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Review of Canary Technologies

10
Time-saving messaging with unmatched support and flexibility
Director of Rooms from 200 to 499 room Bed & Breakfast & Inns in La Jolla (United States)
Verified
1 days ago
Products Reviewed
Guest Messaging Software
What do you like most?
The ease of configuration, UI, knowledge base, flexibility and the support. We just implemented the messaging not too long ago and it has saved us time answering guests' messages. The feature that allows us to make correction and train the system in real time is very valuable. The escalation configuration that allows someone to be notified via text or email with after time lapses is a huge help. I also love the ability to train the personality whenever we want to finetune it. We are excited about the voice feature we are working on launching soon. The support on helping set this feature up is unmatched. I think the tech support we received from Erica tops everything mentioned above. When we made a suggestion on what we would like to see improve the features were added on quite quickly. For example, the knowledge base questions were expanded to cover more areas of operations that helps AI provide better answer to guests that requires less of live agent intervention. The feature that allows us to turn off the AI and let the live agent take over the messaging completely is super helpful. Guest segmentation feature is another amazing function that helps us target messaging to different type of guests we want to communicate with. When we started, we did not know about this function well enough. The automated message for departure communication can be target to those guests and ignore a certain group. We did not want those with pre-approved 4pm departure to receive the standard departure message and Canary allows us to configure that very easily. We are still exploring this guest segmentation features to improve our guest services. Thank you, Canary Team!
What do you dislike or think could be improved?
There's not anything I can think of at the moment. We have yet to explore the full potential of the system. Every time we spoke with support, we learn something new we can implement to make it more human like. I also think if there is developer feedback section for us to provide real-time suggestions on improvements would be great. This would be helpful in a situation where the live agent says "I wish it could do this," etc.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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