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Review of Dextr AI

10
More bookings and less front-desk burnout — monthly reservations need work
General Manager from 200 to 499 room Resorts in Mount Vernon (United States)
Verified
22 days ago
Products Reviewed
Call Center Software
Guest Messaging Software
Hotel Chatbots
What do you like most?
As General Manager of Town & Country Motorcoach & RV Resort in Mount Vernon, WA, I’ve tried plenty of tech tools that overpromised. Dextr AI isn’t one of them. Dextr handles our phone calls, reservations, guest messaging, and texting, and it has changed how our front office runs. Since bringing Dextr on, our revenue for May through September is up more than 115% over the same period last year, and Dextr has been a big part of that. We’re no longer losing bookings to missed calls, after-hours inquiries, or slow replies. Guests get answers right away, any time of day, and those conversations turn into reservations. The AI concierge service, Alfred, has been outstanding. Guests now can get answers to questions 24 hours a day and we've been able to cut our payroll costs by 20% over last year. My staff has felt the difference too. They no longer spend hours on the phone answering the same questions or chasing messages, so they can focus on the guests who are actually on property. Workload is down and the team is less stretched, which matters a lot at a busy resort. Their customer service has been outstanding. The Dextr team has been responsive, patient, and quick to fix anything we’ve needed, from setup through day-to-day use. If you run an RV resort, hotel or any hospitality property and want more revenue without burning out your staff, I highly recommend Dextr AI.
What do you dislike or think could be improved?
It works great as is, but a feature that uses the AI to help with marketing would be great. It sometimes struggles with long term/monthly reservations.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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