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Review of Canary Technologies

10
CC authorizations
Front Desk Agent from 100 to 199 room Boutique Hotels in Naperville (United States)
Verified
5 months ago
Products Reviewed
Cyber Security & Fraud Prevention
Contactless Check-in
What do you like most?
We started using Canary Technologies mainly for credit card authorizations, and it has been a huge improvement over the old PDF and fax forms we were relying on before. The digital authorization links are easy to send and even easier for guests to complete, which has cut down on confusion and back-and-forth emails. Guests seem significantly more comfortable entering their card information through a secure form rather than emailing it, and that alone has reduced a lot of friction. From an operational standpoint, Canary makes authorization tracking much cleaner. Everything is stored in one place, clearly time-stamped, and easy to pull up if there’s ever a dispute or chargeback. It’s also reassuring to know the system is PCI-compliant, since handling sensitive payment information is always a risk area for hotels. It’s especially valuable during busy periods, when quick access to verified authorizations keeps the desk moving and prevents delays. The peace of mind it provides for both staff and guests is hard to overstate. The platform integrates smoothly into our daily workflow, and we at the front desk picked it up quickly with minimal training. It has saved us time, reduced errors, and significantly lowered the stress around third-party payments and incidentals. Another major benefit we’ve noticed is the consistency it brings to the authorization process. There’s no guessing whether a form is filled out correctly or missing information, since Canary guides the guest through each required step. This has drastically reduced follow-up calls and last-minute issues at check-in, especially for corporate and long-stay reservations. The audit trail is also a big plus—having clear records attached to each authorization makes management reviews and internal accountability much easier. Support has been responsive when questions come up, and updates to the platform feel thoughtful rather than disruptive. Overall, Canary’s credit card authorization system feels modern, secure, and practical. It solves a very specific pain point extremely well and has become a tool we rely on every day.
What do you dislike or think could be improved?
I would like to be able to collect the same cc for multiple reservations with one authorization form. This would streamline the process for large groups.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
3.0/5
Implementation
5.0/5

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