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Review of Paraty Tech

5
Experience
Director Operaciones from 50-74 room Hostels in Valencia (Spain)
Verified
5 months ago
Products Reviewed
Booking Engine
What do you like most?
I thought it would be good to centralize things like the engine, and also the SEM, so we could all move in the same direction. Fewer intermediaries.
What do you dislike or think could be improved?
The timing. The new website is a year behind schedule. Things haven't been done with care from the start, and it shows. If it weren't for our constant pressure regarding the designs, everything would have been pretty average, nothing special. Plus, every time we gave feedback, something was added and something else was lost. It's been a really, really tedious process. We also got the impression that the delays were our fault, when each change took 2-3 weeks to respond to. Talking to our account manager is supposed to make things easier, and they're the person you're supposed to contact when you have a problem or an issue to resolve, a question... Depending on the issue, they make me send it in a separate email, copy their colleagues, but don't follow up on the issues; I feel like I'm their account manager. It's strange. Every change or request seems like a huge undertaking. I liked the idea of ​​working with Paraty to centralize everything, and besides, if you charge us a commission on direct sales, you'd be super invested in our success! And it doesn't seem that way, delaying projects like the new websites, changes that take forever... For example, we worked on a Black Friday campaign, but then it wasn't removed in time and it looks bad on the website; the banner was incorrect, and there was supposed to be one for each category, but they put it for everything... These are things you notice if you pay attention to them, but if you're juggling a lot of things, you don't realize it. It's a shame. I hope that once we have the websites up and running, we can build a better relationship. We need to improve coordination if something goes wrong on the website, fine-tune the campaigns quickly, and ultimately, row in the same direction because if we do well, you do well.
2.5
Poor
Ease of Use
3.0/5
Customer Support
2.0/5
ROI
3.0/5
Implementation
1.0/5

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