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Review of happyhotel

4
Interface problems with PMS
CEO from 200 to 499 room Boutique Hotels in Beilngries (Germany)
Verified
23 days ago
Products Reviewed
Revenue Management Systems
What do you like most?
User-friendliness, pricing algorithm, and market monitoring are very well implemented. We switched from a competitor's product to happyhotel and are generally satisfied, except that happyhotel's support is unavailable to me.
What do you dislike or think could be improved?
Overall, I'm satisfied with the product and its implementation, but the interface to Casablanca PMS doesn't seem to be working correctly. I'm experiencing unexplained discrepancies in my revenue and haven't been able to get support to help me with the issue. After 18 days and several emails, I still haven't received a callback to help narrow down and resolve the problem. I'll keep trying.
2.0
Poor
Ease of Use
4.0/5
Customer Support
1.0/5
ROI
3.0/5
Implementation
4.0/5
Sophia Z. from happyhotel replied
Dear hotelier, thank you so much for your honest feedback. We're glad to hear you're happy with the user-friendliness, the pricing algorithm and the market monitoring. The points you've raised are something we take very seriously. We are already in direct contact with you to investigate the discrepancies in your revenue data together with our development team as quickly as possible. The fact that you had to wait this long for a response does not meet our standards and we sincerely apologize for that. We're on it and will keep you updated! Your happyhotel Team

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