my sales. The support is the best I have ever worked with, I have NEVER ...

Docente Educación Especial

3 months ago

Verified

... It allows immediate communication with our guests. And it is very practical for us when searching for availability in the calendar. Being able to send communications to guests using templates. It is ...

Docente Educación Especial

3 months ago

Verified

... It would be great if we could charge for administration, maintenance, cleaning, etc. This way we would have full management of the accommodation. (For the hosts, not for the guests) ...

inn owner

2 months ago

Verified

... There are some things but can not remember it right now. while using the platform you sometimes come across things that you hoped were different. But these are always included in the chat with ...

inn owner

2 months ago

Verified

... Helpdesk support is great ...

inn owner

2 months ago

Verified

... Helpdesk support is great ...

owner

2 months ago

Verified

... Really good product ...

owner

2 months ago

Verified

... the support center is really really good. Always very fast, 24hrs and very good trained of the product The support center is truly exceptional. Not only are they incredibly fast in responding to queries, but they also operate 24/7, ensuring that help is always available whenever you need it, regardless of time zones or emergencies. Every representative I've interacted with is highly knowledgeable about the product, which shows that they are thoroughly trained and well ...

owner

2 months ago

Verified

... Visible Discount Display: When a customer selects a stay that qualifies for a discount, we suggest adding a clear and noticeable display of the discount percentage/amount, ensuring that it is readily visible during the booking process Transparent Price Adjustment: To improve transparency, we propose visually indicating the original base price, applying the discount, and highlighting the new, discounted price in a distinct and easily identifiable manner. We receive so many guests I would like to propose an improvement related to the presentation and application of discounts. Currently, we've noticed that discounts, in general, are not always prominently displayed or clearly communicated to our clients when they book through our website's booking engine. This issue has led to customer confusion, as they are often uncertain about whether the discount has been applied or how it affects their final booking cost. This confusion, in turn, results in frequent ...

owner

2 months ago

Verified

... the support center is really really good. Always very fast, 24hrs and very good trained of the product The support center is truly exceptional. Not only are they incredibly fast in responding to queries, but they also operate 24/7 ...

owner

2 months ago

Verified

... the support center is really really good. Always very fast, 24hrs and very good trained of the product The support center is truly exceptional. Not only are they incredibly fast in responding to queries, but they also operate 24/7, ensuring that help is always available whenever you need it, regardless of time zones or emergencies. Every representative I've interacted with is highly knowledgeable about the product, which shows that they are thoroughly trained and well-versed in even the most technical aspects. Their professionalism, combined with their deep understanding, allows them to provide clear ...

owner

2 months ago

Verified

... the support center is really really good. Always very fast, 24hrs and very good trained of the product The support center is truly exceptional. Not only are they incredibly fast in responding to ...

Rezeptionist

2 months ago

Verified

... To be honest, there is nothing that comes in my mind. They were so fast and made everything possible to help us. ...

Project Manager

1 months ago

Verified

... Incredibly helpful and warm customer service. Everytime I have an issue they are there to help me out. 10/10. the interface is clean and super easy to use, zero trouble in integration with booking ...

Owner

1 months ago

Verified

... Support is getting worse, actually non existent now. The features are lacking. They have made too many pricing mistakes that cost me money and always try to avoid blame. ...

Owner

1 months ago

Verified

... Support is getting worse, actually non existent now. The features are lacking. They have made too many pricing mistakes that cost me money and always try to avoid blame. ...

Hotelier

1 months ago

Verified

... The translator enginee was sligtly confused when I in the middle of the chat switched from Swedish to English... :) ...

Partner

1 months ago

Verified

... He was helpful and patient with me as I navigated all the different fields. I would highly recommend working with Amadeus. ...

Manager

21 days ago

Verified

... Qualified professional support immediately! ...

Manager

21 days ago

Verified

... What I value the most and which impress me every time with Sirvoy is their highly qualified support! There is no firstline perversion. They understand and solve even the most unusual questions on ...

Manager

21 days ago

Verified

... What I value the most and which impress me every time with Sirvoy is their highly qualified support! There is no firstline perversion. They understand and solve even the most unusual questions on ...

Manager

21 days ago

Verified

... What I value the most and which impress me every time with Sirvoy is their highly qualified support! There is no firstline perversion. They understand and solve even the most unusual questions on your first call. And you can literally find you speaking to a developer if your questions are technical ...

Manager

21 days ago

Verified

... Qualified professional support immediately! ...

Manager

21 days ago

Verified

... Qualified professional support immediately! ...

Manager

21 days ago

Verified

... Qualified professional support immediately! ...

Manager

21 days ago

Verified

... What I value the most and which impress me every time with Sirvoy is their highly qualified support! There is no firstline perversion. They understand and solve even the most unusual questions on ...

Manager

21 days ago

Verified

... What I value the most and which impress me every time with Sirvoy is their highly qualified support! There is no firstline perversion. They understand and solve even the most unusual questions on ...

Manager

21 days ago

Verified

... Qualified professional support immediately! ...

Owner

9 months ago

Verified

... We appreciate the ease of use, security features, customer service and continuous updates. The platform is organized to allow maximum efficiency in organizing reservations. I appreciate the ability ...

Reservation Manager

8 months ago

Verified

... We are absolutely delighted to utilize Sirvoy as our chosen villa booking system and management solution. Its user-friendliness is truly exceptional, making it a breeze to access information with ...

Vært

8 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer for our operations, highlighting a paradigm shift in our approach to hospitality management. Over the ...

Vært

8 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer for our operations, highlighting a paradigm shift in our approach to hospitality management. Over the initial fortnight, the transition to Sirvoy was characterized by an ease that surpassed our expectations. The platform’s intuitive design, complemented by its robust 24/7 support system, not only streamlined our day-to-day operations but also ensured that any potential issues were swiftly addressed, often preemptively. The array of integrations offered by Sirvoy, from online booking engines to payment processing, was seamless ...

Vært

8 months ago

Verified

... Sirvoy's platform shows immense promise, and there are areas where it could evolve further to meet the nuanced needs of the hospitality industry. Integrating a proprietary POS system could provide a seamless operational flow, allowing for a unified management experience that spans both accommodations and on-site transactions - Sirvoy already have the backbone ...

Administrator

8 months ago

Verified

... Easy to contact through the Chat option. Fast responses and provision of link to further articles to help and refer back to when required. Staff take the tie to listen to your request and tailor the ...

Marketing Manager

8 months ago

Verified

... I like how it easy it is to use and navigate through. Everything is straightforward which is very nice. I also really appreciate the customer care which makes like easy when i have any questions. Its always nice to quickly chat with someone and get all the answers I need. The system overall has everything you need to manage bookings. This includes making ...

Marketing Manager

8 months ago

Verified

... I like how it easy it is to use and navigate through. Everything is straightforward which is very nice. I also really appreciate the customer care which makes like easy when i have any questions. Its always nice to quickly chat with someone and get all the answers I need. The system overall has everything you need to manage bookings. This includes making bookings, stats, reports ...

Marketing Manager

8 months ago

Verified

... I like how it easy it is to use and navigate through. Everything is straightforward which is very nice. I also really appreciate the customer care which makes like easy when i have any questions. Its ...

Owner

4 months ago

Verified

... allow me to adjust minimum nights of stay more flexible like booking.com, i can easily change to specific date and room type just like booking.com instead of go back to availability setting to change ...

Management

3 months ago

Verified

... I would love to have Smartpricing added, so my rates can be adjusted by AI as it is a lot of work to find suitable rates myself and to notice when something is going on in town that leads to higher ...

Management

3 months ago

Verified

... I would love to have Smartpricing added, so my rates can be adjusted by AI as it is a lot of work to find suitable rates myself and to notice when something is going on in town that leads to higher ...

Management

3 months ago

Verified

... I would love to have Smartpricing added, so my rates can be adjusted by AI as it is a lot of work to find suitable rates myself and to notice when something is going on in town that leads to higher ...

Management

3 months ago

Verified

... I would love to have Smartpricing added, so my rates can be adjusted by AI as it is a lot of work to find suitable rates myself and to notice when something is going on in town that leads to higher ...

Management

3 months ago

Verified

... I would love to have Smartpricing added, so my rates can be adjusted by AI as it is a lot of work to find suitable rates myself and to notice when something is going on in town that leads to higher ...

Owner of Centralhotellet and Hotel Svanegården

3 months ago

Verified

... - It would be great with the possibility of saving customer details for later use, (like returning companies) so I don't have to enter all of the details everytime. But it doesn't affect my opinion ...

owner

3 months ago

Verified

... We wanted to connect seamlessly to Expedia and Booking.com and offer different rates to different rates onto channels and Sirvoy allowed us to do this. Great options to adjust rates and minimum stays for last minute deals. The price is one of the best values out there, maybe not every bell and whistle that a 15k system would have, but does a great job and not PERCENTAGE of my sales. The support is the best I have ever worked with, I have NEVER waited more than a minute and they have always been super helpful with any concerns directing me with different options when possible to accomplish what I want from the system. We have 8 rooms with an expansion ...

Docente Educación Especial

3 months ago

Verified

... It allows immediate communication with our guests. And it is very practical for us when searching for availability in the calendar. Being able to send communications to guests using templates. It is ...

Docente Educación Especial

3 months ago

Verified

... We have started using this platform and so far it is very useful, practical and makes our hosting space look much more professional. ...

Assistante de Direction

2 months ago

Verified

... Sirvoy is an intuitive platform that simplifies the management of our daily reservations. Thanks to its clear interface and comprehensive features, we save time and avoid errors. In addition, their ...

Partner

1 months ago

Verified

... The video's provided during the set-up were a prior version of the back end. There were pages that were not available for me to use. ...

Manager

21 days ago

Verified

... I would like a somewhat clearer conflict resolution for the availability exception rules. But then again, we have an abnormal amount of them, since our little family B&Bs default mode is more closed ...

Reservation Manager

8 months ago

Verified

... Configuration with Booking.com channel for extra bed set up because apparently, it does not reflect correctly. Sirvoy does not have the correct settings for extra bed. ...

Reservation Manager

8 months ago

Verified

... We are absolutely delighted to utilize Sirvoy as our chosen villa booking system and management solution. Its user-friendliness is truly exceptional, making it a breeze to access information with ...

Reservation Manager

8 months ago

Verified

... Configuration with Booking.com channel for extra bed set up because apparently, it does not reflect correctly. Sirvoy does not have the correct settings for extra bed. ...

Reservation Manager

8 months ago

Verified

... Configuration with Booking.com channel for extra bed set up because apparently, it does not reflect correctly. Sirvoy does not have the correct settings for extra bed. ...

Operations Manager

8 months ago

Verified

... Sirvoy makes it simple to add and modify accommodations, update our prices, and integrate into our website. Sirvoy makes managing a hotel booking platform simple and accessible. On the rare chance ...

Operations Manager

8 months ago

Verified

... Further integrations and more features that sync with other types of PMS and POS software would be a nice addition. ...

Operations Manager

8 months ago

Verified

... Further integrations and more features that sync with other types of PMS and POS software would be a nice addition. ...

Operations Manager

8 months ago

Verified

... Sirvoy makes it simple to add and modify accommodations, update our prices, and integrate into our website. Sirvoy makes managing a hotel booking platform simple and accessible. On the rare chance ...

Operations Manager

8 months ago

Verified

... Further integrations and more features that sync with other types of PMS and POS software would be a nice addition. ...

CEO

8 months ago

Verified

... With its user-friendly interface and robust features, Sirvoy stands out as a top contender in its price range. One of the standout features of Sirvoy is its intuitive design, which makes navigating the system a breeze. Whether you're managing bookings, processing payments, or generating reports, everything is neatly organized and easily accessible. This user-friendly approach not only streamlines daily operations but also minimizes the learning curve for new staff members, allowing for seamless integration into our workflow. Booking management is where Sirvoy truly shines. The system offers comprehensive tools for managing reservations across multiple channels, including direct bookings, OTAs, and even walk-ins. The real-time synchronization ensures that inventory is always up-to-date, reducing the risk of overbooking and maximizing revenue potential. Additionally, the ability to customize booking rules and restrictions gives us greater control over our inventory and pricing strategies. In terms of customer support, Sirvoy excels in providing prompt and helpful assistance whenever needed. Whether it's troubleshooting technical issues or seeking guidance on system optimizations, their support team is always responsive and knowledgeable, ensuring minimal downtime and uninterrupted service. While Sirvoy offers exceptional value for its price range, there are a few areas where it could improve. Enhancements to the mobile app and additional integrations with third ...

Owner

8 months ago

Verified

... Maybe in the future we could do with a good CRM and addition accounting modules but nothing at this moment. ...

Owner

8 months ago

Verified

... Maybe in the future we could do with a good CRM and addition accounting modules but nothing at this moment. ...

Vært

8 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer for our operations, highlighting a paradigm shift in our approach to hospitality management. Over the initial fortnight, the transition to Sirvoy was characterized by an ease that surpassed our expectations. The platform’s intuitive design, complemented by its robust 24/7 support system, not only streamlined our day-to-day operations but also ensured that any potential issues were swiftly addressed, often preemptively. The array ...

Vært

8 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer for our operations, highlighting a paradigm shift in our approach to hospitality management. Over the initial fortnight, the transition to Sirvoy was characterized by an ease that surpassed our expectations. The platform’s intuitive design, complemented by its robust 24/7 support system, not only streamlined our day-to-day operations but also ensured that any potential issues were swiftly addressed, often preemptively. The array of integrations offered by Sirvoy, from online booking engines to payment processing, was seamlessly ...

Vært

8 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer for our operations, highlighting a paradigm shift in our approach to hospitality management. Over the initial fortnight, the transition to Sirvoy was characterized by an ease that surpassed our expectations. The platform’s intuitive design, complemented by its robust 24/7 support system, not only streamlined our day-to-day operations but also ensured that any potential issues were swiftly addressed, often preemptively. The array of integrations ...

Marketing Manager

8 months ago

Verified

... I like how it easy it is to use and navigate through. Everything is straightforward which is very nice. I also really appreciate the customer care which makes like easy when i have any questions. Its ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and remember the same figures and details as nothing is pre-saved from the first time it is done. This can therefore take a long time and also be a potencial for mistakes. Also with rates, if you can plan rates ahead without having to make it seasonal (eg if the rate is to start next season). For example if I have chosen to change our rates for next year, i would like to do this in advance, these would be the new permenant rates and not just seasonal or a code, there shoud be an option for this. I would also like more information on the statistics side of things. Lastly, I would like more of a breakdown with the various ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and remember the same figures and details as nothing is pre-saved from the first time it is done. This can therefore take a long time and also be a potencial for mistakes. Also with rates, if you can plan rates ahead without having to make it seasonal (eg if the rate is to start next season). For example if I have chosen to change our rates for next year, i would like to do this in advance, these would be the new permenant rates and not just seasonal or a code, there shoud be an option for this. I would also like more information on the statistics side of things. Lastly, I would like more of a breakdown with the various payments made. It would also be great if the statistics were downloadable and customised according to your needs on excel for example or other formats like PDF. I would also add some kind of alert for staff eg for allergies or changes to a booking or missing payments to old bookings etc or even unchecked out rooms. I would also like more options to customise the invoice as there is not enough room to add our company ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and remember the same figures and details as nothing is pre-saved from the first time it is done. This can therefore take a long time and also be a potencial for mistakes. Also with rates, if you can plan rates ahead without having to make it seasonal (eg if the rate is to start next season). For example if I have chosen to change our rates for next year, i would like to do this in advance, these would be the new permenant rates and not just seasonal or a code, there shoud be an option for this. I would also like more information on the statistics side of things. Lastly, I would like more of a breakdown with the various payments made. It would also be great if the statistics were downloadable ...

Business owner

7 months ago

Verified

... The system is super intuitive and offers high quality multi language user interface for the consumer customer. Moreover, the customer service has been very fast and friendly, I even got help during the weekend. We tested several options, and this was by far the easiest to use & offers all the options I need now and can imagine using in the future. The booking engine implementation into a Wordpress ...

Owner

7 months ago

Verified

... I run a small 9 room motel in Gilgandra Mid Western NSW and this program ticks all the boxes. I have used RMS before but I find this easier to navigate and the support is instantaneous and really ...

Treasurer

6 months ago

Verified

... Flexible system, great customer service, reasonably priced, lots of integrations. Free integration with Google hotels. customissable booking interface with CSS ...

Treasurer

6 months ago

Verified

... Flexible system, great customer service, reasonably priced, lots of integrations. Free integration with Google hotels. customissable booking interface with CSS ...

Treasurer

6 months ago

Verified

... It was a shame they discontinued the cost per click with Trip Advisor. The customer booking interface could be made more intuitive for guests by being able to click days on the availabiloty calendar ...

Treasurer

6 months ago

Verified

... It was a shame they discontinued the cost per click with Trip Advisor. The customer booking interface could be made more intuitive for guests by being able to click days on the availabiloty calendar ...

General Manager

5 months ago

Verified

... I am totally happy with their hotel management software and especially with their customer service. They always go above and beyond- and even help me with things outside of Sirvoy- like booking channels that have absolutely ...

Owner

4 months ago

Verified

... customer service is really fast!!! easy to use to manage my 17 cottages. can link to so many different channels. ...

Director

4 months ago

Verified

... The total view over the 3 platforms where my guests book rooms... ...

Director

4 months ago

Verified

... The total view over the 3 platforms where my guests book rooms... ...

Director

4 months ago

Verified

... The total view over the 3 platforms where my guests book rooms... ...

Director

4 months ago

Verified

... The total view over the 3 platforms where my guests book rooms... ...

Comerciante

4 months ago

Verified

... They may need to improve SMS or WhatsApp messaging when reservations or other operations come into the PMS since they only send an email. ...

Comerciante

4 months ago

Verified

... They may need to improve SMS or WhatsApp messaging when reservations or other operations come into the PMS since they only send an email. ...

GM

2 months ago

Verified

... Design, of course its not the most important thing, but a nicer looking admin would be more pleasing to work with Pre check in form would be awesome, what i could send out to the customers, so they ...

Project Manager

1 months ago

Verified

... Incredibly helpful and warm customer service. Everytime I have an issue they are there to help me out. 10/10. the interface is clean and super easy to use, zero trouble in integration with booking ...

Hotelier

1 months ago

Verified

... The translator enginee was sligtly confused when I in the middle of the chat switched from Swedish to English... :) ...

Hotelier

1 months ago

Verified

... The translator enginee was sligtly confused when I in the middle of the chat switched from Swedish to English... :) ...

director

1 months ago

Verified

... Easier implementation between Sirvoy and google ads. I've tried the channel google hotel ads but cant seem to make it work. ...

CEO

8 months ago

Verified

... With its user-friendly interface and robust features, Sirvoy stands out as a top contender in its price range. One of the standout features of Sirvoy is its intuitive design, which makes navigating the system a breeze. Whether you're managing bookings, processing payments, or generating reports, everything is neatly organized and easily accessible. This user-friendly approach not only streamlines daily operations but also minimizes the learning curve for new staff members, allowing for seamless integration into our workflow. Booking management is where Sirvoy truly shines. The system offers comprehensive tools for managing reservations across multiple channels, including direct bookings, OTAs, and even walk-ins. The real-time synchronization ensures that inventory is always up-to-date, reducing the risk of overbooking and maximizing revenue potential. Additionally, the ability to customize booking rules and restrictions gives us greater control over our inventory and pricing strategies. In terms of customer support, Sirvoy excels in providing prompt and helpful assistance whenever needed. Whether it's troubleshooting technical issues or seeking guidance on system optimizations, their support team is always responsive and knowledgeable, ensuring minimal downtime and uninterrupted service. While Sirvoy offers exceptional value for its price range, there are a few areas where it could improve. Enhancements to the mobile app and additional integrations with third-party services would further enhance its versatility and appeal. Overall, I would rate Sirvoy a solid ...

Owner

8 months ago

Verified

... We have now used SIRVOY as our main booking system for three years. It delivers exactly what we are looking for at all levels. Clear, precise and not overcrowded with functions that we do not need. ...

Owner

8 months ago

Verified

... Easy, clear and concise! ...

Owner

8 months ago

Verified

... Maybe in the future we could do with a good CRM and addition accounting modules but nothing at this moment. ...

Owner

8 months ago

Verified

... We have now used SIRVOY as our main booking system for three years. It delivers exactly what we are looking for at all levels. Clear, precise and not overcrowded with functions that we do not need. ...

Owner

8 months ago

Verified

... Maybe in the future we could do with a good CRM and addition accounting modules but nothing at this moment. ...

Owner

8 months ago

Verified

... Maybe in the future we could do with a good CRM and addition accounting modules but nothing at this moment. ...

Vært

8 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer for our operations, highlighting a paradigm shift in our approach to hospitality management. Over the ...

Vært

8 months ago

Verified

... What I appreciate most about Sirvoy is its comprehensive suite of features that cater to every aspect of property management. The system's 24/7 support stands out, providing immediate, expert assistance whenever needed, which is a boon for any hospitality business operating around the clock. The intuitive design of the interface makes navigating through various functions a breeze, significantly reducing the learning curve for new users. This ease of use extends to the feedback mechanism, where responses to queries or concerns are prompt and effective, demonstrating a deep commitment to customer satisfaction. Additionally, Sirvoy's extensive range of integrations, from online booking channels to payment processing systems, is meticulously designed, making setup and daily operations smooth and hassle-free. These integrations not only simplify workflow but also enhance the guest experience, ensuring a seamless interaction from booking to checkout. The thoughtful design and comprehensive features of Sirvoy underscore its value as a holistic ...

Vært

8 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer for our operations, highlighting a paradigm shift in our approach to hospitality management. Over the initial fortnight, the transition to Sirvoy was characterized by an ease that surpassed our expectations. The platform’s intuitive design, complemented by its robust 24/7 support system, not only streamlined our day-to-day operations but also ensured that any potential issues were swiftly addressed, often preemptively. The array of integrations offered by Sirvoy, from online booking engines to payment processing, was seamlessly incorporated into our existing workflows, exemplifying the system’s adaptability and its understanding of the hospitality sector's intricacies. This period of integration and familiarization with Sirvoy underscored its indispensable role in enhancing operational efficiency, offering an insightful ...

Vært

8 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer for our operations, highlighting a paradigm shift in our approach to hospitality management. Over the initial fortnight, the transition to Sirvoy was characterized by an ease that surpassed our expectations. The platform’s intuitive design, complemented by its robust 24/7 support system, not only streamlined our day-to-day operations but also ensured that any potential issues were swiftly addressed, often preemptively. The array of integrations offered by Sirvoy, from online booking engines to payment processing, was seamlessly incorporated into our existing workflows, exemplifying the system’s adaptability and its understanding of the hospitality sector's intricacies. This period of integration and familiarization with Sirvoy underscored its indispensable role in enhancing operational efficiency, offering an insightful glimpse into the future of hospitality management — a future where technology and user-centric support converge to create unparalleled ...

Vært

8 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer for our operations, highlighting a paradigm shift in our approach to hospitality management. Over the initial fortnight, the transition to Sirvoy was characterized by an ease that surpassed our expectations. The platform ...

Administrator

8 months ago

Verified

... Easy to contact through the Chat option. Fast responses and provision of link to further articles to help and refer back to when required. Staff take the tie to listen to your request and tailor the ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and remember the same figures and details as nothing is pre-saved from the first time it is done. This can therefore take a long time and also be a potencial for mistakes. Also with rates, if you can plan rates ahead without having to make it seasonal (eg if the rate is to start next season). For example if I have chosen to change our rates for next year, i would like to do this in advance, these would be the new permenant rates and not just seasonal or a code, there shoud be an option for this. I would also like more information on the statistics ...

Marketing Manager

8 months ago

Verified

... I like how it easy it is to use and navigate through. Everything is straightforward which is very nice. I also really appreciate the customer care which makes like easy when i have any questions. Its always nice to quickly chat with someone and get all the answers I need. The system overall has everything you need to manage bookings. This includes making bookings, stats, reports, check in and outs, accounts and more! You can easily get a glimpse ...

Marketing Manager

8 months ago

Verified

... Easy to use! Great customer service! ...

Marketing Manager

8 months ago

Verified

... I like how it easy it is to use and navigate through. Everything is straightforward which is very nice. I also really appreciate the customer care which makes like easy when i have any questions. Its always nice to quickly chat with ...

Business owner

7 months ago

Verified

... Great customer service ...

Business owner

7 months ago

Verified

... Cannot really think of much to improve so far - maybe with the pricing I think there is quite a jump from basic to pro... But on the other hand, it offers an easy entry to small business owners, and ...

Business owner

7 months ago

Verified

... Cannot really think of much to improve so far - maybe with the pricing I think there is quite a jump from basic to pro... But on the other hand, it offers an easy entry to small business owners, and ...

Business owner

7 months ago

Verified

... Cannot really think of much to improve so far - maybe with the pricing I think there is quite a jump from basic to pro... But on the other hand, it offers an easy entry to small business owners, and ...

Owner

7 months ago

Verified

... I Absolutely love this program ...

Owner

7 months ago

Verified

... I run a small 9 room motel in Gilgandra Mid Western NSW and this program ticks all the boxes. I have used RMS before but I find this easier to navigate and the support is instantaneous and really helpful - I 100 ...

Property owner

7 months ago

Verified

... Channel Manager - property Management Systems ...

Treasurer

6 months ago

Verified

... It was a shame they discontinued the cost per click with Trip Advisor. The customer booking interface could be made more intuitive for guests by being able to click days on the availabiloty calendar ...

Treasurer

6 months ago

Verified

... It was a shame they discontinued the cost per click with Trip Advisor. The customer booking interface could be made more intuitive for guests by being able to click days on the availabiloty calendar ...

Owner

4 months ago

Verified

... The most verstatile App out there for a multi-offering property! ...

Owner

4 months ago

Verified

... The most verstatile App out there for a multi-offering property! ...

Director

4 months ago

Verified

... The possibility to syncronize all the platforms and it works in around 10 seconds. Perfect help from the chatfunction afterwards to control my setup was correct. ...

Comerciante

4 months ago

Verified

... Without a doubt, the support they give in the chat on the page is what gives me the most confidence in Sirvoy. ...

Comerciante

4 months ago

Verified

... Without a doubt, the support they give in the chat on the page is what gives me the most confidence in Sirvoy. ...

Comerciante

4 months ago

Verified

... Without a doubt, the support they give in the chat on the page is what gives me the most confidence in Sirvoy. ...

Owner

3 months ago

Verified

... Functionality isn't as high level as some other more expensive providers, but there is usually a workaround. It would be great to have more customising features and an app rather than relying on ...

Admin

3 months ago

Verified

... Sirvoy booking engine, so far, the best for me! ...

Admin

3 months ago

Verified

... I find it out intuitive, handfull and with friendly interface. We regret not joinning before on Sirvoy.Please, keep on that way! ...

Management

3 months ago

Verified

... Sirvoy Property management offers all my small business needs, it provides good overviews, the chat offer quick support, prices are reasonable ...

Owner of Centralhotellet and Hotel Svanegården

3 months ago

Verified

... - It is a simple system to navigate - It always works perfectly - Customer service is excellent! - The price is very reasonable ...

Owner of Centralhotellet and Hotel Svanegården

3 months ago

Verified

... - It is a simple system to navigate - It always works perfectly - Customer service is excellent! - The price is very reasonable ...

owner

3 months ago

Verified

... Website allows me functionality, great price and amazing support for our small Inn ...

owner

3 months ago

Verified

... We wanted to connect seamlessly to Expedia and Booking.com and offer different rates to different rates onto channels and Sirvoy allowed us to do this. Great options to adjust rates and minimum stays for last minute deals. The price is one of the best ...

Founder

3 months ago

Verified

... We've been using Sirvoy for managing our hospitality business, and it has been an absolute game changer. The software is incredibly user-friendly, efficient, and packed with features that make our ...

Founder

3 months ago

Verified

... We've been using Sirvoy for managing our hospitality business, and it has been an absolute game changer. The software is incredibly user-friendly, efficient, and packed with features that make our property management seamless. From booking management to guest communication, everything runs smoothly. What really stands out is their customer support—it's phenomenal! Whenever we've had a question or needed assistance, the support team has been quick to respond and always super helpful. It's rare to find such a reliable ...

Docente Educación Especial

3 months ago

Verified

... We have started using this platform and so far it is very useful, practical and makes our hosting space look much more professional. ...

Docente Educación Especial

3 months ago

Verified

... It would be great if we could charge for administration, maintenance, cleaning, etc. This way we would have full management of the accommodation. (For the hosts, not for the guests) ...

CEO

3 months ago

Verified

... Not sure what to improve, i really linked to system just how it is. But perhaps add more payment options ...

CEO

3 months ago

Verified

... Not sure what to improve, i really linked to system just how it is. But perhaps add more payment options ...

Assistante de Direction

2 months ago

Verified

... While Sirvoy is a great platform, it would be helpful to add more customization options for reports and statistics. Deeper integration with some local payment systems could also improve the experience for international ...

Assistante de Direction

2 months ago

Verified

... Sirvoy is an intuitive platform that simplifies the management of our daily reservations. Thanks to its clear interface and comprehensive features, we save time and avoid errors. In addition, their ...

GM

2 months ago

Verified

... Great support and documentations, Really straight forward... small learning curve is needed, but has really powerful features: The booking engines flexibility is awesome, having more booking engines for different use ...

owner

2 months ago

Verified

... the support center is really really good. Always very fast, 24hrs and very good trained of the product The support center is truly exceptional. Not only are they incredibly fast in responding to queries, but they also operate 24/7, ensuring that help is always available whenever you need it, regardless of time zones or emergencies. Every representative I've interacted with is highly knowledgeable about the product, which shows that they are thoroughly trained and well-versed in even the most technical aspects. Their professionalism, combined with their deep understanding, allows them to provide clear, accurate solutions to issues in no time. It's reassuring to know that no matter what the problem is, the support team can handle it with efficiency and expertise. The overall experience has been consistently ...

Project Manager

1 months ago

Verified

... The difference between "accommodations" and "rooms" is a bit confusing, this could be handled better. Also more pricing options under the fixed rates (the only way to differentiate rates is by guest ...

Project Manager

1 months ago

Verified

... The difference between "accommodations" and "rooms" is a bit confusing, this could be handled better. Also more pricing options under the fixed rates (the only way to differentiate rates is by guest ...

Project Manager

1 months ago

Verified

... The difference between "accommodations" and "rooms" is a bit confusing, this could be handled better. Also more pricing options under the fixed rates (the only way to differentiate rates is by guest ...

Owner

1 months ago

Verified

... The price is fair, that is the draw card. The customer service use to be good, with the new system it is almost non existent. You get what you pay for. ...

Owner

1 months ago

Verified

... The price is fair, that is the draw card. The customer service use to be good, with the new system it is almost non existent. You get what you pay for. ...

Partner

1 months ago

Verified

... He was helpful and patient with me as I navigated all the different fields. I would highly recommend working with Amadeus. ...

Manager

21 days ago

Verified

... What I value the most and which impress me every time with Sirvoy is their highly qualified support! There is no firstline perversion. They understand and solve even the most unusual questions on your first call. And you can literally find you speaking to a developer if your questions are technical enough. The scalability of the system impresses. We are a very small family B&B with only four unique room and a limited availability. Yet this enterprise system works for us even when our demands are a bit odd and makes the administration complex. But thats is when their support comes to the rescue every time. Besides the personal support-line their extensive ...

Manager

21 days ago

Verified

... What I value the most and which impress me every time with Sirvoy is their highly qualified support! There is no firstline perversion. They understand and solve even the most unusual questions on your first call. And you can literally find you speaking to a developer if your questions are technical enough. The scalability of the system impresses. We are a very small family B&B with only four unique room and a limited availability. Yet this enterprise system works for us even when our demands are a bit odd and makes the administration complex. But thats is when their support comes to the rescue every time. Besides the personal support-line their extensive FAQ and knowledge base with support articles linked with in the interface smooth our implementation considerably. Also their case studies and business ...

Owner

9 months ago

Verified

... It would be great if the date blocks for Restrictions for Bookable Days and Check-Ins/Check-Outs could accept multiple room types. This would save creating multiple date blocks when you have many ...

Owner

9 months ago

Verified

... We appreciate the ease of use, security features, customer service and continuous updates. The platform is organized to allow maximum efficiency in organizing reservations. I appreciate the ability to manage my booking ...

Owner

9 months ago

Verified

... We appreciate the ease of use, security features, customer service and continuous updates. The platform is organized to allow maximum efficiency in organizing reservations. I appreciate the ability ...

Owner

9 months ago

Verified

... We appreciate the ease of use, security features, customer service and continuous updates. The platform is organized to allow maximum efficiency in organizing reservations. I appreciate the ability to manage my bookings ...

Owner

9 months ago

Verified

... Sirvoy keeps my Boutique Hotel running smoothly! ...

Owner

9 months ago

Verified

... Sirvoy keeps my Boutique Hotel running smoothly! ...

Owner

9 months ago

Verified

... We appreciate the ease of use, security features, customer service and continuous updates. The platform is organized to allow maximum efficiency in organizing reservations. I appreciate the ability to manage my bookings remotely ...

Reservation Manager

8 months ago

Verified

... Superb tools ...

Reservation Manager

8 months ago

Verified

... We are absolutely delighted to utilize Sirvoy as our chosen villa booking system and management solution. Its user-friendliness is truly exceptional, making it a breeze to access information with utmost clarity. Sirvoy's array of tools, including a remarkably straightforward ...

Reservation Manager

8 months ago

Verified

... We are absolutely delighted to utilize Sirvoy as our chosen villa booking system and management solution. Its user-friendliness is truly exceptional, making it a breeze to access information with ...

Reservation Manager

8 months ago

Verified

... Superb tools ...

Reservation Manager

8 months ago

Verified

... Superb tools ...

Operations Manager

8 months ago

Verified

... Sirvoy makes it simple to add and modify accommodations, update our prices, and integrate into our website. Sirvoy makes managing a hotel booking platform simple and accessible. On the rare chance ...

CEO

8 months ago

Verified

... The reporting and analyzing tools could be improved. I would like to get insights helping us making business decisions. ...

CEO

8 months ago

Verified

... With its user-friendly interface and robust features, Sirvoy stands out as a top contender in its price range. One of the standout features of Sirvoy is its intuitive design, which makes navigating the system a breeze. Whether you're managing bookings, processing payments, or generating reports, everything is neatly organized and easily accessible. This user-friendly approach not only streamlines daily operations but also minimizes the learning curve for new staff members, allowing for seamless integration into our workflow. Booking management is where Sirvoy truly shines. The system offers comprehensive tools ...

Owner

8 months ago

Verified

... We have now used SIRVOY as our main booking system for three years. It delivers exactly what we are looking for at all levels. Clear, precise and not overcrowded with functions that we do not need. Most importantly of all it works well on poor ...

Owner

8 months ago

Verified

... We have now used SIRVOY as our main booking system for three years. It delivers exactly what we are looking for at all levels. Clear, precise and not overcrowded with functions that we do not need. Most importantly of all it works well on poor internet. Indispensable when running ...

Vært

8 months ago

Verified

... Sirvoy's platform shows immense promise, and there are areas where it could evolve further to meet the nuanced needs of the hospitality industry. Integrating a proprietary POS system could provide a ...

Vært

8 months ago

Verified

... Switching to Sirvoy as our primary Property Management System (PMS) has been a game-changer for our operations, highlighting a paradigm shift in our approach to hospitality management. Over the initial fortnight, the transition to Sirvoy was characterized by an ease ...

Vært

8 months ago

Verified

... Sirvoy's platform shows immense promise, and there are areas where it could evolve further to meet the nuanced needs of the hospitality industry. Integrating a proprietary POS system could provide a ...

Vært

8 months ago

Verified

... Sirvoy's platform shows immense promise, and there are areas where it could evolve further to meet the nuanced needs of the hospitality industry. Integrating a proprietary POS system could provide a seamless operational flow, allowing for a unified management experience that spans both accommodations and on-site transactions - Sirvoy already have the backbone done for this feature. Deepening the direct integrations with Global Distribution Systems (GDS) would streamline the booking process, reducing the need for expensive third-party solutions. Furthermore, the creation of detailed educational content, especial ...

Vært

8 months ago

Verified

... Sirvoy's platform shows immense promise, and there are areas where it could evolve further to meet the nuanced needs of the hospitality industry. Integrating a proprietary POS system could provide a seamless operational flow, allowing for a unified management experience that spans both accommodations and on-site transactions - Sirvoy already have the backbone done for this feature. Deepening the direct integrations with Global Distribution Systems (GDS) would streamline the booking process, reducing the need for expensive third-party solutions. Furthermore, the creation of detailed ...

Vært

8 months ago

Verified

... What I appreciate most about Sirvoy is its comprehensive suite of features that cater to every aspect of property management. The system's 24/7 support stands out, providing immediate, expert assistance whenever needed, which is a boon for any hospitality business operating around the clock. The intuitive design of the interface makes navigating through various functions a breeze, significantly reducing the learning curve for new users. This ease of use extends to the feedback ...

Administrator

8 months ago

Verified

... Only suggested improvement would be in the functionality of the calendar when viewed from a mobile device. It can be a little small and difficult to manage. ...

Administrator

8 months ago

Verified

... Only suggested improvement would be in the functionality of the calendar when viewed from a mobile device. It can be a little small and difficult to manage. ...

Administrator

8 months ago

Verified

... Only suggested improvement would be in the functionality of the calendar when viewed from a mobile device. It can be a little small and difficult to manage. ...

Administrator

8 months ago

Verified

... Only suggested improvement would be in the functionality of the calendar when viewed from a mobile device. It can be a little small and difficult to manage. ...

Administrator

8 months ago

Verified

... Only suggested improvement would be in the functionality of the calendar when viewed from a mobile device. It can be a little small and difficult to manage. ...

Marketing Manager

8 months ago

Verified

... Easy to use! Great customer service! ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and remember the same figures and details as nothing is pre-saved from the first time it is done. This can therefore take a long time and also be a potencial for mistakes. Also with rates, if you can plan ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and ...

Marketing Manager

8 months ago

Verified

... I like how it easy it is to use and navigate through. Everything is straightforward which is very nice. I also really appreciate the customer care which makes like easy when i have any questions. Its ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and remember the same figures and details as nothing is pre-saved from the first time it is done. This can therefore take a long time and also be a potencial for mistakes. Also with rates, if you can plan rates ahead without having to make it seasonal (eg if the rate is to start next season). For example if I have chosen to change our rates for next year, i would like to do this in advance, these would be the new permenant rates and not just seasonal or a code, there shoud be an option for this. I would also like more information on the statistics side of things. Lastly, I would like more of a breakdown with the various payments made. It would also be great if the statistics were downloadable and customised ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and remember the same figures and details as nothing is pre-saved from the first time it is done. This can therefore take a long time and also be a potencial for mistakes. Also with rates, if you can plan rates ahead without having to make it seasonal (eg if the rate is to start next season). For example if I have chosen to change our rates for next year, i would like to do this in advance, these would be the new ...

Marketing Manager

8 months ago

Verified

... I like how it easy it is to use and navigate through. Everything is straightforward which is very nice. I also really appreciate the customer care which makes like easy when i have any questions. Its ...

Marketing Manager

8 months ago

Verified

... I like how it easy it is to use and navigate through. Everything is straightforward which is very nice. I also really appreciate the customer care which makes like easy when i have any questions. Its always nice to quickly chat with someone and get all the answers I need. The system overall has everything you need to manage bookings. This includes making bookings, stats, reports, check in and out ...

Marketing Manager

8 months ago

Verified

... I like how it easy it is to use and navigate through. Everything is straightforward which is very nice. I also really appreciate the customer care which makes like easy when i have any questions. Its always nice to quickly chat with someone and get all the answers I need. The system overall has everything you need to manage bookings. This includes making bookings, stats ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and remember the same figures and details as nothing is pre-saved from the first time it is done. This can therefore take a long time and also be a potencial for mistakes. Also with rates ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and remember the same figures and details as nothing is pre-saved from the first time it is done. This can therefore take a long time and also be a potencial for mistakes. Also with rates, if you can plan rates ahead without having to make it seasonal (eg if the rate is to start next season). For example if I have chosen to change our rates for next year, i would like to do this in advance, these would be the new permenant rates and not just seasonal or a code, there shoud be an option for this. I would also like more information ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and ...

Marketing Manager

8 months ago

Verified

... A couple of things could be improved. First, is the invoicing giving more options and making it easier to re-issue an invoice after an error was made. It is also hard to have to redo a invoice and ...

Business owner

7 months ago

Verified

... The system is super intuitive and offers high quality multi language user interface for the consumer customer. Moreover, the customer service has been very fast and friendly, I even got help during the weekend. We tested several options, and this was by far the easiest to use & offers all the options I need now and can imagine using in the future. The booking engine implementation into a Wordpress site was easy ...

Business owner

7 months ago

Verified

... The system is super intuitive and offers high quality multi language user interface for the consumer customer. Moreover, the customer service has been very fast and friendly, I even got help during ...

Owner

7 months ago

Verified

... I run a small 9 room motel in Gilgandra Mid Western NSW and this program ticks all the boxes. I have used RMS before but I find this easier to navigate and the support is instantaneous and really ...

Owner

7 months ago

Verified

... I run a small 9 room motel in Gilgandra Mid Western NSW and this program ticks all the boxes. I have used RMS before but I find this easier to navigate and the support is instantaneous and really ...

Property owner

7 months ago

Verified

... Customer Service is incredible, it is like having a tech person sitting next to me. It is fast and super reliable. I especially love the videos and onboarding process, it is my first time setting up a channel manager and it was so easy to follow the steps.. The system is comprehensive enough to manage a large property portfolio and is the next level up from the other channel manager systems I have researched, but yet easy to learn and apply. Although I only have a couple of boutiques ...

Property owner

7 months ago

Verified

... Channel Manager - property Management Systems ...

Property owner

7 months ago

Verified

... Customer Service is incredible, it is like having a tech person sitting next to me. It is fast and super reliable. I especially love the videos and onboarding process, it is my first time setting up a channel manager and it was so easy to follow the steps.. The system is comprehensive ...

Treasurer

6 months ago

Verified

... Great, simple and comprehensive booking system ...

Treasurer

6 months ago

Verified

... Great, simple and comprehensive booking system ...

Treasurer

6 months ago

Verified

... It was a shame they discontinued the cost per click with Trip Advisor. The customer booking interface could be made more intuitive for guests by being able to click days on the availabiloty calendar ...

Treasurer

6 months ago

Verified

... Great, simple and comprehensive booking system ...

owner

5 months ago

Verified

... Would love if there was an app for mobile devices and seminars to help small hotels compete for online presence. ...

Customers relations manager

4 months ago

Verified

... Stable and quick Management System ...

Customers relations manager

4 months ago

Verified

... The export function could be improved. It would be nice to be able to create an export based on the fields and order you need them. ...

Customers relations manager

4 months ago

Verified

... The export function could be improved. It would be nice to be able to create an export based on the fields and order you need them. ...

Customers relations manager

4 months ago

Verified

... Stable and quick Management System ...

Customers relations manager

4 months ago

Verified

... Stable and quick Management System ...

Owner

4 months ago

Verified

... The most verstatile App out there for a multi-offering property! ...

Owner

4 months ago

Verified

... Since my tourist lodge offers many different types of accomodations: cabins/rv park/camp rooms/tent sites, I found Sirvoy to be the most suitable and cost effective choice! Additionally, the unlimited ...

Owner

4 months ago

Verified

... I have so many thoughts on this as I have become increasingly familiar with the inner workings of the app these past couple months. One thing that comes to mind is better language around the accounting ...

Owner

4 months ago

Verified

... I have so many thoughts on this as I have become increasingly familiar with the inner workings of the app these past couple months. One thing that comes to mind is better language around the accounting aspect. For example, instead of credit invoice, using the word void and instead of cash receipt, just receipt. I realize those aren't proper accounting terms but as a layman I found it confusing initially. Also the ability to adjust ...

Owner

4 months ago

Verified

... Since my tourist lodge offers many different types of accomodations: cabins/rv park/camp rooms/tent sites, I found Sirvoy to be the most suitable and cost effective choice! Additionally, the ...

Owner

4 months ago

Verified

... The most verstatile App out there for a multi-offering property! ...

Owner

4 months ago

Verified

... Since my tourist lodge offers many different types of accomodations: cabins/rv park/camp rooms/tent sites, I found Sirvoy to be the most suitable and cost effective choice! Additionally, the ...

Owner

4 months ago

Verified

... I have so many thoughts on this as I have become increasingly familiar with the inner workings of the app these past couple months. One thing that comes to mind is better language around the accounting aspect. For example, instead of credit invoice, using the word void and instead of cash receipt, just receipt. I realize those aren't proper accounting terms but as a layman I found it confusing initially. Also the ability to adjust availability ...

Owner

4 months ago

Verified

... The most verstatile App out there for a multi-offering property! ...

Owner

4 months ago

Verified

... Since my tourist lodge offers many different types of accomodations: cabins/rv park/camp rooms/tent sites, I found Sirvoy to be the most suitable and cost effective choice! Additionally, the unlimited extras sets us up nicely to easily add additional amenities ...

Owner

4 months ago

Verified

... allow me to adjust minimum nights of stay more flexible like booking.com, i can easily change to specific date and room type just like booking.com instead of go back to availability setting to change ...

Owner

4 months ago

Verified

... allow me to adjust minimum nights of stay more flexible like booking.com, i can easily change to specific date and room type just like booking.com instead of go back to availability setting to change ...

Owner

4 months ago

Verified

... allow me to adjust minimum nights of stay more flexible like booking.com, i can easily change to specific date and room type just like booking.com instead of go back to availability setting to change ...

Owner

4 months ago

Verified

... customer service is really fast!!! easy to use to manage my 17 cottages. can link to so many different channels. ...

Owner

4 months ago

Verified

... allow me to adjust minimum nights of stay more flexible like booking.com, i can easily change to specific date and room type just like booking.com instead of go back to availability setting to change ...

Director

4 months ago

Verified

... The total view over the 3 platforms where my guests book rooms... ...

Director

4 months ago

Verified

... The possibility to syncronize all the platforms and it works in around 10 seconds. Perfect help from the chatfunction afterwards to control my setup was correct. ...

Director

4 months ago

Verified

... The possibility to syncronize all the platforms and it works in around 10 seconds. Perfect help from the chatfunction afterwards to control my setup was correct. ...

Director

4 months ago

Verified

... The possibility to syncronize all the platforms and it works in around 10 seconds. Perfect help from the chatfunction afterwards to control my setup was correct. ...

Owner

3 months ago

Verified

... Functionality isn't as high level as some other more expensive providers, but there is usually a workaround. It would be great to have more customising features and an app rather than relying on ...

Owner

3 months ago

Verified

... Functionality isn't as high level as some other more expensive providers, but there is usually a workaround. It would be great to have more customising features and an app rather than relying on ...

Owner

3 months ago

Verified

... Functionality isn't as high level as some other more expensive providers, but there is usually a workaround. It would be great to have more customising features and an app rather than relying on ...

Management

3 months ago

Verified

... Sirvoy Property management offers all my small business needs, it provides good overviews, the chat offer quick support, prices are reasonable ...

Owner of Centralhotellet and Hotel Svanegården

3 months ago

Verified

... - It is a simple system to navigate - It always works perfectly - Customer service is excellent! - The price is very reasonable ...

Owner of Centralhotellet and Hotel Svanegården

3 months ago

Verified

... - It would be great with the possibility of saving customer details for later use, (like returning companies) so I don't have to enter all of the details everytime. But it doesn't affect my opinion ...

Hostel Host

3 months ago

Verified

... I can't think of anything I would want to see improved right now except maybe a troubleshooting page on the Sirvoy back end itself so that you could read about how to refund a customer, for example, or differentiate between a credit ...

Hostel Host

3 months ago

Verified

... I can't think of anything I would want to see improved right now except maybe a troubleshooting page on the Sirvoy back end itself so that you could read about how to refund a customer, for example, or differentiate ...

owner

3 months ago

Verified

... We wanted to connect seamlessly to Expedia and Booking.com and offer different rates to different rates onto channels and Sirvoy allowed us to do this. Great options to adjust rates and minimum stays for last minute deals. The price is one of the best values out there, maybe not every bell and whistle that a 15k system would have, but does a great job and not PERCENTAGE of my sales. The support is the best I have ever worked with, I have NEVER waited more ...

Founder

3 months ago

Verified

... We've been using Sirvoy for managing our hospitality business, and it has been an absolute game changer. The software is incredibly user-friendly, efficient, and packed with features that make our property management seamless. From booking management to guest communication, everything runs smoothly. What really stands out is their customer support—it's phenomenal! Whenever we've had a question or needed assistance, the support team has been quick to respond and always super helpful. It's rare to find such a reliable and well ...

Docente Educación Especial

3 months ago

Verified

... It allows immediate communication with our guests. And it is very practical for us when searching for availability in the calendar. Being able to send communications to guests using templates. It is ...

Docente Educación Especial

3 months ago

Verified

... It allows immediate communication with our guests. And it is very practical for us when searching for availability in the calendar. Being able to send communications to guests using templates. It is ...

Docente Educación Especial

3 months ago

Verified

... We have started using this platform and so far it is very useful, practical and makes our hosting space look much more professional. ...

Docente Educación Especial

3 months ago

Verified

... It allows immediate communication with our guests. And it is very practical for us when searching for availability in the calendar. Being able to send communications to guests using templates. It is ...

CEO

3 months ago

Verified

... Amazing booking system ...

Assistante de Direction

2 months ago

Verified

... Sirvoy is an intuitive platform that simplifies the management of our daily reservations. Thanks to its clear interface and comprehensive features, we save time and avoid errors. In addition, their ...

inn owner

2 months ago

Verified

... There are some things but can not remember it right now. while using the platform you sometimes come across things that you hoped were different. But these are always included in the chat with ...

inn owner

2 months ago

Verified

... There are some things but can not remember it right now. while using the platform you sometimes come across things that you hoped were different. But these are always included in the chat with ...

manager and owner

2 months ago

Verified

... There is a few things in the system that I would like to have. For example, it would be nice to have a function to control check in AND check outs. Ex: Check in days only saturdays summer time and ...

manager and owner

2 months ago

Verified

... There is a few things in the system that I would like to have. For example, it would be nice to have a function to control check in AND check outs. Ex: Check in days only saturdays summer time and ...

GM

2 months ago

Verified

... Design, of course its not the most important thing, but a nicer looking admin would be more pleasing to work with Pre check in form would be awesome, what i could send out to the customers, so they can fill out more details about them, like birthday, name of all guest, upload passport photo... so at arrival we have all this data already. Maintenance module, similar to the housekeeping, where i can schedule in weekly/monthly/yearly controls, like water filters, fire extinguisher checks, pool ph control etc... basically the same as the HK module, but for a different user: A function for daily financial ...

GM

2 months ago

Verified

... Great support and documentations, Really straight forward... small learning curve is needed, but has really powerful features: The booking engines flexibility is awesome, having more booking engines ...

GM

2 months ago

Verified

... Design, of course its not the most important thing, but a nicer looking admin would be more pleasing to work with Pre check in form would be awesome, what i could send out to the customers, so they can fill out more details about them, like birthday, name of all guest, upload passport photo... so at arrival we have all this data already. Maintenance module, similar to the housekeeping, where i can schedule in weekly/monthly/yearly controls, like water filters, fire extinguisher checks, pool ph control etc... basically the same as the HK module, but for a different user ...

GM

2 months ago

Verified

... Great support and documentations, Really straight forward... small learning curve is needed, but has really powerful features: The booking engines flexibility is awesome, having more booking engines ...

GM

2 months ago

Verified

... Great support and documentations, Really straight forward... small learning curve is needed, but has really powerful features: The booking engines flexibility is awesome, having more booking engines for different use cases. just awesome: Housekeeping module, really simple setup, really useful ...

owner

2 months ago

Verified

... Visible Discount Display: When a customer selects a stay that qualifies for a discount, we suggest adding a clear and noticeable display of the discount percentage/amount, ensuring that it is readily ...

Project Manager

1 months ago

Verified

... The difference between "accommodations" and "rooms" is a bit confusing, this could be handled better. Also more pricing options under the fixed rates (the only way to differentiate rates is by guest ...

Project Manager

1 months ago

Verified

... The difference between "accommodations" and "rooms" is a bit confusing, this could be handled better. Also more pricing options under the fixed rates (the only way to differentiate rates is by guest ...

Owner

1 months ago

Verified

... Support is getting worse, actually non existent now. The features are lacking. They have made too many pricing mistakes that cost me money and always try to avoid blame. ...

Owner

1 months ago

Verified

... Not improving, always say thats something we have with our development team. ...

Hotelier

1 months ago

Verified

... The translator enginee was sligtly confused when I in the middle of the chat switched from Swedish to English... :) ...

Hotelier

1 months ago

Verified

... The translator enginee was sligtly confused when I in the middle of the chat switched from Swedish to English... :) ...

Partner

1 months ago

Verified

... The video's provided during the set-up were a prior version of the back end. There were pages that were not available for me to use. ...

director

1 months ago

Verified

... Fast problem solution. the CS can see all the settings of your account. With other softwares that we work with, often the CS will say something like "im not able to see your screen" which is an odd ...

Manager

21 days ago

Verified

... What I value the most and which impress me every time with Sirvoy is their highly qualified support! There is no firstline perversion. They understand and solve even the most unusual questions on your first call. And you can literally find you speaking to a developer if your questions are technical enough. The scalability ...

Manager

21 days ago

Verified

... What I value the most and which impress me every time with Sirvoy is their highly qualified support! There is no firstline perversion. They understand and solve even the most unusual questions on your first call. And you can literally find you speaking to a developer if your questions are technical enough. The scalability of the system impresses. We are a very small family B&B with only four unique room and a limited availability. Yet this enterprise ...

Manager

21 days ago

Verified

... I would like a somewhat clearer conflict resolution for the availability exception rules. But then again, we have an abnormal amount of them, since our little family B&Bs default mode is more closed ...

Manager

21 days ago

Verified

... What I value the most and which impress me every time with Sirvoy is their highly qualified support! There is no firstline perversion. They understand and solve even the most unusual questions on your first call. And you can literally find you speaking to a developer if your questions are technical enough. The scalability of the system impresses. We are a very small family B&B with only four unique room and a limited availability ...

Manager

21 days ago

Verified

... I would like a somewhat clearer conflict resolution for the availability exception rules. But then again, we have an abnormal amount of them, since our little family B&Bs default mode is more closed ...